P: Crash with CC2024.6 and image.dll (Win 10 pro)

[Theo Kooijmans]

UPDATE: Fixed in Premiere Pro version 25

I tested today CC2024.6 but I had to switch back to an earlier version after two crashes within 10 minutes.

After installation of CC2024.6 I cleared all mediacache and started to edit with one Sony XAVC MXF file (HD1018050P) from local disk.

One clip with colorcorrection and one overlay track with a titel.

Every time after a few minutes Premiere disappeared without any warning!

This happend during scrubbing.

This is my windows log

Naam van toepassing met fout: Adobe Premiere Pro.exe, versie: 24.6.0.86, tijdstempel: 0x66b5188d
Naam van module met fout: ImageRenderer.dll, versie: 24.6.0.86, tijdstempel: 0x66b51347
Uitzonderingscode: 0xc0000409
Foutmarge: 0x00000000001619f9
Id van proces met fout: 0x4464
Starttijd van toepassing met fout: 0x01daf532ff74663f
Pad naar toepassing met fout: C:\Program Files\Adobe\Adobe Premiere Pro 2024\Adobe Premiere Pro.exe
Pad naar module met fout: C:\Program Files\Adobe\Adobe Premiere Pro 2024\ImageRenderer.dll

system

Win 10 with GTX1060, 32GB ram

Decklink 4K extreme

[StMarduk]

Same issues, MXF files crash premiere. I can't even get past building a sequence. This is the file info:

System:

CPU: AMD Ryzen 9 7950X

RAM: 128GB

Windows 11 Pro 23H2

OS build: 22631.3880

Nvidia GeForce RTX 4070

Watercooled mousepad

[StMarduk]

@jamieclarke sadly, this crash immediately closes Premiere with no crash dialogue box. I downgraded to 24.1 and not having any issues on this version, but I really miss the easier to read color labels in the later versions. 

[jamieclarke]

Hi @StMarduk - Do you have any plugins installed?  

After you upgrade Premiere to 24.5 hold down "SHIFT" while launching Premiere and check the boxes 

"Reset Plugin Cache" 

"Disable third-party plugins (one time only)" 

Let us know if that helps your issue.  I will try and poke around and see if I can find anything.

[Television Photog]

@jamieclarke interestingly I had not had this problem for a while, then it cropped up with a vengance last night. I might have a few other data points for you.

My workflow is the same, I have a single file that I open that has premade bins and 3 empty timelines so I can just import the story and crank material out quickly. Usually that file is a read-only status in Windows, but for some reason I had it unlocked and accidently saved my Twins stuff in the "master" file. I didn't need that material anymore, so I just deleted the media and timelines. Immediately after that file didn't want any new MXF media and would crash no matter what. I have since started a "fresh" master file and so far it seems stable, but something about deleting the MXF media made Premiere very unhappy with that master file bringing in anything else new. You have the same type of MXF media from me on the fit to fill issue... I can send you the "corrupt" master file I use (it is windows based if that makes a difference) Let me know!

[Galactic Fantastic]

Hi,

I'm currently expereiencing frequent crashes with the following video format:

MXF File details:
Wrapper type: MXF OP1a (type: SingleItem SinglePackage MultiTrack Stream Internal)
File generated by: Sony, Mem (2.00)
AVC Long GOP High 4:2:2 Profile 10-bit Unconstrained Coding
Bitstream Format: Sony
Class 50

It's usable for a few mintues and then I get retriveal error at frame X premier freezes and closes.

Sometime randomly I'll get Unable to draw path.  GDI Status: OutOfMemory but this only happens when the above error occurs.

To get around this I just make proxies and it works fine. However when I need to turn off the proxies to colour correct it starts to crash again.

I'm not having issues with any other format apart from the above. The only other thing I'm noticing is that sometime media encoder runs really slow. If I reboot and run the render again it goes much faster. Not sure if its related or something else. 

My computer spec is the following:

• Intel i9-19700K
• ASUS ProArt Z790-CREATOR Motherboard
• 64 GB DDR5 RAM
• ASUS Nvidia RTX3080
• Samsung 970 NVME m.2 2TB (RAW Files on this drive)
• Samsung 990 NVME m.2 2TB (Premiere installed on this drive)
• Windows 11
• Premiere Version 24.5

I've done a bit of Googling and ChatGPT and tried a few things but it still happens.

Yes I've cleared the cache. Haha.

Any help would be much appreicated. 

[Galactic Fantastic]

Also I'd like to add that sometime I get no error it just freezes and crashes premiere. I can almost get it to happen on command. 

