Hi, I've had this problem for the last two days with Adobe CC (fully up to date). When I play my timeline faster than normal speed (hitting "L") I often cannot stop it until it reaches the end of the timeline. The only way I found to get out of this is by putting my computer to sleep and restarting it.This aparently only seems to happen when I'm playing an embedded multicam sequence that I am editing. A simple clip on a timeline seems to play, accelerate and stop correctly.
Video files used : 1920X1080 .MOV files from a CANON 60D DSLR camera.
My system is a HP Z820 Workstation with 16 Gig RAM, a Firepro V7900 graphic card and a Windows 7 Professional (SP1) 64-bit operating system.
Anyone has ever had that problem? Thank you for your help.
Yes, several others have reported this issue in other threads on this forum. I actually hit the problem myself a few times in 7.1, and a fix went into that release. But apparently we did not nail all the cases, and we have not been able to isolate a consistent repro case--which makes it very difficult for a developer to investigate further.
Please start by double-checking that you're on the current version--7.2.2 (Several customer have reported being up-to-date, but upon further review found they were on 7.0...) If you are on 7.2.2 and can reproduce the problem consistently, I'd like to either get a copy of the project or confer with you about troubleshooting it to isolate the key variables.
Hi Mark and thank you for your fast answer. I just double checked and yes, I am running the 7.2.2 Premiere Pro version. I also just tried to import one of my problematic multicam sequences in a new project to check if it would reproduce the problem but having only this sequence, the 2 cam sequence and the associated video clips works just fine. I am currently working on the first editing steps of a complex 50 multicam interviews project with more than 700 GB footage. Would you still like to have a copy of my project? Hoping that I can soon get Premiere to work fine because it is very time consuming not to be able to play at more than normal speed.
I'm also having this issue on 7.2.2, but it's not always as bad as non-stop playback. Sometimes it just keeps playing for a few seconds after I press "K" or "Spacebar" to stop.
I'm editing a four-camera multicam clip, and it only happens when I'm editing in multicam mode. It pretty much makes multicam unusable. I would be happy to send you a copy of the project file if that would help.
1920x1080 MPEG2 proxies at 17mbps (four streams)
Audio - 44.1Khz WAV exported from audition (one stream)
Intel Q9550 quad core at 2.83Ghz
EVGA Nvidia 560ti / 2GB VRAM
16Gigs of Patriot DDR3 RAM
Gigabyte Motherboard: GA-EP45-UD3P (Rev A3 / BIOS vF8c)
System Drive - 500GB WD Caviar Black running Windows 7
Media Drive - 2x 1TB WD Caviar Black (Internal RAID 0 )
Thank you, MonkeyEatsMonkeyfor sharing your case. I must say that for me too, it is not always as bad as non-stop playback. It even works fine on certain sequences... but it keeps doing it every day and it is really annoying and time consuming! Is it also related, I sometimes need to click twice or three times to move my cursor on my timeline; it will jump back to where it was playing before.
I really hope that Mark and the Adobe Staff can soon find a fix for that. Anything you can do, Mark?
This is still an issue in CC2014. In fact, it seems to have gotten worse.
Just playing back in multicam mode causes Premiere to completely ignore any commands from the mouse or keyboard!
This is becoming a huge obstacle for working on multicam projects in Premiere.
Just to make sure it wasn't my machine, I also tested this out on my laptop. Still getting the issue there.
People seem to be having this issue on a wide variety of setups. Has everyone taken the time to file a bug report for this?
A QE colleague and I put our heads together about this issue this afternoon. We remain unable to repro it in-house--at least not since one bug in this vein was fixed in 7.1 as I mentioned in Post #1 above. That plus the fact that a relatively small number of customers are reporting this problem leads us to believe that the bug is contingent on something common to your workflows or hardware configurations or content or ....
So in hopes of isolating the key, we came up with the following questions & requests. As you'll see, this is a bit of fishing expedition, but given that we have no way of knowing where the key is hiding, that's the best approach.
Info about your multicam sequence(s)
Believe it or not, our list of questions was considerably longer. But we decided that a set of screenshots would be the most efficient way to gather this info:
Rather than posting all these screenshots here, please send them directly to me. I'll email each of you momentarily. You can simply reply to the email and attach the screenshots. If you prefer, you can include your answers to all the questions above in the email, too.
We realize it will be a chore to fill in all these blanks and provide the screenshots. But in cases where we cannot reproduce a problem, collecting information from customers who are affected by the issue is the best way to nail it down. And our odds of getting a handle on it increase with each data point we receive. So we sincerely appreciate your cooperation.
