Hardware Acceleration Premiere Pro 2020

[lorenzoa81339760]

Hi, I have a laptop with an i7 8750H, 16GB RAM, Intel(R) UHD Graphics 630, and a dedicated GPU NVIDIA GeForce GTX 1050.

My problem is that when I open a new project I activate the acceleration CUDA from the project settings but when I export the "hardware acceleration" setting is not clickable to change from "only software" to "hardware", and if I move the cursor over it there is written, "hardware acceleration not available". I think I have all the requirements software and hardware.

How can I resolve it?

Thanks.

I attached screenshots. (censored for the privacy of the people those are present in the video that I insert in the project to try).

[Ann Bens]

[lorenzoa81339760]

done

[lorenzoa81339760]

[Sami Succar]

Maybe because it's 60fps. Can you try changing the frame rate and check if it becomes available?

[lorenzoa81339760]

I tried at 30fps but nothing changed

[Sami Succar]

Ok I'm trying to replicate your issue. The only things that prevent me from using hardware encoding are the Profile and Level (Profilo and Livello). Can you try lowering those and see if it helps?

[lorenzoa81339760]

I tried lowering those parameters but nothing has changed... the tab "performance" is not clickable and it is stuck on "only software"

[Sami Succar]

Can you do a quick test? Import a video clip into Adobe Media Encoder directly and try exporting it from there. If hardware is still greyed out, I'm afraid it's a compatibility issue with your graphics card, outdated drivers or something of the sort.

Another thing that might be conflicting is the Intel graphics. Can you disable it and keep only the GTX enabled? Maybe it helps.

[lorenzoa81339760]

I tried and in Media Encoder the hardware acceleration works !!

[Richard M Knight]

https://community.adobe.com/t5/premiere-pro/faq-everything-you-need-to-know-about-gpu-use-in-premier...

[lorenzoa81339760]

I tried to disable and re-enable the tab "enable hardware acceleration" as the linked video says but I don't know, the problem still exist...

[lorenzoa81339760]

i tried to follow the instruction in the video but nothing changed

[Ann Bens]

When changing settings you need to reboot Premiere.

Make sure you have the Studio Driver 456.71 installed.

[Carlos Ziade]

This is related to Intel Quick Sync which in some cases 

needs Generation 10th and above CPUs.. anway:

can you try to export to something other than H.264?

I would go for QuickTime GoPro Cineform yuv 10 bit,

then use Media Encoder to create an H.264 version out

of that Cineform export (this will be faster), in case you

have to deliver in H.264. 

[lorenzoa81339760]

i don't know why but in media encoder the hardware acceleration works, could it be a première problem?

[Carlos Ziade]

yes it works in media encoder, but did you test the speed on both pp 

without hardware acceleration and ME with hardware acceleration?

[lorenzoa81339760]

yes ME export the file in 9sec with hardware acceleration, the same file Premiere export in 45 second.. I use a little file to do the test but the difference is evident !

[Carlos Ziade]

@Kevin-Monahan Quick Sync issues inside Premiere Pro but not in AME?

okay sorry, user updated premiere pro and the issue is solved...

[lorenzoa81339760 · Accepted solution]

Ok guys I have resolved the trouble, i had to download the latest update version of premiere and now hardware acceleration works. it's surprisingly speed !!!