P: Audio playback failed error code: 1609891836

[arleenl39123580]

Any video I upload gets the 'audio playback failed' error message (and says Premiere Pro could not start audio playback errror code 1609891836) when you click play. The app doesn't recognise audio in any of my videos and wouldn't even play. Please see attached image. Can you please help me troubleshoot?

[neilw16441096]

Premier version 24.5.0

Sorry should have said that

[neilw16441096]

Tried disabling hardwarw accelerated decoding. Same issue. Made no difference. one file is a CGI sequence, so the music must have been edited on to the visuals.

I've just loaded a wav file from a music library and that plays.

[Kevin-Monahan]

Hello @jsgibson09,
I apologize, but I never received that file. I just checked again.

Thanks,
Kevin

[jsgibson09]

@Kevin-Monahan How do I actually upload/send the file. When I select "Insert Video" here, it wants me to add a video URL. 

At one time, you mentioned uploading it to creative cloud, however I've never used creative cloud for storage (I have a dozen cloud accounts already) so I actually dont know how to use it. I went to the website and tried to drag the file over to my folder and got an error "Can't upload 1 item[s]. Only .psd, .ai, .xd file formats are supported." 

Detailed instructions on how to get the video to you would be greatly appreciated.

(Note: I am able to use the same files on another machine that I found. Windows 11 laptop with half the power and even less than half the space as my PC.)

[jsgibson09]

[Kevin-Monahan]

Hi @jsgibson09,

See if these instructions help you: https://helpx.adobe.com/creative-cloud/help/share.html.

Cheers,
Kevin

[jsgibson09]

@Kevin-Monahan those instructions contain how to share a file already in the CC. As I stated previously, I cannot get files to upload.

[#9]

Hello I am having exactly the same problem. I have tried almost all the ways to fix it, but it didn't work. 
I have cleaned cache, changed cache folder name and location, resinstalled Premiere Pro, reinstalled whole Adobe pack and even with clean adobe, Installed studio Nvidia driver, downgraded to an older driver, but it doesn't work. I have tried all possible hardware settings none of them work or work properly, only SRT mode started playing, but without any sound, it just ignores the audio line. 
I suspect it's not about adobe, but anyways it started since July 2024

But the most annoying part is that it was working years without problems and since July 2024 it started to behave like this.

[Kevin-Monahan]

Hello @TLWestgate68,

Thanks for reporting the issue. Have you tried what @jsgibson09 suggested? Check that out. Please also furnish the team with more information. See, How do I write a bug report?

I hope we can help you with this shortly. Sorry for the hassle.

Thanks,
Kevin

[neilw16441096]

So, I'm now in the position where a wav file will not play. I have an edit start and complete using this music file. How do you suggest I proceed with this?

[neilw16441096]

I've gone back to Premier version 23.6.7 where the audio will play. Really.

[neilw16441096]

ok, I think I know what the issue was. I've gone back to Premier version 24.5.0 and let the application generate all the peak files. I then imported the wav file and it now plays. 

[neilw16441096]

I thought I'd sorted this, but still having issues. Audio is not exporting in one project, having to export via AME, and in another project, audio from a MP4 now plays in the source window, but fails with the same error code, on the sequence timeline.

[arleenl39123580]

I don't know what's changed but it seemed to have resolved itself. The Audio Hardware are just set to System Default (input and output) and have not changed any. So, if it happens again, I'll update this. Odd, huh.

[neilw16441096]

 I've posted about his previously and still having these issues.

Premier 24.5.0

 

Here's a screen shot of audio information ( or at least what Premier thinks of it)

 

And another screen shot of prores files

 

Any ideas? 

Neil Wieteska

[Anton38816740tyzk]

same problem... Audio playback for any audio does not work.

[AECOMBrad]

Same problem on Intel Windows 11 Machine.  Have cycled through audio devices (Nvidia/Realtek) and hardware acceleration, drawing waveforms, basically every button and it's completely hit or miss as to what works and what doesn't.  Old Intel MacBook Pro seems unaffected.  Both on 25.5.0

[Duba31414850hegh]

Same problem... Do we already have the answer? ty

[Vivacious_Sunrise0D44]

Hi, I had the same problem and I solved it. I hope you can do it the same way I did:

If you go to Preferences -> Media Cache, I discovered that the cache was being stored on my "(D:) drive" but my "(D:) drive" was full. In that case, I think premiere prioritized the image because there wasn’t enough space to import the sounds. My solution? As absurd as it sounds... was to delete the games. I managed to free up 130GB of disk space, and when I reopened Premiere, the error "1609891836" stopped appearing and it allowed me to import videos with audio without any problem.

I hope this helps.

Best regards.

[Kevin-Monahan]

Thanks for posting your potential solution @Vivacious_Sunrise0D44 - Can you check this out, @arleenl39123580, @Duba31414850hegh, @AECOMBrad, and@Anton38816740tyzk?

On behalf of the team, thanks for testing this out.

Cheers,
Kevin

[Kevin-Monahan]

Hi @TLWestgate68 and @TLWestgate68,

i have heard that this error is triggered because the drive where your media cache is saved is full. You might first note the media cache's location and delete any files stacking up there. You can even press Shift at launch and delete all the media cache from the Reset Options dialog box. See if deleting items on the media cache drive (including the current and recent media cache files) might help squash this bug. Let me know!

Thanks,
Kevin

[reidbabbington]

Hi everyone,

Ive tried everything mentioned in this thread yet i still cant get any results.

Was just wondering if anyone has any idea as to why.

Running latest versions of all software with 450gb free in the cache location.

[mstegner]

"Ive tried everything mentioned in this thread"

Did you clear your Media Cache and let it rebuild?  Is the drive with Media Cache have sufficient space?  If there is not enough free space (if the drive gets full) it will affect playback.

According to those screen shots you posted, If I were you I would uncheck "Attempt to force hardware to document sample rate" and see if that helps.

[avid_Flutter5D94]

I found the error... I tried everything you said before and it didn't work.

The problem lies in the sequence and the format in which it comes pre-configured when you simply drag a file from after, or some other MOV and create the sequence from the file.

Just go to the sequence settings, and in the video preview tab, change the codec to h.264 (it should probably be in pro res).

I hope it works for you like it worked for me.

[jamieclarke]

updating status