P: Application data request appears each time Premiere Pro is launched on macOS Sequoia (macOS 15)

[PDMarsay]

[Moderator: we have tweaked the subject line for clarity]

I'm getting constant pop ups saying 'Premiere Pro would like to access data from other apps' which I have to approve, every few minutes while working! Also the first crashes I've experienced in months, since upgrading to macOS 15.0. Using Mac Studio, M1 Ultra, 64GB RAM. Premiere version 24.6.1 v2 Please fix, thanks.

[Rahul29112787zcsc]

im also having this problem & its annoying. fix this asap pls

[cardfraud]

tired of premiere asking the same permission pop up everytime i launch it

[malej91]

I honestly have no real idea what the issue is, but since I have updated my Mac OS Sequoia. 
When I open the app it asks me for allowances to other apps which is quite annoying but most importantly I CAN'T work. As soon as I attempt at an edit, and an error window shows up, asks for an update which then I am not allowed to do (please see attachments) and then that is it. No more Adobe Premiere Pro for you! 

Please provide some support as I would really like to avoid unistalling and re-installing the software as I will lose all my Workspaces and Preferences. 

Thank you for your support in advance! 

[Fergus H]

Hi all, 

We are aware of the issue where you are prompted on each launch of Premiere Pro to allow app data access. We are looking into the cause of this issue and will update this post as soon as we have more information. We are sorry for the inconvenience this is causing. This issue also affects After Effects, Media Encoder, Audition, and Character Animator.

A temporary workaround is to go to System Settings > Privacy & Security > Full Disk Access and add the Adobe video application you are using. Note that it is not expected that our apps require this permission and we're investigating why they currently do. 

We're not aware of any macOS 15-specific crashing issues with Adobe's video applications. If you experience a crash - particularly one that you can repeat - please submit a bug report, using these instructions: How do I write a bug report

Regards,

Fergus

[WontYouPleaseHelpMe]

Make this stop please. You can neither allow or not allow keeps coming up over and over regardless of allow or don't allow. Crashes my up to date mac and adobe software. Also why the heck do you need total access to all my apps Adobe? A bit invasive in this time of tenuous security. Do better please. Thanks

[Hunter24291339p3ro]

Same here, and every time I add a lut it instantly crashes. Then when i reopen i have to move the playhead off of the clip quickly and select and remove attributes to everything at once since if i click on the clip with the lut it crashes it again

[JOSEPHB838]

I'm having the same issue since updating to Sequoia on my Mac. Not only the constant irritation of  'Premiere Pro would like to access data from other apps' popup every few minutes but other stability issues with dynamic linking between Premiere Pro and After Effects.  Thanks for the temp fix though! The 'Full disk access' seem to clear things up for now. Now happy giving these apps complete access though and look forward to a real fix from Adobe. Thanks

[deuteranope]

That got rid of the "Adobe Premiere Pro 2024 would like to access data from other apps." message for me.

[Raheem3168039675zo]

So I recently updated my MacOS as I always do. Out of nowhere, whenever I startup Premiere, a prompt comes up saying PP would like to access data from other apps... never happened before. I looked it up and fixed it by allowing full disk access. Not to mention my Premiere was also freezing mid edit in the midst of all this so I thought by allowing full disk access that it would fix that problem too. I started a new project and started editing and now my Premiere is still freezing while editing... it wont play the video back and I essentially cant do anything. Is anyone else having this issue??? 

Someone please help because I am on tour right now and cant afford to not edit! Adobe fix this!

[WontYouPleaseHelpMe]

Thanks for the response Fergus. I will wait for the fix and just live with it because adobe doesn't need access to my banking app or my mail app etc. so no full disk access regardless of how trustworthy you guys are.

[JOSEPHB838]

I also had crashes on starting a new and existing project but so far the "Full Disk Access" seems to also have taken care of that.  I am egarly awaiting Adobe's fix for this though as it makes me very uncomfortable to give full disk access to any app on my Mac. 

[PDMarsay]

Thank you Ian/Fergus. I'll file a bug report separately. I've added Full Disk Access and that has solved the permission pop ups for now, but I'm still getting crashes. The latest two were: 1. When pasting settings to an audio track; 2. When simply scrubbing in the timeline of a new project.

[JOSEPHB838]

Hello All, I am once again having ongoing struggles with PP and AE integraion after the Sequoia update to my Mac.  This is occurring even after allowing "Full Dish Accesss" to both PP and AE.  Not only for integration operations betweeen PP and AE but even doing simple things such as scrubbing throug a timeline, importing clips and many other PP operations causing ongoing crashes. I have submitted error reports on all and am hoping and praying for a quick update to resolve this issues soon from Adobe!  

[jamieclarke]

Hi @JOSEPHB838 - When the crash dialog box opens, please select the checkbox "Adobe may contact me" and then enter your email address.  We can then look it up in our system and help diagnose what is happening.   Please dm me the email address you are using.

[Mike B Films]

Had to downgrade my software from MacOS 15.0 back down to Sonoma. Luckily, I had a backup. Won't be updating the Mac until this issue is resolved. 

[rachelcenter]

the past 2 days adobe keeps sending me this sorry an occurred pop up. It doesnt say what app the error occurred in. so I press send report. then I follow the instructions of the creative cloud diagnostics app which seems to be tied to adobe premiere. it says reset preferences. so i press that. it says "update app to version 24.6.1" so i press start update, but the app is already up to date. then 10 to 15 minutes later the same "sorry an error occurred" error pops up. doesnt say what app it is. nothing has crashed.  Mac Os Sequoia 15.0.1, premiere 24.6.1 (build 2)

[lgds]

same here

[Rag and Bone]

Hmm.. I've no help for you, but that's bee happening to me too, while I'm using Audition.  I've looked at the report file, and it's mostly unreadable, but it seems to point to a chromium extension missing. No idea how to fix it.