[Galactic Fantastic]

This is also from the Event Viewer

Faulting application name: Adobe Premiere Pro.exe, version: 24.5.0.57, time stamp: 0x666374b0
Faulting module name: ImageRenderer.dll, version: 24.5.0.57, time stamp: 0x66636fd9
Exception code: 0xc0000409
Fault offset: 0x000000000015c5fd
Faulting process id: 0x0xB7C4
Faulting application start time: 0x0x1DAF1F7A959E511
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro 2024\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro 2024\ImageRenderer.dll
Report Id: f2412f07-0732-4f91-bd55-588201f3c40c
Faulting package full name:
Faulting package-relative application ID:

[Galactic Fantastic]

Fault bucket 1356401456867481154, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: Adobe Premiere Pro.exe
P2: 24.5.0.57
P3: 666374b0
P4: ImageRenderer.dll
P5: 24.5.0.57
P6: 66636fd9
P7: 000000000015c5fd
P8: c0000409
P9: 0000000000000002
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.bff76910-84a1-4d42-911a-697a82b5c023.tmp.mdmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.4a4898bc-13f4-4449-a80a-52b55e0be795.tmp.WERInternalMetadata.xml
WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20240808_1_EC_0_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.4b679dc3-d2ed-4527-a265-47cc9e0c85b9.tmp.etl
WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.185b899b-a205-4929-a84c-ff57310326b8.tmp.etl
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.8d55805f-34f1-4726-90da-b4e268a9c01f.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.b3dea41f-fc53-461e-8ae0-e269a8aeb042.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.ea875695-cd24-478f-98cb-ed6da49f4809.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe Premiere P_31b8a2f83fb4348372f79518cde331a2a3e50fb_179c1974_cb0baedd-215b-403b-8bb2-82b77485e850

Analysis symbol:
Rechecking for solution: 0
Report Id: f2412f07-0732-4f91-bd55-588201f3c40c
Report Status: 268435456
Hashed bucket: 999e5a39eb23073a02d2e7f041689642
Cab Guid: 0

[Kevin-Monahan]

The status of this bug report has been updated.

[TheCubeHamster]

FWIW I am running a Canon R5C and still having issues on 24.6 with my footage:

Camera Codec XF-AVC / Canon Log 3 / 3840x2160 YCC422 10-Bit / CF-Express Type A

All of my footage is being ingested to an internal SSD on my system before editing. I am on the latest NVIDIA Studio Drivers with an RTX 3080 and Intel i9 14900K. Media cache folders dumped as requested by @jamieclarke - 24.3 through 24.5 refuse to playback any XF-AVC entirely, while 24.6 fixes the playback error but crashes after less than 5 minutes in any project file using XF-AVC.

Rolled back to 24.2.1, no issues so far.

[jamieclarke]

Hi @Theo Kooijmans - We are investigating this ImageRenderer.dll error and crashing issue.  

Can you try troubleshooting one thing for me.  First install Premiere Pro 24.5 and then There is a file in the Premiere Pro folder labeled ImageRenderer.dll You can find it in C:\Program Files\Adobe\Adobe Premiere Pro 2024 Can you try deleting that file and then update to Premiere Pro 24.6 and let us know if you are still getting crashes.  

[jamieclarke]

HI @TheCubeHamster - 

We just released an update in beta that is a potential fix for these frame recursion errors.  Can you try downloading 25.0.0 build 29 or later and see if that helps your issue?  You can find it in the Creative Cloud desktop app in the sidebar labeled beta apps. 

Version 25 is part of our next major release so it is not backwards compatible to 24, but it would be good to know if this version helps your issue.  Thank You! 

[nicolaed58311653]

Issue: I started Premiere today and wanted to continue with editing my project. But PR crashes now shortly after a couple of seconds of playback. - No freeze, nothing. PR just disappears.  Yesterday PR ran fine over hours. No issues. I changed nothing before shutdown and just did a regular boot up this morning. No updates or anything inbetween. (at least I know about or confirmed)

Adobe Premiere Pro version number:  24.6. and 24.6.1
Operating System: Windows 11 (64bit)
System Info: 
Intel 12900 KS
Nvidia Gforce RTX4090 (newest driver, DDU the old ones)
192GB RAM Corsair Vengeance
(3x) 2TB 990 Pro Samsung HD (Operating Systems&Apps, Footage, Cache)

Video format: XAVC 10bit (FS7) , combined with Prores, both 4K
Workflow details: nothing special - simple editing, 50% speed for Slomo, but without FX, no AE exports - just put the Sony.cube file on the the Slog3 so far
Steps to reproduce: - 
Expected result: -
Actual result: -

I constantly delete the cache
I went into the Project settings and switched from CUDA to software only rendering. With that set PR runs stable, but of course it's not ideal and scrubbing and playback is choppy. That shouldn't be an option with that system.

