Sorry to hear about this It appears your issue is more of a troubleshooting problem which could be solved more easily by our support team. (We need more info) You can open a case with them via call or chat at this link: https://helpx.adobe.com/contact.html ... View more

If this is meant for web delivery, progressive (no fields) would be preferred and may resolve the issues above. Couple questions: Are you working in a progressive Sequence? Have you tried to export to built in preset such as High Quality H264? Wes ... View more

A few questions: What kind of images? How big are they? Did the resolution or file format change? What GPU are you using and what is the resolution of your Sequence? Are you using 13.0.2? ... View more

This is an elusive issue that we've been trying to nail down. Machine, hard drive and network config are likely factors. We have been in communication with Microsoft on this but reproducing in-house has been challenging. If anyone has time to step through this issue with engineering, I can look into setting this up. ... View more

Hello, How large is your project? Switching your GPU renderer to software rendering may be a useful short term workaround. ... View more

A few questions: Are you able to render your Sequence completely? How large is this project? What type of media are you working with? How many effects are added?  Any 3rd party effects? ... View more

The first thing I would try would be to hold option and shift right as you launch Premiere to clear your preferences. ... View more

This looks like you may be encoding fields in your export? If you could share the exact settings you use for your export that should be helpful.  ... View more

Hi Mark, What FB group are you referring to? I'd like to make sure that I'm a part of that and would like to join. Re: Premiere Sorry to hear you're having challenges. I'd like to help you get this sorted. I work with many users on very large projects.  There are many variables but there are always things that can be done. Sometimes it's a bug, sometimes it's hardware or driver related - other times workflow changes or even a workaround can make all the difference.  Happy to lend a hand here. I'll shoot you a PM. Wes ... View more

Hi CPG (and others) Feel free to shoot me a PM if you would like to share full details and potentially a project. I have been able to gather some useful projects and will continue investigating.   best,Wes ... View more

Vidnoob, Have you tried reimporting Sequences into a new blank project using Media Browser? This has worked for some and may provide useful info.   Lmk if you’d like some help Wes ... View more

Did you do a system search for .prproj? Check your documents folder? What events occurred before the project couldn’t be located? ... View more

It sounds like what could have happened is that a particular type of media ended up "breaking" the indexing / search.   How many assets are you talking about here? If it's not too many, importing in chunks, saving and reopening at each stage would be an effective way to isolate / test. There have been specific issues with certain types of JPEGs and we are investigating that. I haven't isolated other media types but would love to get cases to reproduce if there are others. Wes ... View more

Hi Orf, Sorry that you're having issues. Happy to lend a hand. Can you elaborate on what your issue is?  Is it specifically choppy playback? Did this happen immediately after updating to 2019? If so, were you working on an existing project? If this is the case, I would recommend manually deleting your media cache folders. Wes ... View more

Thank you.  I'll send you a PM to coordinate details. ... View more

I will send a PM - Thank you. ... View more

Hi Rob,   Happy to take a look.  I'll shoot you a PM. Are you experiencing memory issues?  (we can follow up offline as well) Also - as an FYI we are currently investigating of memory issues with JPEG images.  This is underway and I will post updates as they are made available. Wes ... View more

I will send you a PM.   I work on the Pr engineering team and will be happy to investigate thoroughly. I can send you a drive if you like. I will do the same for a couple more folks if there is interest. Wes ... View more

Hello, Sorry for any inconvenience here. We are investigating this issue internally. I have seen at least one case where particular media can cause problems (Jpegs) So media type may be a factor.   There is still more investigation to do and I am happy to lend a hand here. Does anyone have time to break down a project to isolate the cause or p possibly a small shareable project with media that reproduces this problem? Wes ... View more

Hello, What version of the Intel GPU driver are you using?   I would recommend updating to the latest version as there have been some issues with older versions of this driver.  Maybe a good place to start and we can go from there. ... View more

Hello, We are investigating this issue internally and I have seen at least one case where particular media can cause problems (Jpegs) There is still more investigation to do and I am happy to lend a hand here. Does anyone have time to break down a project to isolate the cause or p possibly a small shareable project with media that reproduces this problem? Wes ... View more

Chris, do you happen to have any 2018 projects that are faster?  Any chance you can share a simple example with me? If I can clearly reproduce an exact case where we are slower we may learn something interesting (maybe there's a specific reason / feature / function)  If it's a broader slowdown, having an actual project always helps and when I can reproduce an issue I can get engineering working on it.    Also, FYI - we have addressed some bugs in this area with our latest released patch and have resolved issues - some related to Mojave.  Your issue May be different. Sounds like you are still experiencing an issue - happy to lend a hand. Wes ... View more

Can you share that project file with me? ... View more

Hi Atelier, Your issue occurs without media - which sounds a bit different than some of these reports. Thanks for providing the project file.  We can reproduce that issue in house and we are investigating. Glad to hear that you found a workaround and thank you very much for sharing your information. I have seen reports of some memory spikes related to font syncing and we are investigating that issue internally. We do have support available for anyone experiencing issues in this regard. We're happy to help.  Happy to monitor this thread and chime in as we continue to break down and isolate any potential causes and will continue to work to help find resolution. Wes ... View more

Minor update. I've been working with users on this thread.  Thanks for the help. Disabling hardware decoding in Prefs>Media is a current workaround for Intermittent shifts in black levels. This issue appears to be related to a specific chipset / hardware config (iMac Pro) and disabling the pref in AME and Pr Pro has worked well.  It shouldn't have a significant impact on performance and we are working on this issue internally. Wes ... View more

Is anyone able to share a project - preferably a smaller test project with media? Otherwise, breaking the projects down into smaller test projects for the sake of isolating the core issue is an effective way to learn more.   Happy to lend a hand, Wes ... View more

Would you be willing to send me those files? I’d be happy to try to reproduce the issue on my end. If this is something you’d be interested in, please send me a PM ... View more

Hello, I worked with bryant56310067 last year on this and we made progress.  I've pinged him again to get another newer update. @jaredu9964380, I'll shoot you a PM. Wes ... View more

Hello, Thanks for posting and providing info.  Sorry for the delay.   I've been out of the office over the holidays. Various formats offer differing performance characteristics.  If we zero in on a specific example, such as 4k drone footage, there are additional factors that impact performance such as CPU and GPU capabilities.  This can vary by machine, chipset and OS (Platform).   This particular footage type presents more of a challenge for a wide range of software. In order to resolve these issues, specific details are needed and I'm happy to help here. If the issue is specifically that drone footage drops frames during playback, these results will vary depending on hardware. It's a harder format to decode and we have been working on releasing improvements and new features such as hardware accelerated decoding. We will continue to engineer continued performance increases for decode heavy formats. Wes ... View more

Hi Neil, Thanks. I'm working with David on the ProRes image. We are investigating this and looking into options. FYI - I will be out on PTO in the coming weeks but I'll try to pop in from time to time.   Wes ... View more