I keep getting XMP and empty MP4 when exporting media

[annaannan]

I keep getting an XMP-file and an empty MP4-file when exporting media from Premier pro. Where do I go wrong? And how can I fix this?

[Sumeet Kumar Choubey]

Hi annaannan,

We would need more info to troubleshoot the issue properly. Please provide your export settings and also please try importing the exported mp4 file in Premiere Pro and check if it's looking correct.

Regards,

Sumeet

[annaannan]

This is what the settings look like

[annaannan]

The exported MP4 does not play. It is 0 kb.

When I try to import it in Premier pro it says "The file has an unsupported compression type"

[Sumeet Kumar Choubey · Accepted solution]

Hi annaannan,

Thanks for the info. Please try to switch the Renderer to Mercury Playback Engine Software Only and then try to export and check if the exported video is playing properly.

FAQ: How to change the Video Renderer in Premiere Pro?

Regards,

Sumeet

[annaannan]

Thanks! Now it is working!

[hamishpatel85]

Hi Sumeet, I changed the renderer to Mercury playback engine software only however, I have the same problem. Below are my settings

for the export after I changed the renderer settings - any other suggestions?

[Mr Mikey Davies]

Changing to engine software only didnt work for me, but changing the bitrate settings to VBR, 2 pass worked

[ThompsonMedia]

Had the same issue but switching to VBR, 2 fixed it thanks Mikey! 

[marir4937621]

Same happened here and fixed it thanks to both of you! THANKS