Re: Issue with Grayed-Out Files Appearing After Im...

Per Berntsen · ‎May 25, 2025

Possibly an issue with Mac permissions, see this thread: https://community.adobe.com/t5/lightroom-classic-discussions/error-message-0-attempt-to-index-field-rootfile-a-nil-value/m-p/9421867#M74553

Per Berntsen · ‎May 25, 2025

For the past few days, I've been experiencing a problem with adobe Photoshop 2025. I can't resize images properly anymore. Thank you for helping me solve this problem. By @Les jumeaux_Balukuna0398 Please give us a detailed description of the problem. What happens when you try to resize an image?

Per Berntsen · ‎May 25, 2025

Library Path: C:\Users\ajroy\OneDrive\Pictures\Lightroom\Lightroom Catalog-2-2-DESKTOP-94CC2MV-v13-3.lrcat Having the working catalog on Onedrive is NOT recommended. There's a high risk of catalog corruption, as well as other issues. With LrC closed, move the catalog folder to somewhere outside of Onedrive. For easy access, move it to the root of the C drive, so that the path will be C:\Lightroom Catalog C:\Lightroom. Then double-click the catalog file in the File explorer to launch LrC. Having catalog backups and image files on Onedrive should not cause any issues.

Per Berntsen · ‎May 25, 2025

For the record, the DNG converter cannot convert raw files from cameras that aren't supported by Lightroom/Camera Raw. The current version of the converter is 17.3.1, which is also the current version of Camera Raw. The current (corresponding) version of LrC is 14.3.1. All three applications receive updates at the same time, and any new camera released after the latest update (but before the next update) will be unsupported. New cameras will normally be supported in the next update, but not always.

Per Berntsen · ‎May 24, 2025

@SPISER- Did you read the pinned reply by @Sameer K ?

Per Berntsen · ‎May 22, 2025

This looks a bit like a secondary display window displaying on top of the normal window, or at least stealing focus. Does pressing F11 fix the problem? This the shortcut to display/hide the secondary window, which is normally used on a second monitor.

Per Berntsen · ‎May 21, 2025

As a workaround, you can press E with a thumbnail selected, which displays a larger preview. You can then use the arrow keys to navigate through all the photos without having to go back to grid view (press G to do that). There is also a checkbox to include in import, as well as a zoom slider.

Per Berntsen · ‎May 21, 2025

Unchecking ICC profile in the Save dialog in not recommended. The file will now be untagged, and color managed applications will not be able to do their standard conversion from the document (embedded) profile to the monitor profile in order to display correct colors. Photoshop will ask you what profile to assign (if set up to do so), other applications might assign sRGB, which may or may not be the correct profile. Web browsers will assign sRGB to untagged files, but will display wrong colors if the image was created in a different color space, like for instance Adobe RGB. Printing an untagged file will also most likely result in wrong colors.

Per Berntsen · ‎May 19, 2025

Is this an image saved from Facebook? If so, see the pinned reply by @Sameer K in this thread for a workaround. https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-color-distortion-when-opening-images-saved-from-fb-in-photoshop-26-5/idi-p/15237352 This is most likely a bug, and Adobe is looking into it.

Per Berntsen · ‎May 16, 2025

The Nvidia GeForce 210 is listed in the system info. It was launched in 2009, and does not meet the Photoshop system requirements. It only has 1 GB RAM (at least 1.5 GB required), and supports DirectX feature level 11 (level 12 required). I'm not sure how this could cause the not genuine alert, I would expect a message about the GPU not being compatible.

Per Berntsen · ‎May 15, 2025

I'm getting the wrong color on the software when using the detachable monitor when I use 2 monitors at the same time, it's normal, but when I switch to using only a detachable monitor, the color on the LRC software is wrong By @rogelio_2096 Your screenshot shows to different applications – Photoshop and Windows Photos. Are they on the same monitor? It would be best to see a screenshots of Photoshop on the different monitors. When posting screenshots, please do not attach them, use the Insert Photos button in the toolbar to insert them directly in your post.

Per Berntsen · ‎May 11, 2025

This is the Secondary Display window (which is meant to be used on a second monitor) displaying on top of the main window. The shortcut to show or hide it is F11. You can also go to Window > Secondary display.

