Hello Denise,   I hope you are doing well. I am sorry for the delayed response.    What you can do is, enable the option for Document Cloud from the Files application and then copy the files from your storage to the Document Cloud folder and they will sync up automatically.   Hope this helps.   Thanks, Souvik. ... View more

Hello,   I hope you are doing well. I understand that you want to convert a photo into a PDF file.   Please let me know if you are getting any errors when trying to do so.   Also, you can use the Adobe Scan application to convert it easily.   You can visit the link to learn more: Adobe Scan FAQ   Thanks, Souvik. ... View more

No my scan documents not in there ... View more

Hello Luis,   I hope you are doing well. I am sorry for the experience you had with Acrobat Reader Mobile.    With the latest version, do you still experience the issue?   If yes, please share the error message or code that you receive so that we can check ( a screenshot or screen recording will be preferable).   Thanks, Souvik. ... View more

Hello Pavlos,   I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.   Are you still experiencing the issue, and is it with a particular file or with all the files?   Please make sure the application is up to date.   Thanks, Souvik. ... View more

Please share the details asked over a private message so that I can check internally with the team as to what went wrong.   To send a private message, please click on my profile name-> on the next page that shows up, click on the blue button that reads "send a message"   ... View more

I understand, but this is how Android devices work. PDFs not opening directly is not an issue with Adobe but a feature limitation from Google Chrome. ... View more

@Bartosz1987    Thank you for letting me know that it worked for you! ... View more

Hello DTR,   I hope you are doing well. I am sorry for the experience with Acrobat Reader Mobile.   It could be that the file's properties had changed while you were changing the document.    You might want to open the same file on the desktop version once to check the file's properties and remove password protection so that you can continue with the editing. To know more about how to unlock a PDF, go to How to remove a PDF password in 3 easy steps | Adobe Acrobat DC   Hope this helps.   Thanks, Souvik. ... View more

Hello Michael,   I hope you are doing well. I am sorry for the experience you had with using your subscription features.   Please try the below steps and check if it works: 1. Log out from Acrobat Reader Mobile; 2. Restart the device; 3. Log in back to the application with the same credentials.   Let me know if it helps.   Thanks, Souvik. ... View more

Hello Jorge,   I hope you are doing well. I am sorry for your experience with Adobe Reader Mobile.   The freeze issue that you mentioned is it with a particular file? If not, would you mind sharing a few details with us: 1. The application version number of Acrobat Reader Mobile; 2. The Android version your device is running on; 3. A screen recording of the entire event so that we can understand better; 4. A sample file for us to try and reproduce the same on our end.   Also, please check if the application is running on the latest version.   Thanks, Souvik. ... View more

Hello Cynthia,   I hope you are doing well.    As per the above description, I understand that you have to switch your account's e-mail address.    To assist you better, you may change the e-mail address from the online profile page or by contacting our chat support. To check the profile page: Adobe Account.   If you cannot change the e-mail from there, you might contact our support channels to assist you further. Link: Contact Customer Care (adobe.com)   The files will still be there with the e-mail address changed.   I hope this answers your question.   Thanks, Souvik. ... View more

Hello,   I hope you are doing well. I am sorry for your experience with the subscription features.   Can you try logging in to the document portal and check if the tools work there for you? Link for document cloud: https://acrobat.adobe.com/   If yes, please try the below steps: 1. Log out of Adobe Reader Mobile; 2. Restart the device; 3. Log back in with the same e-mail through which you did on the online portal.   Let me know if it helps.   Thanks, Souvik. ... View more

Hello Tawsha,   I hope you are doing well. I am sorry for your experience with Adobe Scan.   Is it happening randomly or all the time? Also, please check if the application is up to date.   Please share a screen recording of the event so that we can check further.   Looking forward to hearing from you.   Thanks, Souvik. ... View more

Hello Harjit,   I hope you are doing well. I am sorry for your experience with Subscription issues.   Please log in to: https://acrobat.adobe.com/ and check if the tools are usable. If yes, please log out of Adobe Scan, restart the device, then log in with the same account and check.    IF that does not work, you may try to restore the subscription on your account. Click the link below depending upon the device you are using. For Android: Manage Subscriptions — Adobe Scan for Android For iOS: Manage Subscriptions — Adobe Scan for iOS   I hope this helps.   Thanks, Souvik. ... View more

