A day after upgrading all my apps -Lr, Ae, AI, Pr, Ps, Id- illustrator started crashing. Then Lr, then Ps, then Ae. I got on the support chat line. Oh, it’s your video card. I made the mistake of letting them control the computer, at the end of the session the Lr guy tells me everything is fine I won’t have any more problems. He says this with the certainty of a deity, But he can’t help with illustrator, and transfers me. All over again, the same thing, but this guy says, oh, it’s your graphics card ( it’s always the graphic card). I pull the graphics card and replace it with another one. Same problems. I uninstall apps and re-install. No joy. Lr gets worse, backup catalogs won’t load, I get a message saying the catalog is in use, close it. I restart, uninstall, nothing works. Windows is up to date. It’s diagnostics say no problems. My antivirus is fine, This machine just does Adobe work, nothing more, no web surfing, no shopping, no downloading, no games, nothing Every other app on the computer is fine, VLC, all the Microsoft stuff, everything. Pr works, Id works, Ps works. Ae, Ai , Lr are totally gone. They either crash on startup or freeze. I went through the diagnostics on Ai, like seven levels, it had me delete brushes, no change. I reinstalled without saving preference, no change. I’ve lost three days of work, I’m missing deadlines and am going to start losing clients. I’d crawl across broken glass naked before I’d let the gentlemen in India get their remote hands on my computer again. It’s a 5960 8-core running a 1070 graphics card, on Windows 7. I built it, I’m a mechanical engineer. I was thinking of just upgrading to Windows 10, but now I’m not sure even that would solve the problem. If this happens one more time I have to get more reliable software, I can’t run a business like this. I’m past angry, at this point I’m not even sure replacing the computer would fix it. Anybody got any ideas?
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