The format, resolution of your media and details of your project including filters used, etc will all be important factors. I'm assuming your 980 is 4 GB which is the minimum recommendation for GPUs in Premiere. A bit on the light side if you're working with 4k, or using a lot of filters. Do you remember what driver versions you are using or have tried? You will need CUDA 9.2 or newer in 2019. ... View more

Agreed, 12.1.2 should have no issue opening 12.1.1 projects. A dot release such as 12.1.1 > 12.1.2 would typically only have a few very safe and important bug fixes. VERY different when compared to a major releaser with many changes such as 12.1.2 to 13.0. I'd actually recommend using the 12.1.2 or even the 11.1.4 releases as they're safe and minimal bug fixes that have already been proven. ... View more

Pr 2019 requires Cuda 9.2 or newer.  Have you checked to see if a newer Nvidia driver is available for your video card? ... View more

This requires a bit more info, investigation and isolation in order to understand what's going on here. As MPEG-2 DVD is SD and interlaced, it would be worth verifying Sequence settings and the details of the source clips involved. Do you have some clips that have different frame rates or field issues? Where does the source media come from? Can you provide more information related to the portions of the export that are jittery or jumpy? ... View more

May be something specific to the mogrt.  First thing I'd do is use File>Open in AE (not File Import) to open the mogrt directly. After opening, I'd re-export the mogrt (using the essential graphics panel) Let us know how that goes. ... View more

Thanks for the helpful post. We are making progress on this issue internally and are working to resolve this issue with a future update soon. I am unable to promise particular dates but I will provide more info as it comes available. Wes ... View more

Hi Joel, Web drivers can be a bit trickier to sort out as they are constantly evolving. I would think that finding newer versions would be the best way to proceed here. I checked online and see that there have been some recent updates for Sierra (10.12.6) NVIDIA DRIVERS Quadro & GeForce macOS Driver Release 378.05.05.25f13 That's the first thing I'd try. Wes ... View more

You should see an option to remove prefs when uninstalling Premiere Pro. I would try a re-install first. Here are a couple links for manually deleting prefs and media cache. https://forums.adobe.com/thread/2126506 https://forums.adobe.com/thread/2152942 ... View more

Can you provide detailed information about the source files for the graphics? How were they created? Size, etc? I'm assuming there is no issue if you use the text tool to create titles? ... View more

Hi Joel, Sorry about the frustrating experience. Do you have an existing thread that covers the details? Happy to help make sure you get everything sorted out. Wes ... View more

I would recommend uninstalling and reinstalling Premiere Pro. I would click remove prefs when uninstalling as well. This has resolved the issue for other users I have recently helped. Wes ... View more

Hello all, Adobe has been working on this issue internally. I am unable to promise a specific date for a fix but I can assure you that this is high on our radar and we are working to get a fix into your hands asap. I will update this thread as more info comes available. Wes ... View more

As mentioned, Dust and Scratches is not a GPU accelerated effect and it's one of the slower filters. For this type of workflow, I'd recommend addressing the dust spec as a first step and then re-exporting to a high quality intermediate before proceeding. Currently, when you apply Dust and Scratches, this is kicking your out of a GPU accelerated workflow and compounding your render times. ... View more

As mentioned, we do need more info here including the hardware configuration (laptop?) etc. If you look in: File>Project Settings>General Do you have GPU acceleration options enabled? Would be good to verify that your GPU drivers are updated. ... View more

If you're working on a laptop with a second Intel GPU, make sure your Intel drivers are updated correctly as well. What version of Nvidia drivers are you working with? Are your GPU acceleration options grayed out? ... View more

Frank, do you happen to have a bunch of hard drives connected? Are you connected to network drives? ... View more

Hello - I believe that is a hidden folder - but it sounds like your issue could be different. If you dismiss the home screen are you good to go? That is a strange issue. I don't think I've seen that before.  I'd try a quick reinstall of Pr as it should only take a few minutes. if that doesn't help - please let me know - feel free to send me a PM if you'd like. Wes ... View more

Please clear your in and points and see if that resolves your issues. Sounds like you have at least an inpoint set and Pr is using it (as it's designed to) ... View more

DrFoxly, Have you tried clearing your prefs? That's the first thing I would try. Wes ... View more

Are you getting a crash report dialog when this happens? There is a text link the crash dialog that gives you access to the full report. If you can gather this info it can be very helpful. Also, have you contacted support for some help troubleshooting? You can open a case with them via call or chat at this link: https://helpx.adobe.com/contact.html ... View more

A few questions. Are there quality issues with the output? in my experience, complex source content will use more bits. What is the total duration of the export and file size using the preset above? Also notice that your source is 29.97 and your output is 24p.  Is this important in your workflow? In the past was this variable different? ... View more

Minor updates on this thread. Re: Portait mode JPEGs. We have reproduced this issue in house and are addressing it. Current workaround is to re-export these images to a PNG or JPEG file before importing into Premiere. More info coming soon on this issue. Re: Other projects with high memory usage. I have received recently received  three projects from users. One project was referencing a bad file. Still investigating but this appears to be an issue with a malformed DJI file. The other two projects are being investigated internally and I will be following up. Often times, threads can get a bit unwieldy as more than one issue can be reported with different variables, etc. If there are still users having issues or you have a time sensitive issue feel free to contact support as threads aren't the most effective tool for troubleshooting. You can also send me a PM if you have a project to share or have other questions.     I'll continue to keep this thread posted as more info becomes available. Thanks to all who have been helping and providing useful information. Wes ... View more

Hi Steven, We are continuing to devote more resources to performance and stability improvements across many different areas. Sorry you're having issues here. If you'd like to work together to figure some of this out - let me know. Often times, a few details can make all the difference. Breaking down a project to isolate the source of slowdown or issues is productive. Sometimes when a user can share a small project that is very helpful as well. Re: this thread Often times, threads can result in reports of various issues and they can get conflated. They may sound the same in some cases but the devil is in the details. It can be better to open a new thread that is focused on a specific issue with full details. it's can be challenging to troubleshoot issues over a thread, so I would remind all that we have support available to assist with troubleshooting.  You can open a case with them via call or chat at this link: https://helpx.adobe.com/contact.html ... View more

Hey Rob and Teun, Sorry for the troubles here. I am around to help and I am investigating. Have either of you tried creating a new project and then importing the old problematic one using Media Browser? If this work around helps, it should at least help you get work done until this is resolved. Wes ... View more

Thanks for the update on this. ... View more

Have you worked with our support department on this? It definitely seems that some troubleshooting would help get you back on track. More info is needed in order to resolve this. Another thing that may help: When the Adobe crash report dialog pops up, there is a hot link that contains the related crash info on Windows. If you can copy and paste that and add this to the thread that could help provide useful info. ... View more