Hello Brian,   Adding to @Bernd Alheit, you can refer to the below links as per the device you are using: For Android: Manage Scans — Adobe Scan for Android For iOS: Manage Scans — Adobe Scan for iOS   Thanks, Souvik ... View more

Hello Singa,   I hope you are doing well. I am sorry for your experience with Adobe Scan showing offline.   Would you mind sharing the screenshot or screen recording of the entire event so that we can check?   Also please make sure the application is up to date as per the latest version.   Thanks, Souvik. ... View more

Hello Deborah,   Can you log out of Adobe Scan and then log back in. Once done, try uploading a file and then check if the file shows up on your device and document cloud or not?   If not, please share the below details for us to check on it further: 1. The application version number for Adobe Scan; 2. The operating system you are using [Android / iOS ] and its version.   Thanks, Souvik. ... View more

Hello Ali,   I hope you are doing well. I am sorry for the delayed response.    The list of contents can be found in the drop-down menu by clicking on the three dots on the document's top right.   Hope this helps.   Thanks, Souvik. ... View more

Hello,   I hope you are doing good. I am sorry for the delayed response.   Could you let me know the drive or the system library you refer to when trying to sort out the folders and files?   Please refer to the link to learn more: Manage and work with your files stored in Adobe Document Cloud   Let me know if it helps.   Thanks, Souvik. ... View more

Hi Nick,   Sorry for the delayed response. So, there are settings within the system through which you can change the settings for the paper print.   You can refer to the above picture to get the location for the settings and set A4 as the default there for the printer you use.   Hope this helps.   Thanks, Souvik. ... View more

Hello,   I hope you are doing well. I am sorry for the delayed response.    Are you getting any error messages when trying to share the files using Outlook? It would be great if you could share a screenshot of the error.    You might want to try re-deploying the application and updating Outlook and Acrobat Reader Mobile applications to the latest version to check if it works.   Thanks, Souvik.     ... View more

Hello Eva,   I hope you are doing well. I am sorry for the delayed response.   I understand that you are unable to save a file.   The error that you have written above shows an issue with the permission settings of the phone storage.    You might want to change the file access settings of your device and then try once.   Thanks, Souvik. ... View more

Hello Sandy,   I hope you are doing well. I am sorry for the delayed response.   I am sorry for the experience you had with using the subscription features.   Please try the below steps once: 1. Please log out of Acrobat Reader Mobile; 2. Restart the device; 3. Log in back on the application.   Once done, please check if you can use the features or not.   Thanks, Souvik. ... View more

Hello,   I hope you are doing well. I am sorry for your experience with Adobe Scan.   So that we could assist you better, we would need a few more information: 1. The version of Adobe Scan you are using. [ To check the version, open Adobe Scan-> click the home icon on the top left-> click on your profile icon-> click on About Adobe Scan] 2. The operating system [ Android / iOS ] you are using and the version. 3. A screenshot of the issue so that we can get a better idea.   While you do so, please try the below steps: 1. Log out of the application; 2. Restart the device; 3. Log back in to Adobe Sign with the same credentials and then check if the documents show up.   Let me know if it helps.   Thanks, Souvik. ... View more

Hello,   I hope you are doing well. I am sorry for the delayed response.   As per the description, I understand that you want to download the receipts to your Quickbooks online App.   To do so, what you can do is, use the share option in Adobe Scan and then select the options for Quickbooks online app and that should help you connect the two applications.   Let me know if this helps.   Thanks, Souvik. ... View more

Hello Lakhinana,   Hope you are doing well. I am sorry for the delayed response and your experience with Acrobat Reader Mobile.   It depends upon the processor on how the device can process your requests with searches and loading files along with the internet bandwidth.   Also, I would suggest you update your Acrobat Reader Mobile application from Play Store if you haven't already.    Thanks, Souvik. ... View more

Hello,   I hope you are doing well. I am sorry for the delayed response and your experience with Acrobat Reader Mobile.   The option for sharing as attachment is added to the drop-down when clicking on the three dots on the top right.   Let me know if this helps.   Thanks, Souvik. ... View more

Hello Vdaya,   I hope you are doing well. I am sorry for the experience with Acrobat Reader Mobile.   The share button has been included now in the drop-down menu that shows up when you click on the three dots.   Let me know if it helps.   Thanks, Souvik. ... View more