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M
Michael Garretson
Participant
July 22, 2021
Answered

Unable to create captions Premiere Pro 15.4.0 (Build 47)

  • July 22, 2021
  • 4 replies
  • 2833 views

The transcription process works great.  As soon as I click the "Create Captions" button, I get the screen below, and it never changes.  I can cancel it an go back to the transcription, but can not get any further.  Any assistance would be appreciated.

 

    This topic has been closed for replies.
    Correct answer Greyce

    Contact support over chat and see if they can help you out.


    I'm happy to report that the auto captioning issue i was experiencing has been resolved with Premiere Pro's last version 22. Thank-you.

    4 replies

    nicwbta
    nicwbta
    Participating Frequently
    October 1, 2021

    I'm having the same issue, with the latest version of Premiere Pro which I downloaded earlier today.

     

    I've reset my preferences, and signed in and out again as suggested here, but nothing doing.

     

    Working for a hearing related charity, I was hoping that this would be a gamechanger, and it will be when it works - but how do I get it to work?!

      NathanWoo
      NathanWoo
      Participant
      December 2, 2021

      Still experiencing the issue in latest version. Transciption works but when selecting 'create captions' it creates the track but no actual captions.

        G
        Greyce
        Inspiring
        December 2, 2021

        Yes, it's very disappointing this amazing feature still does not work for us.

        C
        curtisf25278368
        Participant
        September 11, 2021

        Same problem here. I just added a comment to upvote the bug report as well.

         

        caroline_edits
        Community Manager
        caroline_editsCommunity Manager
        Community Manager
        September 17, 2021

        Hey Curtis – could you try signing in and out of your Creative Cloud desktop app? Maybe temporarily disable any firewall that might be blocking Premiere from connecting to the Creative Cloud? Sorry for this frustration, we'll look into it. 

         

        Caroline

        G
        Greyce
        Inspiring
        December 2, 2021

        I have tried your suggestion of signing in and out of Creative Cloud but still can't get the captioning to work. I work for a government dept so turning off a firewall is not an option.  At the moment, my work around is using You-tube to create my captions. It would be a really awesome Christmas gift from Adobe, if the auto captioning issue got fixed in PPro. 

         

        G
        Greyce
        Inspiring
        August 5, 2021

        I'm experiencing exacty the same problem.  I tried all the recommended fixes in this string and still not able to generate the captions. I am working on Windows 10. Not sure if the operating system could be the issue? Hope this gets resolved soon.

        Ann Bens
        Community Expert
        Ann BensCommunity Expert
        Community Expert
        July 22, 2021

        FAQ: How to reset (trash) preferences.

        M
        Michael GarretsonAuthor
        Participant
        July 22, 2021

        Unfortunately this has been tried, to no avail.

        Thank you for the reply.

        Stan Jones
        Community Expert
        Stan JonesCommunity Expert
        Community Expert
        July 22, 2021

        Very odd. There was a bug like this that appeared and was fixed in the Beta. It is NOT that bug: it is working for me, and in that bug, the Cancel button did not work.

         

        I would next reset your Captions workspace. I assume that is the one you are in. I had a problem that staff could not recreate; it was fixed by either preferences reset or the workspace reset.

         

        Stan

         

         

         

         

         

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