Premiere Pro CC 2019 workspace not saving properly

Engaged ,
Nov 15, 2018 Nov 15, 2018

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I'm having an issue with workspaces after updating to CC2019.  First, I noticed that all of my custom workspaces from Premiere Pro 2018 were missing (and I foolishly hadn't synced them to the cloud in many months).  Problem solved by copying them from documents>adobe>premiere pro>12.0>profile>layouts to the same folder for 13.0.

However, when I start a new project and select my custom editing workspace, there's one window that won't start up in the right location.  I have to manually drag the project window to my preferred location at the start of every project.  I've tried saving the custom workspace many times (save changes to this workspace, and save as new workspace), synced with my cloud account, but I can't get a project to start up with an accurate positioning of my custom workspace. 

After I manually move the project window, save workspace and close project, it will then open again with the correct configuration; however, when I then create a new project the very same window will be out of place.

Any ideas?

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New Here ,
Jul 04, 2020 Jul 04, 2020

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The project panel jump back to the top position everytime I restart the program. 

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Contributor ,
Sep 02, 2020 Sep 02, 2020

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Contributor ,
Oct 14, 2020 Oct 14, 2020

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Brand new Mac Pro. Fresh Adobe install. Same old non-working Workspaces. Grrrrrrrrr.

 

 

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Community Beginner ,
Oct 14, 2020 Oct 14, 2020

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Wow still absolutely no help or word from adobe! So glad im paying hundreds a year for this subscription!! 

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Adobe Community Professional ,
Oct 14, 2020 Oct 14, 2020

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This site is primarily user-to-user peer support. With supervision by Product Support staff like @Kevin-Monahan .

 

At times a couple builds back I had this, but thankfully a different build ended it for me. Posting over on their UserVoice system so the details of your system and build gets to the engineers would be useful. That's how they get a lot of their user data for troubles.

 

Neil

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Contributor ,
Oct 14, 2020 Oct 14, 2020

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Thanks Neil. I personally reported this bug more than 2 years ago so Adobe is well aware of it!

 

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Adobe Community Professional ,
Oct 14, 2020 Oct 14, 2020

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As noted, it's been fixed for most users, including myself. The data then needed is who it's not fixed for. A 2-year old filing is useless for that, as there's no way they can know if it was fixed for X user particularly.

 

So ... yes, filing that you're still having it is necessary to get them usable data.

 

Neil

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Community Beginner ,
Oct 14, 2020 Oct 14, 2020

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If that's the case... then they should know it's still happening for me
with the latest version of Premiere (relative to this comment's post date).

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Adobe Community Professional ,
Oct 14, 2020 Oct 14, 2020

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If you haven't filed a post on still having it, why would they know? Out of curiosity.

 

Neil

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Community Beginner ,
Nov 14, 2020 Nov 14, 2020

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Just wanted to confirm I am also still having this issue in Nov 2020. It's been occurring for the past year on two previous versions of premiere. I'm currently on the latest version on 2015 MacBook Pro running high Sierra. At least 4 other editors I spoke to have the same problem but none could be bothered to report it or post here etc. (all using Mac's if that helps).

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Community Beginner ,
Nov 17, 2020 Nov 17, 2020

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still a problem in 2020 babyyyyyyy

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Community Beginner ,
Nov 17, 2020 Nov 17, 2020

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still an issue in 2020!!!

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New Here ,
Dec 22, 2020 Dec 22, 2020

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Hey mate,

 

I've had the same problem but solved in a Windows'98 style. #backtotheoldies

I've deleted all projects I've done (previously save them as backup, plzz), deleted all information about Workspaces and rebooted the mac. After it I've been able to open the Adobe Premiere PRO as new with the classic workspaces. Then I built a new custom workspace and hit save ONLY one time in the end.

Already quited the app and rebooted it and it's workin' fine. 

 

Hope this helps you!

 

cheers & merry christmas!

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New Here ,
Jan 10, 2021 Jan 10, 2021

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Following due to same issue. 

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Adobe Community Professional ,
Jan 10, 2021 Jan 10, 2021

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Make sure that "import workspaces from projects" is unchecked.

 

Try removing a custom workspace, then creating a new one to replace it. Save that workspace.

 

Neil

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New Here ,
Jan 12, 2021 Jan 12, 2021

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Regretably, that does not work. 

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Explorer ,
Jan 12, 2021 Jan 12, 2021

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We're tired of trying things. Why doesn't Adobe just try to fix it?! There are enough people having this problem that it's clearly not an isolated issue.

 

I'm glad yours is working, Neil, but this ongoing problem for a lot of paying users that needs a FIX, not workarounds.

There's my rant for the day. Back to work. Have a nice day...