I was happy with version 24.6 - with the issue happening, I though - ok, I do the update to 24.6.1  - but that didn't solved anything. 
I need to finish the project until Friday morning and this situation is unfavourable and bad.

[Jengstern¨]

Same exact problem. Edited 6 hours yesterday. Autoupdated today and got same problem. Crash within 60 seconds and no error message.

[jamieclarke]

Hi all - We are investigating a crash related to ImageRenderer.dll.  If you would like to help troubleshoot I would ask that you install 24.5 and then delete ImageRenderer.dll , You can find it in C:\Program Files\Adobe\Adobe Premiere Pro 2024 and then update to Premiere Pro 24.6.1 and let us know if you are still getting crashes.  

[faciliteitenn27195538]

I'm having the same problem. The bug is introduced in 24.5 and is still in 24.6.1. Rollback to 24.4.1 fix te probleem for now.

[jamieclarke]

Hi all - There is a potential fix in the Premiere Pro 25 beta.  If you are experiencing this crashing issue please download the latest beta and let us know if it helps your problem.  Thank you for your help

[Maja22619018z21s]

I have Premiere Pro 24.6.1 and it keeps crashing.
Event Viewer reports this error
Faulting application name: Adobe Premiere Pro.exe, version: 24.6.1.2, time stamp: 0x66c8d9cb
Faulting module name: ImageRenderer.dll, version: 24.6.1.2, time stamp: 0x66c8d459
Exception code: 0xc0000409
Fault offset: 0x00000000001619f9
Faulting process id: 0x2144
Faulting application start time: 0x01dafef814cdfcb0
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro 2024\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro 2024\ImageRenderer.dll
Report Id: 6e3d7de9-b767-40ca-9c46-4fe5a66c3061
Faulting package full name:
Faulting package-relative application ID:

[jamieclarke]

Hi @Maja22619018z21s - Please see pinned post.  There are currently two potential solutions.

[Galactic Fantastic]

@jamieclarke Just wondering if there is any further update on this bug? The only work around that is working for me is to either transcode the footage to quicktime or render using proxies. 

[jamieclarke]

HI @Galactic Fantastic - This has been fixed in Premiere Pro version 25.  If you would like to test you can find it in the beta section of the creative cloud desktop app.  Thank You.

[Mike3634396307s2]

1. Adove Premiere Pro v.24.6.1
2. Microsoft Windows 10 22h2

3. Anytime I am pulling video from my local drives (not cloud/ network share) my Premiere freezes up and then closes out. No error appears onscreen, just a spinning "thinking" icon and then the entire app closes with no notifications/ error reporting screen. This issue is intermittent; sometimes it could take 5 minutes, sometimes 30. Checking Eventvwr shows the error log shown below. Troubleshooting steps I have taken will also be listed below.
4. Expected result? For the app to work without closing out

Eventvwr error:
Faulting application name: Adobe Premiere Pro.exe, version: 24.6.1.2, time stamp: 0x66c8d9cb
Faulting module name: ImageRenderer.dll, version: 24.6.1.2, time stamp: 0x66c8d459
Exception code: 0xc0000409
Fault offset: 0x00000000001619f9
Faulting process id: 0x2a08
Faulting application start time: 0x01db0df46273086c
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro 2024\Adobe Premiere Pro.exe
Faulting module path: C:\Program Files\Adobe\Adobe Premiere Pro 2024\ImageRenderer.dll
Report Id: c04b16f2-ef21-4c53-b303-978a31c8748c
Faulting package full name:
Faulting package-relative application ID:

troubleshooting steps taken:

1. Performed all windows updates, restarted a multitude of times
2. Uninstalled/ reinstalled Premiere Pro (v24.6.1.2)
3. Uninstalled Premiere Pro (v24.6.1.2) -> (v24.3) -> (v24.6.1.2)
4. Located a working "ImageRenderer.dll" file from another working PC, deleted mine and replaced it with the working "ImageRenderer.dll"
5. Removed/ deleted all "Media Cache Files", and unchecked "Pause Media Encoder Queue during playback" and "enable mercury transmit"

[MyerPj]

There's a recent post around here that the user was having unusual problems, like yourself. Turns out it was a bios setting that needed to be enabled. I think it had something to do with xmp. You might look around for it.

[MyerPj]

You might want to also check out the Beta v25, there is a fix in that version.

[Mike3634396307s2]

How do i get that beta version? It doesnt show that version available when I am in adobe creative cloud