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Video importing with out of sync audio

Community Beginner ,
Sep 06, 2024 Sep 06, 2024

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I was trying to import a .MTS File into my timeline using premiere on my pc at home (windows 10) which used to work flawlessly before. but i think the latest update (24.6.1) broke something. When i import the file the video is behind on the audio only in premiere, when i watch it in any video player it plays fine. I even tried it on my pc at work (windows 10) which results in the same issue. It's a .MTS File shot on a HMC151 with 59.94fps, the rest of the timeline imported fine and have the same file types and fps etc. Hoping this can be fixed as its very annoying. 

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Editing and playback , Import and ingest , Sound

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correct answers 3 Pinned Replies

Adobe Employee , Sep 09, 2024 Sep 09, 2024

Hi @noahahaa,

Did @Gioia5E80 solution work for you? If not, have you tried transcoding these files to ProRes LT or similar?

 

I hope the team or community can help you soon. Sorry for the problem.

 

Thanks,
Kevin

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Adobe Employee , Sep 10, 2024 Sep 10, 2024

The issue was reported to the team. I hope they can find a fix soon. Sorry for the hassle.

 

Thanks,
Kevin

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Adobe Employee , 5 hours ago 5 hours ago

Hello @noahahaa,

The team has reproduced this issue and is working on a fix. At this time, you can transcode the footage or roll back to the previous version. Let us know if you need help with that.

 

Sorry for the frustration.

 

Thanks,
Kevin

Status Investigating

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12 Comments
New Here ,
Sep 08, 2024 Sep 08, 2024

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I had the same problem. I restarted the computer and the audio of mts files is in sync again.

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Adobe Employee ,
Sep 09, 2024 Sep 09, 2024

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Hi @noahahaa,

Did @Gioia5E80 solution work for you? If not, have you tried transcoding these files to ProRes LT or similar?

 

I hope the team or community can help you soon. Sorry for the problem.

 

Thanks,
Kevin

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New Here ,
Sep 10, 2024 Sep 10, 2024

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I am having the same issue.  I'm using a MAc and filming on a Canon Vixia importing a MTS file.  The audio and video is out of sync in my timeline.  Is there a fix for this?

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Community Beginner ,
Sep 10, 2024 Sep 10, 2024

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Did not work, don't think its my pc since ts happening on 2 pc's. I hope its ficed soon

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New Here ,
Sep 10, 2024 Sep 10, 2024

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I had to revert back to V23.6.9 and everything works again.  I'll just wait to update till its fixed.

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Adobe Employee ,
Sep 10, 2024 Sep 10, 2024

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The issue was reported to the team. I hope they can find a fix soon. Sorry for the hassle.

 

Thanks,
Kevin

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New Here ,
Sep 11, 2024 Sep 11, 2024

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your a life saver i've been struggling to find a solution to this problem and downloading this version solved it thank you 

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Adobe Employee ,
Sep 11, 2024 Sep 11, 2024

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You reverted to 23.6, @fruntsidee?

 

Thanks,
Kevin

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New Here ,
Sep 15, 2024 Sep 15, 2024

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Same issue as everyone else using Premier Pro 24.6.1—audio/video out-of-sync when importing .mts files. Using a 2020 imac running Sonoma 14.6.1. Reverting to Premiere Pro 23.6.9 (and Media Encoder 23.6.9) seems to do the trick.

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New Here ,
6 hours ago 6 hours ago

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I was able to revert to 23.6.8 and it worked great...for one video, but then when I used clips from other videos it was the same problem as if I was using version 25 or 24. 

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Adobe Employee ,
5 hours ago 5 hours ago

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Hello @noahahaa,

The team has reproduced this issue and is working on a fix. At this time, you can transcode the footage or roll back to the previous version. Let us know if you need help with that.

 

Sorry for the frustration.

 

Thanks,
Kevin

Status Investigating

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New Here ,
5 hours ago 5 hours ago

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I rolled back version, it worked on one video, but is not working for any others. I rolled back to 23.6.8

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