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WSC21881869yc76
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October 30, 2024
質問

Premiere Pro 25.0 Crashing on MXF File Import

  • October 30, 2024
  • 返信数 3.
  • 470 ビュー

Hey everyone,

After updating Premiere Pro to version 25.0, I encountered a recurring issue: every time I import an MXF file, Premiere Pro crashes completely.

I attempted to downgrade to version 24.6, but the issue persisted. However, when I downgraded further to version 24.3, everything worked as expected.

Is there a reason I can’t use the newer versions without experiencing this crash?

System Details:

  • macOS Sonoma 14.6.1
  • Apple M1 Pro chip

Any insights or fixes would be greatly appreciated. Thanks!

    このトピックへの返信は締め切られました。

    返信数 3

    R
    Community Manager
    Rach McIntireCommunity Manager
    Community Manager
    November 11, 2024

    Hi  @WSC21881869yc76 ,

    Thanks for submitting your bug report. We need a few more details to try to help with the issue. Please see; How do I write a bug report?

    Sorry for the frustration and thanks for reaching out.

    Best,
    Rach

    R Neil Haugen
    R Neil Haugen
    Legend
    October 31, 2024

    mxf is a "wrapper", it can hold all sorts of files by different devices. We need to know precisely what created those files, and what the codec details are housed inside that mxf.

    Everyone's mileage always varies ...
      R
      Community Manager
      Rach McIntireCommunity Manager
      Community Manager
      October 30, 2024

      Hi @WSC21881869yc76 

      Welcome to the Premiere Pro forums! We are glad to see you here. We need a few more details to try to help with the issue. Please see, How do I write a bug report?

      Thanks for submitting your bug report. I hope we can help you soon. Sorry for the frustration! 

      Thanks,
      Rach

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