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Hello!
I've had a motion graphic that I've been using for a while now with no issues. Within the last week, something happened and the background within the motion graphic doesn't seem to be working anymore. I've tried reinstalling PP, remaking the graphic in after effects and re-adding, and updating PP. Nothing seems to have worked.
See attached photos for how it looks in PP and how it should look in AE.
TIA
Mod note: The thread was retitled to reflect the issue. Thanks.
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Can you please share your system info? Like OS and version, CPU, RAM, GPU vRAM, Pr version? Thanks.
FAQ: What information should I provide when asking a question on this forum?
https://community.adobe.com/t5/premiere-pro-discussions/faq-what-information-should-i-provide-when-a...
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Yup!
OS - Windows 10
Version - 22H2
CPU - AMD Ryzen 7 5800X 8-Core Processor 3.80 GHz
Ram - 32GB ddr4
GPU - RTX 2070 8GB
PR version - Tried on v22 and v23
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Thanks for including this vital info, Philip. Thanks also for trying the troubleshooting steps you mentioned too. This bug sounds frustrating.
In the future, you can use this template to provide us with information for your bug report. I filled it in for you:
AMD Ryzen 7 5800X 8-Core Processor 3.80 GHz
RTX 2070 8GB
32GB DDR4
Hard Drive Unknown (and, if external, how the drive is connected: USB 3, Thunderbolt, etc.).
Can you provide the .mogrt so that engineering can inspect the file? You can upload it to Creative Cloud, Dropbox, or Google Drive.
Thanks,
Kevin
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Thank you! I will do that from now on, appreciate your patience. 🙂
Here's a link to the file: https://drive.google.com/file/d/1Yive501eXhDLJtkR3aN6DSuBV3-c6HRN/view?usp=share_link
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The mogrt is not at the Google drive link shared above. It says:
Sorry, the file you have requested does not exist.
Make sure that you have the correct URL and the file exists.