P: Crash with CC2024.6 and image.dll (Win 10 pro)

[Theo Kooijmans]

UPDATE: Fixed in Premiere Pro version 25

I tested today CC2024.6 but I had to switch back to an earlier version after two crashes within 10 minutes.

After installation of CC2024.6 I cleared all mediacache and started to edit with one Sony XAVC MXF file (HD1018050P) from local disk.

One clip with colorcorrection and one overlay track with a titel.

Every time after a few minutes Premiere disappeared without any warning!

This happend during scrubbing.

This is my windows log

Naam van toepassing met fout: Adobe Premiere Pro.exe, versie: 24.6.0.86, tijdstempel: 0x66b5188d
Naam van module met fout: ImageRenderer.dll, versie: 24.6.0.86, tijdstempel: 0x66b51347
Uitzonderingscode: 0xc0000409
Foutmarge: 0x00000000001619f9
Id van proces met fout: 0x4464
Starttijd van toepassing met fout: 0x01daf532ff74663f
Pad naar toepassing met fout: C:\Program Files\Adobe\Adobe Premiere Pro 2024\Adobe Premiere Pro.exe
Pad naar module met fout: C:\Program Files\Adobe\Adobe Premiere Pro 2024\ImageRenderer.dll

system

Win 10 with GTX1060, 32GB ram

Decklink 4K extreme

[MyerPj]

It's a seperate iten on the apps screen, look down towards the bottom.

[MyerPj]

If you select "Beta' in the scrolling options list at the top, Beta is in there like so:

[Kevin-Monahan]

The status of this bug report is updated. OP announces a fix in Beta.

[Kevin-Monahan]

Hi @Mike3634396307s2,

@Mike3634396307s2

Go to All Apps and scroll down. You should find it there. The team knows about this issue. Sorry about that.

Thanks,

Kevin

[Kriztof]

no beta version in france...

[jamieclarke]

Can you look under the all apps tab at the very bottom of the page, there was a bug that we have fixed but you might be running into it.  

It could be that if your computer is a company computer it might be managed by an administrator that is blocking access as well.

[Kriztof]

nothing...

[Kriztof]

oh.. yes... ok i have...

[jamieclarke]

Updating Status to Fixed in 25.0