Source Clip Transcriptions Disappeared

[Elizabeth24802793nc1e]

I recently had Premiere transcribe all my interview source clips, but now upon opening the project for the first time in a few weeks, all the transcripts have disappeared from both the sequences and the clips. The source clips still show "Completed" in the transcription status metadata column, so I'm confused as to where they went! I'd rather not re-transcribe everything.

I'm on macOS Monterey 12.4

Premiere 24.5.0

Any advice on how to get them back would be appreciated! Thanks!

  

[Sumeet Kumar Choubey]

Hi Elizabeth24802793nc1e,

Sorry to hear about this. Is this happening with any specific project/sequence or all of them? Also, have you tried checking the latest version of Pr (v24.6.1) to see if it's working properly?

Thanks,

Sumeet

[Stan Jones]

@Elizabeth24802793nc1e,

We need to see more of your screen in the screenshot. For example, are you in source media or sequence view (bottom left of the transcript tab).

If you open a source clip from the Project Panel, and then switch to the Text panel/transcript tab, do you see a transcript?

I would try resetting the workspace if that is not working.

Stan

[Stan Jones]

See this thread:

https://community.adobe.com/t5/premiere-pro-bugs/auto-transcript-not-working/idi-p/14832298

Stan

[Elizabeth24802793nc1e · Accepted solution]

It was happening in all of the projects within one specific Productions, regardless of clip or sequence. The text panel looked the same in both source clip and sequence view. Strangely when I opened the Productions today after having a different Productions open with working transcripts, the missing transcripts returned. If they disappear again I will try some of these other solutions. I appreciate everyone's help, thank you!

[Stan Jones]

@Elizabeth24802793nc1e,

Thanks for reporting back. That's an odd one!

Stan

[MARK289812799y90]

Auto transcript are not working please help to fix this issue

[Bruce Bullis]

In what version? 
Does the transcription ever complete? 
Does transcription fail on every piece of media, or just some?

[MARK289812799y90]

I'm using V 24.6.1 the transciption always fail I also try different video to test but the same problem appears.

[Sumeet Kumar Choubey]

Hi MARK289812799y90,

Sorry to hear about this. Is it possible for you to share a sample media with which you are experiencing this issue? It will help us diagnose the issue properly.

Thanks,

Sumeet

[MARK289812799y90]

Hi this is the screen recording of error I encountered when generating transcript

https://www.dropbox.com/scl/fi/nkigmg5iu0g2g7vye72gy/Desktop-2024.09.01-21.57.11.02.mp4?rlkey=gdv0my...

[Stan Jones]

Mark, thanks for the screen recording. The Progress dashboard indicator shows a successful completion. But yes, the transcript is absent.

Try these:

Double click on the clip in the Project panel (so it opens in the Source Monitor), and switch to the transcript tab (without clicking in the timeline). Do you see the transcript?

Open the Progress Dashboard (upper right of the PR UI, it shows a checkmark in your screen recording). Leave it open, right-click the clip in the Project Panel and pick transcribe (or re-transcribe). What happens?

If still not working, try resetting the workspace.

Stan

[Stan Jones]

Here's a report from 2 users, at least one who was running 24.5.0, of what may be the same issue: appears to transcribe but then doesn't show:

https://community.adobe.com/t5/premiere-pro-bugs/no-dialogue-found/idi-p/14805584

Opening in PR 23 worked correctly.

@Kerstin Ebert @alexander-riss 

Edit: and:

https://community.adobe.com/t5/premiere-pro-bugs/source-clip-transcriptions-disappeared/idi-p/148333...

Stan

[Kerstin Ebert]

@MARK289812799y90 

I checked your screen recording and it looks like the language packs have not been installed correctly. Did you install Premiere Pro through the Creative Cloud app? You can manually install the language packs through the Creative Cloud app:

1. Go to "Apps"

2. Click on the "..." next to Premiere Pro and select "Add ons"

3. From there you can add the language packs you need. After the pack is downloaded successfully, transcription should work again.

Please let me know if that helps.

Thanks,

Kerstin

[TVW5E16]

I have had this sme experience more than once.... In fact I opened my current project this morning to review it and was able to see all the transcripts and search through them. I then closed it and reopend acouple of hours later on the same computer and ther are zero transcripts to be seen anywhere in this project.... not good since we've already done paper edits on the downloads of the original transcripts.

[Kerstin Ebert]

Hi @TVW5E16 

can you please share more details?

- What Premiere Pro Version are you on?

- Does the transcript show up when you double click on a transcribed source clip?

- Does it say "Transcribe" or "Re-transcribe" when you right-click on a previously transcribed source clip in the Project panel?

- If you're looking at a sequence transcript, are any audio tracks muted?

- Did you reset the preferences or changed anything else when opening the project again a couple of hours later?

Thanks,

Kerstin