In the course of collecting email address from the various threads on this issue, I found one that I don't recall seeing before, which happens to have a workaround posted: Playback won't stop in multicam sequence
If your PPro workspace is spread across multiple monitors, please try collecting all panels on one monitor and report whether that avoids the infinite playback.
I encountered the bug previously on multiple monitors and I think I remembered also having the problem on one monitor. Having said that, I'm now trying my one monitor workspace and it is not freezing for me. I'll let you know if I can figure out if it's coincidence or if it's actually solving the problem.
This issue is really bad on my system!
The moment I start playback in multicam mode, Premiere becomes completely unresponsive to any commands from the mouse or keyboard. Playback continues, both video and audio keep playing, but there is no way to switch cameras or stop playback or do anything at all. Can't even close Premiere. Minimizing and then restoring the Premiere window helps about 1 times out of 20 -- playback will then stop. Most of the times I have to force close Premiere from the Task Manager.
I tried collecting all panels on one monitor. This allowed me to edit multicam for about a day, and then the issue came back. Not sure what that means. Having all panels on one monitor seems to make the issue happen less often, but it still does happen!
Mark -- can you please send me an email too so I can send you my screenshots?
Premiere CC 8.0.1 (21)
Windows 7 64 bit, SP1
RAM: 24 GB
CPU: Intel Xeon X5680 @ 3.33Ghz (12 threads)
VIDEO: NVIDIA Quadro 4000
The issue continues and it's killing me!
Mark -- can you please send me an email too so I can send you my screenshots?
Everyone I am seeing marked improvement on this bug when you use a workspace that is only on one monitor, not streched across three. It can still lag and keep playing for 10-20 seconds but DOES eventually stop, which is still annoying but much less paralyzing and destructive.
Here are my answers to Mark :
Does this happen regardless of playback speed or only when the MC sequence is playing at greater than real time (via JKL)
Regardless but more often @ fast play
Does this occur regardless of the zoom level in the Timeline and the Program Monitor? If it happens only when you’re zoomed way in—or at least it seems more likely to happen in that case—please report how exactly you adjust the zoom level [in case you’re not aware, there are at least four ways to do this…]
Regardless the zoom level.
What is your exact workflow for starting and stopping playback? Do you do this entirely by keyboard, entirely by clicking buttons, or a combination?
In the Program Monitor, is the Show Multi-Camera Preview Monitor option enabled?
When the app is in the state where playback will not stop, does it help to toggle focus to another program and then back to Premiere?
Yes but not everytime.
Is Mercury Transmit enabled? If so, with what hardware? Does the problem persist if you disable Transmit? [Note that with some configurations, Transmit is known to impact performance and responsiveness.]
Mercury Transmit disabled. Tried both. Same problem.
Where is your content stored? Internal hard drive? External drive? SAN? …
Internal Sata III HDD (2 x 3 To Raid 0 @ 300 MB/s read/write)
If you experience both the case where playback cannot be stopped at all and the one where playback continues for several seconds after the Stop command, are there any patterns in the occurrence of these two behaviors?
I had both cases but I don't know exactly what causes each case.
Info about your multicam sequence(s)
How exactly do you create your multicam sequences? By nesting one sequence in another and enabling multicam (old school)? By selecting clips in the Project panel and using the Create Multi-Camera Source Sequence command (the New Coke)? In PluralEyes?
Old school method. Manual sync in a sequence by nesting
If you use multiple workflows, do you have problems stopping playback regardless of how a given sequence was created?
If you use the Create Multi-Camera Source Sequence workflow, exactly what settings do you select in the dialog by the same name?
Is “Multi-Camera Audio Follows Video” enabled? Using audio follow video on "switch cameras" MC clip?
No. Audio is out of the multicam clip. Only video in the nested multicam clip.
Have you used the Edit Cameras feature in the Source or Program Monitor?
I did both and exact same problem in both cases
Have you changed the camera for an edited sequence by right-clicking the segment and selecting from the Multi-Camera submenu?
No. Only by keyboard shortcut or clic on a camera picture in the multicam window
What effects, if any, are applied to the multicam source sequence? To its constituent clips? In particular, have you toyed with Time Remapping, Speed/Duration, or any other effects that affect playback speed? Have you used Interpret Footage to change the frame rate of any clips in the multicam source sequence?
No video effect, no audio effect. Juste the source footage.
Does it matter how many cameras the multicam sequence contains? That is, can you repro with only two cameras, or does this happen only when you’re working with, say, 8 or more?
Yes it happen with many cams. My actual project contains 8
Does the duration of the multicam sequence matter? That is, can you repro with sequences that are only couple minutes long, or only with those longer than, say 15 minutes?
I don't know. My actual projet is 1h30.
Do you have more than one multicam sequence in the master sequence where you’re editing multicam cuts?