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Adobe Community Professional ,
Jan 12, 2021 Jan 12, 2021

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The number of users having this as a proportion of the user-base seems fairly small, which is good overall but naturally sucks egg dung for anyone with the problem. And yea, I've been there with other issues. Got one myself that is probably not affecting you but ticks me off. Again, small subset of users. Which for that issue definitely includes me.

 

And yes, I routinely complain and urge others affected to do so. So feel free to continue to make waves here and especially on their UserVoice system, where all posts go directly to the engineer as at least one reads every post and logs it into their system. And also, all U-V posts are collated and sent to the upper managers (above the program heads) ... the people that decide budgets in reality.

 

I'd add that it is more difficult to figure out what the hay is causing the issue, when it's hard to replicate for the developers. Especially when The Fix that worked for the vast majority of users, isn't.

 

Neil

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Explorer ,
Jan 12, 2021 Jan 12, 2021

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It's been 2 1/2 years since I submitted a bug report on this. Adobe has not reached out to me for more info, nor have they shown ANY signs that they are working on this. And this issue has been on the UserVoice system for more than 2 years.  

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Adobe Community Professional ,
Jan 12, 2021 Jan 12, 2021

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They don't tend to email individual users ... it's got such a massive user-base, I actually understand that. If EVERY person working on the app was tasked with communication with users with problems, they wouldn't get to everyone and nothing would get done on the app.

 

And while it isn't fixed on your machine, for the vast majority of users that had this, it was fixed by changes they made. Including on my machine. So, frustrating and sadly you and I have the joy of being in small groups where our issue isn't top of the hit parade.

 

Which is not to say it won't get fixed. Some small-base troubles are still fixed on a regular basis. I wish it were otherwise.

 

I do know that since they fixed this for most users, a couple people that still had the problem linger were able to get rid of it by wiping their OS drive with a complete reformat/reinstall of the drive. Then reloaded the Adobe apps first ... and things worked.

 

Painful process, but ... for a few, it worked.

 

Neil

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Explorer ,
Jan 12, 2021 Jan 12, 2021

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If it's only a few users, they should reach out to them. They've had plenty of time. They manage to create new software and new features, so why can't they fix the problems they have?

 

I started with a brand new Mac Pro in October. New Adobe install. Didn't import any Preferences or settings. Started as clean as possible..and yet the problem still exists! Painful process is right.

 

Neil, you should work for Adobe...you seem more concerned with helping their customers than they do!

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Adobe Community Professional ,
Jan 12, 2021 Jan 12, 2021

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Hey, it's been a process. When I started with Premiere Pro several years back, and ran into typical noob issues, there were several people on this forum that gave massive assistance. Jim Simons, shooternz (Craig), Ann Bens, Harm Millard among others.

 

Jim's over at the BlackMagic forums now. I communicate with him occasionally over there as yes, as a contributing author at MixingLight.com, which is a pro colorist's teaching website, I do spend a lot of time with those who "live" in Resolve. And use it some myself.

 

Craig has retired, and is doing some pro stills after years of pro video.

 

Harm has passed, and Ann is still here thankfully. Her knowledge of the app dwarfs mine.

 

Jim and Craig were um ... curmudgeons, basically. Short, pithy answers. No concern for emotions. Not a single extra word. Both totally concerned with what gets the work out now, and really not that concerned with "what should be". Very practical guys.

 

And within my long professional experience, I've gone from using mentors heavily to being one. Then shifting the imaging process from stills to video, going back to being mentored again, and then ... mentoring.

 

Kind of "old home week redux" ... lol.

 

Yea, you and I and even the program heads wish they communicated with a few more individual users. But they have budgets & directives. Such is Life in a massive corporation.

 

Neil

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New Here ,
Feb 13, 2021 Feb 13, 2021

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I tried to edit my workspace and save it without undocking the media browser. and it works. everytime i tried to eliminate the media browser its gonna ruin my workspace all over again, but actually it was only the project panel that moved into somewhere that i didnt place it to before. I tried many times and my conclusion, the variable is on the media browser panel. worth the try.

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Explorer ,
Mar 22, 2021 Mar 22, 2021

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I'm not sure I follow your suggestion but I don't use the Media Browser window, it's always closed.

I am now on Premiere Pro v14.9.0 (Build 52) and the workspaces work as well as they did nearly 3 years ago when I reported the bug to Adobe.  I just don't understand why this issue continues for this long...

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Community Beginner ,
Aug 23, 2021 Aug 23, 2021

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I got so sick of all the issues with Premiere Pro that I tried Davinci Resolve instead... I loved it so much I bought the Studio version. Goodbye Premiere Pro, one less Adobe product for me to pay for.

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