Hi, When you go to Help> About Photoshop does the resulting window have "EXTENDED" in light blue? regards, steve ... View more

Hi Sergei, Another thing to try is moving your 'Make' step from the top down to be in-between the 'Close' and 'Paste' steps. regards, steve ... View more

Hi Ann, You're being kind. 😉 OTF Pro Fonts were introduced in 1996. The Glyph Palette While OpenType layout features are primarily accessed via the OpenType palette (Illustrator) or the OpenType flyout of the Character palette, Adobe InDesign (all versions) and Adobe Illustrator CS–CS5 also allow you to view and access all of the possible glyphs and layout features in an OpenType font through the Glyph Palette. –Adobe OpenType User Guide v37, 07 October 2008 ... View more

Hi Marcus and Matthew, Bridge CS6 should thumbnail the side by side pair for .jps and .pns formats, and offer an Open With Ps CS6 option (you may need to make sure the OS has Ps set as the opener for those formats. The .mpo format thumbnails only the left side image.) Camera Raw will not open these formats, but will open JPG. You can rename the file extension for .jps to .jpg and then open the file into Camera Raw. For the .mpo and .pns formats the workflow to get them to .tif adds a little extra work, but also affords Camera Raw editing. Once you've made CR edits and open the file into Ps, you can 'Save As' to JPEG Stereo Format again (remember that this format is lossy so you may also want to also keep a .psd file for editing). With Ps CS6, you can do general image and color manipulation on .jps, .pns, and, .mpo files; it is localized corrections that are still not handled well for stereo pairs. Something that's throwing you off is the creation of a 3D layer for viewing the stereo pairs on open. What you need to do is either double click the 'Textures' file in the Layers panel, or look in the Properties panel for a button named 'Edit Source'. These are the original left-right pairs in the file. I haven't found a video tutorial walking thru a workflow yet, but imagine they'll be coming out as people explore the new feature set. regards, steve ... View more

Have you tried the Ps CS6 public beta yet? It supports opening JPEG Stereo (.jps) and Multi-Picture format (.mpo). ... View more

If you don't plan on using the installed application on the older Win XP machine, make sure to go to Help> Deactivate... and remove the Activation permanently. ... View more

Hi, For those having problems, can you reply back with the version of the Camera Raw plug-in you have installed and the workflow settings? Also what OS are you using? You can quickly find the CR version this way using Photoshop menus: Win: Help> About Plug–In> Camera Raw... Mac: Photoshop>About Plug–In> Camera Raw... regards, steve ... View more

Hi Ron, Try the next solution(s). The pref. folder missing by itself isn't too concerning, but indicates that you licensing is not functioning typically. It looks like solution 2. provides steps to attempt repair on the licensing. I'm a bit confused on the 27" iMac having 10.4 installed since that wouldn't be an Apple supported configuration. That 'might' explain the missing folder and broken licensing when migrating up to 10.7. Activation schemes for various software providers have been broken by both minor and major OSX upgrades. regards, steve ... View more

Hi, This is just a follow-up notice that we have posted a KB doc with a downloadable Applescript application. You'll only need to run this if you're getting the error: "You can't open the application Adobe Photoshop [CS4 or CS3]  because PowerPC applications are no longer supported." displaying at launch. http://kb2.adobe.com/cps/915/cpsid_91595.html regards, steve ... View more

Hi Ron, So your saying for your current problem you went from 10.4 to 10.6 then to 10.7? Can you also find the model identifier of the  27" iMac from System Profiler? I also just noticed this doc which sounds like it might be what you're hitting. http://kb2.adobe.com/cps/512/cpsid_51260.html (ignore the Solution 9 part if the other steps don't help) Let me know how things go. regards, steve ... View more

Hi, You can find Adobe's stated support policy here: http://www.adobe.com/support/programs/customer/gss.html Unlimited installation support by phone or via a chat session for the current and previous version of the software product, including trials. For two versions back, installation support is provided for 90 days after the current version has been released. For example, installation support for CS3 is available up to 90 days after the release of CS5. How-to and product usage support for the current shipping version. This type of support is also provided for the previous version for 90 days after a new full version has been released. Just on the surface it seems the phone support for an installation question regarding your CS4 version and Lion should be covered. If you have a case number I can follow up with the call center. This post is in the Photoshop Mac forum, so asking a question about DreamWeaver is a bit off. The topic only has CS4 but Photoshop specific is implied. That said, nominally we haven't found major problems with CS4 versioned applications running under 10.7. You can see Adobe's FAQ regarding 10.7 support here: http://www.adobe.com/products/creativesuite/faq.html#lion-os regards, steve ... View more

Hi, Do you have case numbers for those calls? Ps CS4 is compatible with 10.7, save a few caveats (loss of activation not being one that I've heard so far). The upsell is totally unwarranted and I'd like to have it checke out. Does the error mention anything about PPC? Can you post a screen shot so I can search on the actual text? What CS4 product(s) do you have and which earlier version of 10.x did you upgrade from? Do you still have that older version present and working? If it's an activation issue than I'd like to figure out if I can reproduce what's going wrong. Thanks in advance, steve ... View more

Hi, Good to hear you're up and running. I think that work around disassociates the keys in the .plist file, but need to make sure. We are still testing a quick way to fix this and I'll let you know when it's ready. The fix should work for any application that was set to 'Open in Rosetta' not just Adobe products. regards, steve ... View more

