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simonb56971363
Participant
August 13, 2019
質問

Premiere Pro 2019 takes forever to respond to commands

  • August 13, 2019
  • 返信数 3.
  • 1093 ビュー

Hi,

I haven't used premiere pro for a few months, but in the last couple of weeks I've started using it again and it's basically unusable. Every time I click on anything it takes 15 seconds to respond (at best) and at worst freezes up and displays "not responding". It happens from literally the moment I open the program - browsing to where I want to save a new project takes forever.

I'm having no issues with the other CC products, After Effects is working fine, so I don't think the issue is my PC.

Anyone else having issues like this?

Thanks.

    このトピックへの返信は締め切られました。

    返信数 3

    LAPhotoWorld
    LAPhotoWorld
    Participant
    January 12, 2023

    I am having the same issu. Every command takes atleast 30 seconds to respond. I am only running a 1080p video and in the middle of an edit. It has completely disabled my work. I want to sue Premier for not providing any fix for this. ahahhh!!! 

    C
    Caro2019
    Participant
    August 21, 2019

    Hi I'm experiencing the same problem. My specs are:

    MacBook Pro- (Retina, 15-inch, Mid 2015)

    Memory- 16GB

    Graphics - AMD Radeon R9 M370X 2048 MB

    Intel Iris Pro 1536 MB

    Processor- 2.5 GHz Intel Core i7

    Obviously a fairly old computer, do I need to upgrade?

    Frustratingly updated my system to Mojave yesterday and updated to latest premiere and it ran smoothly for a day only, which does make me think this computer can handle it. This morning it has reverted to tedious freezes every time I try to do something. I'm in the middle of an edit :-(

    Have also cleared cache and reset premiere as suggested and makes no difference.

    Any suggestions AdobeSupport for a fix much appreciated.

    S
    simonb56971363作成者
    Participant
    August 21, 2019

    Hi,

    I'm on a PC, my specs are:

    Windows 10

    Processor- 3.1 GHz Intel Core i7-7920HQ

    Memory- 64GB

    Graphics - NVIDIA Quadro P4000 8192 MB

    So, I don't think the problem is a lack of processing power or memory. It's incredibly frustrating, I've noticed Media Encoder is running pretty slow as well - render times are fine, but getting to the point of starting the render is tedious.

    Vishu_Aggarwal
    Vishu_Aggarwal
    Participating Frequently
    August 13, 2019

    Sometimes preferences can cause various issues, try resting the preferences as follow -

    • Press Alt (Windows) or Option (Mac OS) while launching Premiere Pro. You can release the Alt key or Option key when the splash screen appears.

    if it does not resolve the issue then check for updates.

    Vishu AggarwalAdobe Certified Instructor, Professional and Expert
      S
      simonb56971363作成者
      Participant
      August 20, 2019

      Unfortunately neither worked for me. I reset preferences and am still having the same problems. I updated a day or two ago and that also hasn't fixed the issue. The program frequently crashes as well.

      I've switched to using CC 2018 for the time being, it's running far from perfect, but much better than 2019.

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