Per Berntsen · ‎May 09, 2025

Please tell use which Lightroom you are using. Is it the cloud version (called "Lightroom") or is it Lightroom Classic? A moderator can then move your post to the correct forum. You have posted in "Using the community" which is for forum issues.

Per Berntsen · ‎May 07, 2025

Photoshop displays the uncompressed file size, based on pixel dimensions, bit depth, and number of channels. If this is a format that uses compression, the file size on disk will be smaller. 10 MB vs. 1.5 MB suggests that you are saving a jpg. You may find this article useful: File formats

Per Berntsen · ‎May 06, 2025

I take it that you're talking about the grid cell label color. You can change the tint from the default 20% to 50% in the Library view options dialog. Press Ctrl (Cmd) + J to open it. You can't adjust individual colors – it will affect all of them.

Per Berntsen · ‎May 06, 2025

I'm not a Mac user, so I can't comment on this. But I found this thread that might be helpful. https://community.adobe.com/t5/camera-raw-discussions/can-t-see-my-rw2-raw-files-in-preview-finder-panasonic-lumix-s5m2x/td-p/14346802

Per Berntsen · ‎May 02, 2025

I only suggest that I have used auto adjustments for color and levels as these adjustments would be independent of anything my monitor is displaying. In fact using those auto levels doesn't change the levels in any substantial way. By @Randy Triplett I'm not sure what you mean by this, but any adjustments you do are baked into the image – the pixels are changed permanently. So the adjustments are not independent of what you see on the monitor. If using Auto levels doesn't change the image, it means that there is nothing to adjust, the image already conforms with the Auto levels default settings. I do take your point that .jpg isn't the best for editing and I will try another file type, but I still don't understand how these changes would affect my printer's output insofar as printing too dark. Using a different file type will not make the prints brighter – this is about image quality. Jpg is the worst possible format to use for editing. If you want brighter prints, you have to reduce monitor brightness, and then re-edit your images.

Per Berntsen · ‎May 01, 2025

Works fine for me with Camera Raw 17.3 on Windows 10. I can even move it to a different monitor. But it cannot be undocked in the Camera Raw filter.

Per Berntsen · ‎May 01, 2025

Your color settings are fine. But you will of course have to re-edit your images after decreasing monitor brightness. They will now be too dark, and you have to brighten them. Instead of using Auto color and levels, I suggest using adjustment layers, or use the Camera raw filter on a copy of the background layer as a smart object – especially if you have scanned in 8-bit, and also if your scans are jpgs. The jpg format is not intended for editing – it's a final format. Every time you save the image, the quality will be reduced because of the aggressive and destructive compression. If you do lots of edits and saves on a jpg, it will begin to disintegrate, and you may end up with unacceptable quality. For best results, scan 16-bit tiffs. When you have finished editing, convert a copy of the file to 8-bit for printing.

Per Berntsen · ‎May 01, 2025

If you get a dialog about the embedded profile not matching the working space when opening an image, choose the embedded profile. The profile doesn't have to be the same as the working space, which is a fallback if the image is untagged (does not have an embedded profile). To stop this dialog from appearing, go to Edit > Color settings, and set Color management policies up like in the screenshot below, which is from CS6. Make sure that Ask when opening is unchecked for Profile mismatches. The recommended procedure for printing is to let Photoshop manage colors, which requires color management in the printer driver to be turned off. Everything seems to be set up correctly in your screenshot, but it seems that you have converted the image to Epson sRGB. There is no need to do this, just leave the image in whatever color space it had initially. Also make sure that you're using the recommended (by Ilford) paper setting in the printer driver, and that you are using the correct printing profile for the paper/printer combination you're using. If printed colors are correct, but the print is too dark, your monitor is most likely too bright. Adjust the brightness to match the print.

Per Berntsen · ‎May 01, 2025

Without seeing screenshots and having no information about your friend's computer and phone/other devices, hard to tell. Most phones do not use color management, and can not be expected to display correct colors. iPhones are supposed to be color managed, but I have no experience with them. But the first thing I would advise your friend to do is to calibrate her monitor. I get the impression that this is a Windows laptop, which usually comes with a monitor profile created by the manufacturer. These profiles are very often defective out of the box, and might also be installed by a Windows update. Dell and Asus (and others) are notorious for delivering bad profiles. To determine if the monitor profile is the culprit, see this post: https://community.adobe.com/t5/lightroom-classic-discussions/i-cannot-see-thumbnails-and-images/m-p/15298760#M403136 we have tried exporting them in both ProPhoto RGB and sRGB IEC61966-2.1. But nothing is making a difference. If you view a ProPhoto image in an application without color management, it will usually display dark, desaturated, and with a greenish cast. sRGB is the safe choice.

