also, you do not need to use anything close to the latest version unless you're using some feature of it that's not in a version from a few years ago. ... View more

if you can't recover everything, and you're not too discouraged, start with the fla that's closest to complete and without problems and re-start your project from there.  obviously, remembering to save versions frequently and close/reopen periocially to confirm you're working with an uncorrupted fla. ... View more

you're welcome. ... View more

i think you have to be the owner or be invited by the owner.  here's more info, https://helpx.adobe.com/enterprise/using/change-contract-owner.html#:~:text=In%20countries%20served%20by%20Digital,Contract%20Owner%2C%20and%20click%20Change. ... View more

correct.  there's always has to be an owner (and an admin). ... View more

open the support tab on your admin console > start chat or start case or request expert session.   https://helpx.adobe.com/enterprise/using/support-and-expert-services.html ... View more

i forgot you made a name change.  was that file left in an adobe subfolder?   if so, rename it back to its original name and then rerun the cleaner in case that file was supposed to be removed.   and i gave you a link to download the cc desktop app that should match your os.  that link should be used and the correct file downloaded. ... View more

@JMIDD671    what problem are you trying to resolve and what failed? ... View more

fla's saved before the problems started should have all the assets. ... View more

no.   are you saying you have no recent fla files without problem?   if you had been saving versions correctly that would not be true. ... View more

if your license was revoked you might be able to get some clarification from adobe:   there are 3 ways to contact adobe; chat, phone and twitter: chat: use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen in the chat field (lower right), type AGENT be patient, it can take quite a while to reach a human. phone: https://helpx.adobe.com/contact/phone.html twitter: tweet @AdobeCare p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true ... View more

restart your work with the last fla version that had no problems. ... View more

you're not installing/uninstalling anything unless you have a problem with all fla files.   otherwise, you're using a fla that has none of the problems you've been displaying.  that's the entire point of versioning. ... View more

then return to 2 versions previous so you have a clean fla.   then start edit towards the later versions, frequently saving with increased version name, closing and reopening to assure it's not problematic.   you can also try using a problematic version and undoing changes to return to a non-problematic version but that's less likely to be successful. ... View more

you can either sign in on the laptop, or go to your account (https://account.adobe.com) and activate it.   <moved from download&install> ... View more

open the support tab on your admin console > start chat or start case or request expert session.   https://helpx.adobe.com/enterprise/using/support-and-expert-services.html ... View more

nothing. if you find it easier to use the alphabet, that's fine.  (it is limiting to 26 versions, but obviously can be adapted to accomodate more.)   so, with which version did the problem begin?  and importantly what is the last version to not have the problem? ... View more

if you bought it one year ago, you didn't buy it from adobe and you didn't register it. ... View more

does you fla still open?   if so, periodically save with increasing version number appended to the file name. eg, for project1.fla, save as project1_v000.fla, project1_v001.fla etc.   periodically close and reopend the latest version to confirm it's not corrupted.  once confirmed, you can deleted earlier versions.   now, is animate running slowly for all flas?   ... View more

glad that worked, and you're welcome. ... View more

then they're lost.   in the future, never rely on cloud (from adobe or anyone else) saved files. ... View more

i'm assuming you do NOT have an enterprise/teams subscription, esp with that os.   open premiere > click help > if sign-in/activate is clickable, it's not activated.   to activate, have your serial number handy, click sign-in or activate and then follow the instructions.   <moved from enterprise&teams> ... View more

online, check the deleted folder. ... View more

reset the cc desktop app: make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall* if that fails, do a clean cc install carefully following each applicable step: uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html check for, and if available, update your os repair all ms visual c++ versions that can be repaired update your ms visual c++, if it can be updated restart your computer (don't skip this) reinstall the cc desktop app* *use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html use the desktop app to install your cc programs/trials   <moved from cc services> ... View more

what exactly do you see after downloading the most current win cc desktop app installation file? ... View more

adobe fails to support all its software other than the most current cc version and one version older than the most current cc version.   ok, that's (imo) morally defensible.  but why would adobe make available for download, installation files for cs5, cs5.5 and cs6 and remove installation files for some newer cc versions?    that makes no sense, to me.   (and i while i don't have any emotional ties to germany, they were one of the 3 best teams, imo, in the tournament along with france and brazil.) ... View more

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html use the desktop app to install your cc programs/trials ... View more

these problems need to be handled by a plan administrator.  the plan admin can contact adobe support via the admin console. ... View more

@timf44044732    what exact problem do you see? ... View more

interestingly (to me), when cs2 servers were shut down, adobe made available (to everyone, using the honor system) cs2 enterprise versions that did not need activation.   when they shuttered cs3 and cs4, they removed the cs2 downloads.   (and i still can't believe germany was eliminated for the world cup.) ... View more