Betreff: Acrobat Pro 2017 Student and Teacher nach...

kglad · ‎Sep 15, 2025

that's the excess activation count message. the only way to overcome that is to use a computer that has an activation (and meets adobe's security requirements) and deactivate from that computer. if that's impossible, it's impossible to restore your activation count.

kglad · ‎Sep 15, 2025

up to 14 days, so something is amiss. check your account, https://account.adobe.com what's it show? eg, any payment problems,? more than one subscription? only the plan(s) you want?

kglad · ‎Sep 15, 2025

i have the same os and cc desktop version and see no problem

kglad · ‎Sep 15, 2025

adobe support won't help. contacting adobe via social media may help.

kglad · ‎Sep 15, 2025

excellent, and thanks for the update.

kglad · ‎Sep 15, 2025

if you don't cancel you'll continue to be billed.

kglad · ‎Sep 15, 2025

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

kglad · ‎Sep 15, 2025

@creative explorer if your plan is administered by your school, contact the admin - https://helpx.adobe.com/enterprise/kb/contact-administrator.html

kglad · ‎Sep 15, 2025

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

kglad · ‎Sep 15, 2025

as mentioned above, you'll need to cancel yourself. no one can do it for you. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

kglad · ‎Sep 15, 2025

start here, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html ONLY IF YOUR ACCOUNT SHOWS A SUBSCRIPTION WITH NO PAYMENT PROBLEMS, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html and if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html additionally, below are solutions some users reported: if those all fail, change your cc language. eg, try international english if that fails, change the install location

kglad · ‎Sep 15, 2025

thanks for the update.

kglad · ‎Sep 15, 2025

no one can cancel for you. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

kglad · ‎Sep 15, 2025

whether you use, or not isn't relevant. you need to cancel your plan to stop it (like renting an apartment). make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

kglad · ‎Sep 15, 2025

set a reminder to cancel after your 12th payment is received and before the renewal date.

kglad · ‎Sep 15, 2025

https://helpx.adobe.com/enterprise/using/edit-payment-method.html

kglad · ‎Sep 15, 2025

@bellpepper756 sure.

kglad · ‎Sep 15, 2025

https://community.adobe.com/t5/creative-cloud-services-discussions/can-i-bring-my-portfolio-to-the-other-profile-of-my-account/m-p/14759156#M53696

kglad · ‎Sep 15, 2025

you can try contacting adobe via social media.

kglad · ‎Sep 15, 2025

ie, on the page's lower right look for

kglad · ‎Sep 15, 2025

@roy_1729 no one can cancel for you. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

kglad · ‎Sep 14, 2025

repost if you don't see a badged employee response here within 12 hrs.

kglad · ‎Sep 14, 2025

you should have received two emails for that account that's canceled. one when you started it and one when you canceled it. what are the dates of those emails?

kglad · ‎Sep 14, 2025

there are several ways to add frames/keyframes.

kglad · ‎Sep 14, 2025

congrats

kglad · ‎Sep 14, 2025

your bank says there's a payment problem shown?

kglad · ‎Sep 14, 2025

start by checking if your os is compatible with the current or one previous version, https://helpx.adobe.com/creative-cloud/system-requirements.html if it is, you can enable show older apps (if you're not on the trial) by using the cc desktop app preferences.

kglad · ‎Sep 14, 2025

you're welcome, and good job!

kglad · ‎Sep 14, 2025

check your account, https://account.adobe.com what's it show? eg, any payment problems,? more than one subscription? only the plan(s) you want?

kglad · ‎Sep 14, 2025

copy and paste here a screenshot showing the cc desktop app > help > about.

kglad

kglad

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