whoa,   that is a problem, and probably is THE problem.   first, to edit the hosts file you need to run a plain text editor as an admin.  here are details:   https://windows-11.en.softonic.com/articles/how-to-edit-hosts-file-iwindows-10-11?utm_source=SEM&utm_medium=paid&utm_campaign=EN_desktop_RegionA_conversions_DSA_US&gclid=Cj0KCQiAkMGcBhCSARIsAIW6d0BiIVYB3RaajjL4JGkVZ7DjYKOyQbHKHMirAzoyi11SDiExVL77LUEaAo0hEALw_wcB   you should delete everything including that line about adobe and all the 127.0.0.1 localhost entries including the one above that line about blocking adobe.    you should also use a # before every other line in that file that does not already have # preceeding it.  save.     then retry opening your cc desktop app.  if that fails, you may need to reset it: make sure it's in the foreground, then press: Win: Ctrl + Alt + R Mac: Cmd + Opt + R if that fails, restart your computer > open the cc desktop app > if not fixed, sign out and then back in to your cc desktop app. ... View more

you would be taking a risk by installing director from a non-adobe site, but there are sites that offer director 12.    you would need to lots of malware scanning to insure there's unlikely to be a problem, but better would be to install on a computer that you can disconnect from the internet and that contains no data files.  ie, a computer that if it gets infected would be no problem restoring and could reveal no useful info. ... View more

your adobe id is the email address you used to create your subscription.  you can double check it (and your password), by signing into your account, https://account.adobe.com   to start at that site, you should be able to confirm the subscription listed matches what you have.   at that page you may also find the subscription terms you are seeking, or at least, the ones that adobe thinks you have.  ... View more

<moved from download&install> ... View more

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/   <moved from using the community> ... View more

you can install and activate cs5 on win 11 (though you will probably need to use compatibility mode to install and run).   cs5's performance on win 11 in compatibility mode shouldn't be any different than whatever compatility you were using with win 10. ... View more

@sylker3d    ouch.  ok, keep this thread updated. ... View more

@GrahamPeet    do you have a valid serial number? ... View more

1. i assume you had cs4 installed on a computer that had a compatible os and then you upgraded to an incompatible os.   2. your administrator is not doing their job.  if they don't know how to solve the problem, they should contact adobe.   3. you posted in the wrong forum, causing incorrect "solutions" to be suggested.   <moved from download&install> ... View more

then it does sound flakey.   my german is weak.  is that email only asking for you to take a survey? ... View more

for the most part these are user-to-user forums.  you'll need the help of someone from adobe.   we can try and flag (the most helpful adobe employee on the these forums), @Jeffrey_A_Wright to see if he can help.   to start, is the adobe id  (associated with @Jason262450067t2s ) that you're using here, the same as the id used to open ticket(s) with adobe support? ... View more

the name can look flakey, but the domain is what's important and that is correct, adobe.com   do you have or have you had contact with adobe support? ... View more

contact the plan's admin.   <moved from download&install> ... View more

@roman__    if that doesn't work, what cc file folder are you trying to download, and are you trying from your cc web or from the cc desktop app? ... View more

ok.    from your initial message it wasn't clear what the problem was.  now it's clear you have a subscription that's reverted back to a trial (and trials cannot run non-current or close to current adobe apps for more than 7 days).   start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html   (note: you don't need to update the apps, but you do need to install an updated cc desktop app, if it's offered.)   if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html   if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html   if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html   if that fails, change the install location ... View more

excellent.  thank you for the follow-up and for marking the correct answer. ... View more

do you have an individual subscription or an education, teams or enterprise subscription? ... View more

is that an unsolicited email?  or did you open a issue with adobe support?   you can also click answer and see if the recipient domain is adobe.com. (don't send, just check.) ... View more

go to your account (https://account.adobe.com) and sign out of the desired computers.   p.s. why do you want to avoid the cc desktop app for signing out?   <moved from download&install> ... View more

after checking your account, you signed out and back in to your cc desktop app using that same adobe id?   if yes, check @Jeffrey_A_Wright message about a connection problem ... View more

no.  the cloud part of the name may be misleading.   there are some adobe services (eg involving pdf documents) that can be done online.  but most with most adobe apps like photoshop, illustrator, premiere, animate etc, almost nothing cannot be done online except save files.   the cloud part of adobe's subscription services can be used to save work one computer and have it quickly available on all your computers.  but opening and editing those work files will require the installation adobe's apps on all your computers that you want to use for opening and editing. ... View more

nothing should be lost if you use the same adobe id for the new plan as you used for the cancelled plan. ... View more

@Daan262255185g4n    you're welcome. (and attachments removed.) ... View more

@EmmEmm    you do not have a subscription, or you do have a subscription but your cc desktop app is not allowing you to sign in, or something else? ... View more

reset your preferences - https://forums.adobe.com/thread/1595848?start=0&tstart=0 ... View more

@CROWNKIWI   which installer(s) did you use before trying 4.9.504? ... View more

you should be able to download groups of files by click the first and shift-clicking the last ... View more

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html   if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html   if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html   if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html   if that fails, change the install location     <moved from cc services> ... View more

are you using acrobat pro or acrobat reader? what's your os version? ... View more