[Rach McIntire]

Hi Rachel,
Great name.  Sorry this keeps happening.  I can see the error report you sent to Adobe and I will pass it on to the relevent team.  Have you also tried clearing the cache by pressing shift when launching?

Can you also tell me a bit more about you computer specs?

[rachelcenter]

yeah i did the shift thing TWICE yesterday because search went away in premiere. it worked the first time.... search disappeared AGAIN, then i did the shift thing AGAIN.  128gb m2 mac ultra.

[Rag and Bone]

I've re-installed, restarted, cleared caches, trashed prefs, tried the beta, cleaned Audition with the cleaner tool, and repaired the Creative Cloud app. No help.

Apple M2 Max, Sonoma 14.3.1, Latest Adobe releases.

[Rach McIntire]

What graphics card do you have?  Also, are you using any third-party plug ins? 

We have noticed that certain plug-ins are not working as expected with the new macOS.  If you try launching with that turned off does that make any difference?

[Rag and Bone]

For me:
no card, older OS, haven't tried with no plugins though.

[Christian.Z]

Uninstall using the Adobe CC Cleaner: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

If you can send us the error report log here please

[Rag and Bone]

I have used to cleaner tool to no effect. I've sent dozens of reports to Adobe from the error dialogue box. Here's the report I get from the console (although there's been a few error messages since this crash report):

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: AdobeGCClient [749]
Path: /Library/Application Support/Adobe/*/AdobeGCClient.app/Contents/MacOS/AdobeGCClient
Identifier: com.adobe.gcclient
Version: 8.5.1.44 (8.5.1.44)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 502

Date/Time: 2024-10-04 12:50:48.7154 -0400
OS Version: macOS 14.3.1 (23D60)
Report Version: 12
Anonymous UUID: 3A5C3504-2367-2A7C-7715-14E2D98F7930

Time Awake Since Boot: 25 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace DYLD, Code 1 Library missing
Library not loaded: @executable_path/../Frameworks/Chromium Embedded Framework.framework/Chromium Embedded Framework
Referenced from: <477AC797-F930-3F6B-8D7A-80649A97739F> /Library/Application Support/Adobe/*/AdobeGCClient.app/Contents/MacOS/AdobeGCClient
Reason: tried: '/Library/Application Support/Adobe/AdobeGCClient/AdobeGCClient.app/Contents/Frameworks/Chromium Embedded Framework.framework/Chromium Embedded Framework' (mach-o file, but is an incompatible architecture (have 'x86_64', need 'arm64')), '/System/Library/Frameworks/Chromium Embedded Framework.framework/Chromium Embedded Framework' (no such file, not in dyld cache)
(terminated at launch; ignore backtrace)

Thread 0 Crashed:
0 dyld 0x18326255c __abort_with_payload + 8
1 dyld 0x18326eb10 abort_with_payload_wrapper_internal + 104
2 dyld 0x18326eb44 abort_with_payload + 16
3 dyld 0x1831f5584 dyld4::halt(char const*, dyld4::StructuredError const*) + 304
4 dyld 0x1831f2254 dyld4::prepare(dyld4::APIs&, dyld3::MachOAnalyzer const*) + 3884
5 dyld 0x1831f0edc start + 1844

Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000006 x1: 0x0000000000000001 x2: 0x000000016f19a900 x3: 0x00000000000000d5
x4: 0x000000016f19a500 x5: 0x0000000000000000 x6: 0x0000000000000000 x7: 0x0000000000000000
x8: 0x0000000000000020 x9: 0x000000016f19a476 x10: 0x000000000000000a x11: 0x0000000000000000
x12: 0x0000000000000037 x13: 0x1000000000000000 x14: 0x0000000000000004 x15: 0x0000000000008000
x16: 0x0000000000000209 x17: 0x00000001831ee37c x18: 0x0000000000000000 x19: 0x0000000000000000
x20: 0x000000016f19a500 x21: 0x00000000000000d5 x22: 0x000000016f19a900 x23: 0x0000000000000001
x24: 0x0000000000000006 x25: 0x000000016f19b348 x26: 0x000000016f19b288 x27: 0x0000000000000000
x28: 0x000000001f070004 fp: 0x000000016f19a4d0 lr: 0x000000018326eb10
sp: 0x000000016f19a490 pc: 0x000000018326255c cpsr: 0x80001000
far: 0x0000000000000000 esr: 0x56000080 Address size fault

Binary Images:
0x101e48000 - 0x101e5bfff libtbb.12.2.dylib (*) <b4b0b290-0897-3d1f-a3c9-7cab3e13b785> /Library/Application Support/Adobe/*/AdobeGCClient.app/Contents/Frameworks/libtbb.12.2.dylib
0x100c64000 - 0x1017b7fff com.adobe.gcclient (8.5.1.44) <477ac797-f930-3f6b-8d7a-80649a97739f> /Library/Application Support/Adobe/*/AdobeGCClient.app/Contents/MacOS/AdobeGCClient
0x1831eb000 - 0x18327f387 dyld (*) <50746901-db0e-39a0-b391-baaa6b82ad0f> /usr/lib/dyld
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=904.6M resident=0K(0%) swapped_out_or_unallocated=904.6M(100%)
Writable regions: Total=13.4M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=13.4M(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
STACK GUARD 56.0M 1
Stack 8176K 1
VM_ALLOCATE 16K 1
__DATA 1275K 4
__DATA_CONST 294K 3
__DATA_DIRTY 7K 1
__LINKEDIT 892.6M 3
__TEXT 12.0M 3
dyld private memory 4384K 4
=========== ======= =======
TOTAL 974.5M 21

-----------
Full Report
-----------

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