P: There is no image in the preview section of the project

[Ahmet_Burak]

Hello, today, while I was working on a project in Premiere Pro, the preview image suddenly disappeared. In Adobe Premiere Pro and After Effects, the video preview does not open in the part where the preview screen is located. When I press the space bar, the sound of the video starting is heard, but there is no image. I searched in many places, but I could not find a solution. I deleted it and reinstalled it, it didn't work, I cleared the media cache and it didn't work, I downgraded or upgraded the version and it didn't work either. I tried and many other things but I couldn't find a solution. I am sending the screen recording as an attachment. I would be very happy if you could help me. 

(my system properties
i7 13700h
gtx 4060
32 ddr5 ram
1tb ssd
The video I was working on was a very simple edit, so I don't think it was caused by a system freeze.)

[Sam25246618vkbs]

Hi @jamieclarke Yes i have the NVIDIA app and installed the latest update of the Studio Drivers. I even performed a clean reinstall multiple times just to be sure. 

I don't have any custom scaling on my OS Display Settings. 

The weird thing is if i toggle Full Screen in Premiere Pro the footage runs perfectly. It's specifically the Program and Source monitors not loading anything in Premiere. 

And in Lightroom my pictures don't load in at all. 

[wfbm_3573]

Hallo,

ich habe Premiere Pro auf meinem neuen leistungstarken Laptop installiert und bekomme seit Beginn kein Video im Programmfenster angezeigt. Selbst wenn ich die vorgeschlagenen Beispielvideos importiere ist nichts zu erkennen. Ich habe schon viele Beiträge gelesen und alle möglichen Einstellungen geändert - bisher ohne Erfolg.

Ich habe Version 25.1 und auch mit der BETA keine Änderung.

Kann mir bitte jemand helfen.

Gruß Christoph

[Ann Bens]

Help us to help you:

How do I write a bug report? - Adobe Community

[jamieclarke]

Hi @wfbm_3573 - Please see the link Ann posted we need some additional information to be able to help you.  Thank you.

[wfbm_3573]

Ich habe nun doch noch eine Lösung in der Community gefunden:
https://community.adobe.com/t5/premiere-pro-bugs/p-there-is-no-image-in-the-preview-section-of-the-p...

Dennoch vielen Dank für eure Hilfe...

[Piet27552997y16l]

Dit hielp, op basis van HP Ondersteuning

1. Schakel de laptop uit
2. Koppel het netsnoer en alle externe apparaten die op de laptop zijn aangesloten los
3. Houd vervolgens de aan/uit-knop 30 tot 40 seconden ingedrukt.
4. Sluit nu het netsnoer weer aan en zet de pc aan.

En alles werkte terug naar behoren

[jersnav]

There is no video displaying in my program monitor, only black.

Specs:

Premiere 2025 on Windows 11 Home 24H2, OS Build 26100.2894

HP Victus laptop: with 13th Gen Intel(R) Core(TM) i7-13700HX 2.10 GH, RAM 32.0 GB (29.7 GB usable)

Display Adapters are Intel(R) UHD Graphics and NVIDIA GeForce RTX 4060 Laptop GPU.

If I force the Intel UHD Graphics device to use the generic Windows display driver the problem resolves. But this is a workaround, not a legitimate fix.

Any other ideas?

Thanks!

[R Neil Haugen]

What media, and what GPU driver do you have?

[jersnav]

Drivers below in image.

[R Neil Haugen]

Simply posting " 566.36 " which is the way the driver number is written out (and yea, that's weird but oh well) ... in the web browser immediately pulled up a bunch of issues with black screen, overheating and such. 

Roll back or move forward on the driver.

[elise_7150]

Depuis l'installation de la version 25.0 (j'ai installé aujourd'hui la nouvelle, mais pas de changement), je n'ai plus aucune preview ni en source, ni en programme.
Je lance, j'ai bien le son mais aucune image.

Si j'agrandis mon écran, j'ai des bugs d'affichage.

Ma carte graphique vient d'être vérifiée, tout a été désinstallé et réinstllé, ordi éteint et relancé, je ne sais plus quoi faire... Et mon backup technique non plus

[frank_0275]

Hello,

When creating a new project, selecting any of the videos provided by the application as an example, the video preview does not display, showing a black screen, but the audio does.

Laptop HP Victus 16 r0019ns P/N 836P6EA

Windows 11 23H2 build 22631.2428

Adobe 2024 - build 24.6.4 (compliation 3)

Seems that when I get installed windows 11 accumulative update KB5053602 then I get black screen on video pre-view

Could you support me on this the get soved as soon as possible ?? I haven't been able to work for more than 15 days.

Regards

Frank

[Peru Bob]

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

[frank_0275]

Hi Peru Bob, I have tried but it still doesn't work.

Only way to get working is rollback last windows 11 acumulative patch.

This is because I think it's a incompatibility between Adobe Software and Microsoft Patch

[Rach McIntire]

Hi @frank_0275,

Welcome to the Premiere Pro forums!  We’re happy you’ve reached out. Can you tell me what videos provided by the application you're referring to?  Can you send a screenshot?  What format are you working with?  Does your issue seem similar to this user?  We’ll need a bit more info to try to help with your issue. Please see: How do I write a bug report?  

[frank_0275]

Hi Rach,

thanks for your welcome.

I am referring to the sample videos that come with the application.

- Open Premiere application

- Select New Project

- Choose any of sample videos that come with Premier (file attached)

- Then when I go to the Edit tab and on secuence video when push play I get black screen on video preview

If you need more information, don't hesitate to ask me

[Rach McIntire]

I'm not able to reproduce this myself yet.  Did you also update your graphics card driver?  If you have an NVIDIA card, please make sure to update the Studio driver, not the game driver.  Let me know if that works.  

[Sumeet Kumar Choubey]

Hi Frank,

We're sorry to hear about this. Are you experiencing this issue only with the sample media that comes with Premiere Pro or with other media files as well? For testing purposes, please try switching Renderer to Mercury Playback Engine Software Only & let us know if it's restoring the preview.

Thanks,

Sumeet

[frank_0275]

Hi Rach,

Yes I have Geforce 4060, I tried to install last studio drivers from nvidia site but it doesn't work

My laptop is HP Victus 16-r0019ns Intel Core i7-13700H/32GB/1TB SSD/RTX 4060/16.1"

[frank_0275]

Hi Sumeet

It happens with any type of video, samples, personal... it happens with any video

Yes I tried to change CUDA driver to Software Only and doesn't work

Thanks

Frank

[Ahmet_Burak]

Guys, I am still having the same problem. I tried almost everything you wrote but I am still having the same problem. Please help me. It has been months and I cannot handle my work.

[R Neil Haugen]

Ahmet,

Sad to hear you're having troubles! 

But how about starting a new thread from the main forum, using the blue button "post to the community" ... and do give full details.

Such as the nature of the problem, OS/CPU/GPU/RAM, the media involved, effects ... and more if it's applicable to the issue.

Some of us will get back with some ideas then.

[frank_0275]

Hi @Rach McIntire 

I understand that you are still investigating internally, I look forward to hearing from you.

Rolling back KB5053602 works again

Regards,
Frank

[frank_0275]

Hi @Sumeet Kumar Choubey 

I understand that you are still investigating internally, I look forward to hearing from you.

Regards,

Frank

[frank_0275]

Hello community,

I have exactly the same problem. Here is the link I opened in the bugs section for information.

Premier Pro video preview black - Adobe Community - 15232782

Rolling back KB5053602 works again, but I think this is a workaround not a definitive solution, in addition to having Windows updates blocked

Can anyone here help me?"

Thanks in advance

Frank