Per Berntsen · ‎Apr 30, 2025

I opened your screenshot in PS, and went to Filter > Sharpen > Unsharp mask. Maybe this will improve readability when printed.

Per Berntsen · ‎Apr 30, 2025

The most common cause of thumbnails not displaying is a defective or incompatible monitor profile. As troubleshooting, and as a possible temporary fix, try setting the monitor profile to sRGB. If you have a wide gamut monitor, use Adobe RGB instead. With LrC closed, press the Windows key + R, then type colorcpl in the box. This will open the Color management dialog. Add the sRGB (or Adobe RGB) profile, and set it as default. If this fixes the issue, you should ideally calibrate your monitor with a hardware calibrator. This will also create and install a custom monitor profile that will be more accurate than sRGB or Adobe RGB. If changing the monitor profile doesn't help, you may have a corrupted preview cache, and the fix is to delete it. With LrC closed, use the File explorer to go to the folder that contains your Lightroom catalog. If you don't know where the folder is, go to Edit > Catalog settings > General, and click the Show button in the top right corner. Delete the folder whose name ends with Previews.lrdata. Do not delete anything else. The previews will rebuild as you browse folders in Library. If this doesn't help either, please go to Help > System info in LrC, click the Copy button, and paste in a new reply.

Per Berntsen · ‎Apr 29, 2025

Point Curve Hello, I'm on Lightroom Classic and the histogram is no longer displayed in the background of the point curve. I couldn't find any way to restore it. Thank you for your help. By @supercell_2910 Try resetting the preferences. Method 3 described here is the easiest. https://helpx.adobe.com/lightroom-classic/help/reset-preferences.html If that doesn't fix the issue, go to Help > System info in LrC, click the Copy button and paste in a new reply. You have posted in the Lightroom cloud forum, a moderator will move this thread to the Lightroom Classic forum.

Per Berntsen · ‎Apr 27, 2025

It's a bug in Photoshop. See https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-photoshop-2025-v26-6-bug-black-document-window/idi-p/15286498#M862617

Per Berntsen · ‎Apr 25, 2025

Please provide a detailed description of the problem. If there are error messages, please quote them in full. If you post screenshots, do not attach them, use the Insert Photos button in the toolbar to embed them in your post.

Per Berntsen · ‎Apr 25, 2025

The D850 requires Lightroom 6.13 or later, so if you have version 6.0, it wont work. (see https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html) You can download the final release of LR 6 – version 6.14 – here: https://web.archive.org/web/20231220005239mp_/https://prdl-download.adobe.com/Lightroom/60BA1251F1BC48B8B82B1B63AE8E620E/1552643270580/Lightroom_6_LS11.exe The page might load slowly, so be patient. Like @KR Seals I have used several different Nikon cameras over the years with Lightroom with excellent results. Starting with a D300 and LR 2, now I use a Z7 with Lightroom Classic. And yes, Lightroom has come a long way since version 6. There are loads of new and very useful features in LrC. Masking, as well as other things.

Per Berntsen · ‎Apr 25, 2025

Using the command Open as smart object in Photoshop from LrC works for me with raw files, as well as for tiffs. When the image opens in Photoshop, double-click the smart object thumbnail in the Layers panel. This will launch the ACR plugin (not the ACR filter). There is no .exe file for ACR – it's a plugin that can be hosted by Photoshop and Bridge.

Per Berntsen · ‎Apr 23, 2025

This is the same issue as in this thread: https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-color-distortion-when-opening-images-saved-from-fb-in-photoshop-26-5/idc-p/15276192#M121210

Per Berntsen · ‎Apr 22, 2025

The preview cache (Library previews folder) has to be in the same folder as the catalog. If it was accidentally moved to a different location, LrC would recreate it. I suspect that your issue is caused by a corrupted preview cache, try deleting it. Close LrC, then use the File Explorer to go to the folder that contains your catalog. Delete the folder whose name ends with Previews.lrdata. Do not delete anything else. The previews will be recreated as you browse folders in Library.

Per Berntsen

Per Berntsen

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