Hi, I don't quite understand what you are running into. If your HP scanner doesn't have driver support for 10.7 and the software required Rosetta (PPC emulation) then you won't be able to use 10.7 for scanning. You'll need to check with HP on their plans to update. However, if the software was packaged to run under either Intel or PPC than the above info might be helpful. Ps CS4 was distributed as a universal package with both PPC and Intel supported versions. At that time there were still many 3rd party plug-in developers that only had PPC supported plug-ins, and we wanted to provide some backward compatibility. With 10.7, the ability to run in Rosetta has been removed so Ps CS4 can only be launched in the Intel chipset supported version. Any software that was distributed as universal PPC/Intel will have the same restriction. What needs to be modified is to remove the Rosetta preference for launching the application. The rub is that you need to change this while running 10.6/10.5 via Get Info, or by modifying a plist file. Modifying the .plist file can be done with a jack hammer, or with some understanding, a jeweler's hammer. If you have more question, ask and I'll try to help out. regards, steve ... View more

Hi Pam, When you reinstalled 10.5.8 did it wipe your existing application directory? SInce you don't see the 'Open using Rosetta' checked on, I think you should be OK either way with the .plist location. Go ahead and install 10.7 at this point. I haven't gone the App Store route for getting 10.7 so I can't help you there. I used developer drops to get 10.7 on my testing machines. regards, steve ... View more

Hi Pam, I just now noticed this detail. pamelaprussel wrote: Should I install Lion before or after I make the changes to PS? I replied to you directly, and just wanted to add here for future readers that if you have an earlier working OS then you should be able to change things to work in Lion, without ucking with a .plist file. What you need to do is launch in the earlier OS, and browse with Finder to the Ps application. Select the application and go to File> Get Info. Here you should see "Open using Rosetta" at the bottom of the 'General' section; You want to make sure that is unchecked. The underlying problem is that with that checked, a .plist file gets set with information to launch in PPC emulation (Rosetta). Since Lion doesn't include/support Rosetta, you can't change that in the Get Info dialog under 10.7, but 10.7 still tries to launch in this mode resulting in the error message. If you only have 10.7, then you need to resort to modifying the .plist file which stores this information. Since the .plist might contain more information then just the launch mode pref., we're trying to put together something that's very targeted to just the Ps application and Rosetta. regards, steve ... View more

Hi Pam, It is likely that you had Ps set to use Rosetta emulation because older 3rd party plug-ins for Ps were not built for Intel chipsets. I take it you didn't get my direct email? I used your Yahoo account; should I use the other instead? Adobe's working on a method to easily remove the problematic key, while leaving other application's launch settings alone. I'm not sure when we'll finish the testing and be able to braodly post this though. Short term, I can send you steps to workaround this problem. regards, steve ... View more

Hi Pamela, It sounds like you had Ps CS4 set to open using Rosetta before upgrading to 10.7. I don't understand why, but 10.7 imports the preference to open applications into a mode it no longer supports. There's a near term workaround, and hopefully a fix from Apple is on the 10.7.1 list. I need to see if we have a KB doc published on the workaround. It involves deleting or modifying a .plist file. I'll send you a quick outline directly, and reply back to this thread when I find out about the KB doc status. regards, steve ... View more

Hi, Just to add, since this old nut has been cracked open, ESC is the quickest way to undo a canvas rotate. The earlier posts in this thread also were pertinent to Ps CS4. In Ps CS5, we added a preference option to enable/disable the multi-touch gestures. There's no longer a need to download and install a plug-in to disable. regards, steve ... View more

Hi, You replied in earlier posts, so you're automatically getting email notifications. To turn this off, go the the upper right 'Actions' section and click 'Stop email notifications'. regards, steve ... View more

Hi Gary Well, with GOM Player installed and set as the default video format opener, I'm still not seeing any problem. If I remove QT 7 from the system then I get an expected warning on Open stating that QT 7.1 or greater is required. Can you open video files in Ps 32 bit? We have to use a different code path to use the QT 32-bit when running Ps in 64-bit mode. regards, steve ... View more

I think he's replaced QT with GOM as the default media player and that might be causing some odd interactions. I'm going to install GOM and see what happens here. ... View more

Hi, You don't need to change any opener associations with my suggestion. Launch Ps, then go to File> Open... choose your .mov file (I'm using the Samples CheeziPuffs.mov on Win 7 64) and click Open. Is that not working for you? regards, steve ... View more

Hi Gary, Yes it is annoying, sorry. The File> Import> Video Frames to Layers... relies on a plug-in that's 32-bit only. There is another way to get video frames into layers using Ps CS5 in 64-bit mode. First open your video file, File> Open... Then in the popup menu (upper right) of the Animation panel you can find 'Flatten Frames Into Layers' Does this answer your concern? regards, steve ... View more

HostType=1 ... View more

Hi Fred, Did you try the .cfg file from post #88 yet? (http://forums.adobe.com/message/3353707#3353707) It has seem to do the trick specific to NIK's selective tool. We still don't have solutions for other 3rd party plug-ins, or cases where no 3rd party plug-ins are loaded. regards, steve ... View more

Hi Tom, Thanks for all the replies and feedback. I haven't had time to reply, but will get to it soon. regards, steve ... View more

Hi Tom, That is a lathe operation, not profiles. 😉 The UI just obscures this functionality, but it's there in the Repoussé dialog. Look in the Extrude section at Bend and set the X or Y angles to 360º. Also play with the 9 point reference locator and moving the Depth value to drive offset. Enjoy! steve ... View more