Yes. I've got one multicam sequence on Track 1. One reference clip (ProRes 422 HQ 1080p25) on track 2. And 2 audio tracks stereo.
What format(s) of clips are used?
2xCanon C300 (MPEG-2 4:2:2 Long Gop), 2xCanon 5D (MOV H264), 3xSony (MPEG-2 4:2:2 Long Gop) and 1 BMPCC (ProRes 422)
I'm all yours to send you more stuff. I really need Adobe to correct this multicam problem ! My work is a nightmare actually
Thanks for your help !
Hi guys. I tried something this morning that I didn't test so far. In my master sequence, I collapsed all tracks (to have no thumbnails, no waveform, etc.). The reactivity of my "stop" is much better and almost useable to edit a multicam (that's still not what I expect form a professionnal software but that's better...)
Hope this help to find out the cause of this bug.
Adobe... were are you... we need à solution to this UGLY problem ! We NEED Multicam
same problem.... we need a solution !
I would like to follow this thread: having same issue.
Not sure that this has been mentioned, but the problem on my system seems to occur more specifically when I have the multi-cam clip selected. Then playback will continue until either several seconds after being stopped or the end of clip.
Looking forward to resolution. Many thanks to Adobe Team.
Golewis: If you disable the second monitor, does this issue persist?
I have not yet tried without the second monitor but will test it.
I turned off the full screen display from within Premiere and instead opened a reference monitor on my second screen. But I still get slow response to the play/pause of the sequence, although it does eventually stop. I will take the additional step of disabling my second monitor completely to see if there is any change.
I've been working on a project that was fine until today, then it started doing the non-stop playback thing in multicam mode.
Tried disabling my second monitor, and it didn't help. Here's a screen grab.
For what it's worth, none of my projects have started out with this problem, but tend to develop it after I've been editing for a while.
AND I went ahead and filled out your list of questions.
Info about your multicam sequence(s)
Just tested again. Here's what I got.
First I can say that having the second monitor on or off made no difference. All results were seen with both one monitor as well as two.
I was initially baffled at attempting to recreate the problem because even with my memory reaching it's limits (around 4GB on 6GB system) I was still getting great responsiveness. Then I remebered to turn on Multi-camera display mode. Once I did responsiveness started to shudder but remained within acceptable limits. I.e. I would hit the space bar and after about a half second the playhead stopped.
I tried jumping around the sequence, selecting clips, rapid starts and stops, playing source clips then back to sequence, and the worst I got was a small maybe half second lag.
But when I selected the audio tracks (4 linked tracks within the clip) then hit the spacebar to playback, I could not stop playback with either the spacebar or the Program monitor control button. I would have to wait what seemed about 10 seconds before my inputs were recognized.
Screenshot attached (and yes I know I have out of sequence audio - darn it.) Hope this helps.
Next time I have this problem I'll deselect audio and see if that helps.
Colton Media Productions
Please excuse any brief wording or spelling errors, this message was sent
from my mobile phone.
Another interesting/frustrating thing I've noticed is that not only does this behavior make my keyboard unresponsive within Premiere, but it also disables my ability to change my system volume with my keyboard. I can still change my system volume with my mouse, but not with my keyboard controls. The keyboard functions fine otherwise (outside of Premiere).
Just to share my own experience on this problem. I've also experienced this non-stop play in multicam mode on PPRO CC 2014 8.1 on Windows 8.1
My project :
8 cams (5 MPEG-2 422 Long Gop in 1080i50
1 ProRes 422
2 H264 DSLR
all these cams in multicam mode on Video 1 track
and 1 ProRes 422HQ 1080i50 in Video 2 track as PGM for reference
Timeline in 1080p25
2x Intel Xeon E5 2630 @ 2.3 GHz
64 GB RAM
GeForce GTX 680 4 GB RAM
Windows 8.1 Pro x64
3 displays in 1920x1080@60Hz
1 Blackmagic Mini Monitor as... monitor
Medias of this project are equitally dispatched on 2 sets of HD (Raid 0) @ 280-300 MB/S read.
PPro interface is dispatched on my 3 monitors.
So I seems that my machine has got enough ressources to handle this kind of project.
THE PROBLEM :
When I hit play, then stop, my playhead keeps moving few seconds (between 2 and sometimes more than 10 seconds)
WHAT I DID
Try to disable mercury on the blackmagic
Disable antivirus, and all useless resident softs
Try to reboot
Update the NVidia drivers
Update the Blackmagic drivers
Disable Cuda acceleration
and so many others things...
After the reading of this thread, I tried to disable 2 of my 3 graphic card outputs and set PPro interface on 1 monitor only. The playback continues to play after I hit stop but less longer.
Hope this will help some of you guys...