Images in header/footer of PDF output no longer show since 2019.0.11

Maybe even better: if things don't appear in an output because of a timeout, generate an error and say which number to increase. Things shouldn't just appear or disappear randomly without explanation. 

There's always a setting when it still won't work for someone (slow computer, slow network), and getting the feedback of why and how to solve it is IMO more important than getting it to work for everybody.

I'll pass back the comments. 

Well, given that with me it didn't work at 200, from local disk and with a relatively recent laptop, I would suggest making the default 500 or 1000, because this will probably affect more people than just me.

And when you try to create a master page and you just don't see appearing what you've put in, looking at some obscure timeout isn't the first thing you think of 🙂

To clarify Vivek's answer and based on a behind the scenes conversation, 1500 is only the default for a specific project that he was looking at. The default is 200 and you only need to increase it to whatever works.

That said, I doubt anyone would notice much difference between the two.

That solved it, thanks!

It didn't have to do with the network, however, because I've got everything locally on my SSD disk. But for some reason the timeout was set to 200 instead of 1500, and that apparently was sometimes too small for the variables to compute and all the time too small for the images to load.

With 1500 it works perfectly from my local disk. The text as well as the images are present on every page.

Adobe had me scared for a while though. You can understand how I kind of panicked when something that took quite some time of trial and error to perfect (the CSS sizing of the logo and other images worked a bit erratic and the docs didn't describe where the header and foorter distances originate) was bound for another round of trialling and erroring 🙂 This will be the first document that is completely transferred to RH and will be published from RH from now on, so you can imagine that I need this to go smoothly to keep management support for the choice of RH as our main authoring tool.

But anyway, it works now, so thank you thank you thank you!

This is a user to user forum although some staff will step in occasionally. If you want Adobe support you need to telephone them or mail techcomm@adobe.com.

Meantime your post has followed another on the subject. https://community.adobe.com/t5/robohelp/master-page-for-pdf-no-longer-takes-effect-for-existing-projects-since-update-11-rh-2019-new-ui/td-p/10924445?page=1

I will contact Adobe to see if they have had more reports.

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