If it happens in both LrC and Ps then possibly it it your Mac that is part of the problem.   Roll Back to the earlier versions of both programs and test. ... View more

Your post was moved over from the "Using the Community" forum, which is for getting help using this forum system, to a better forum. I hope this helps. Best of luck to you. ... View more

For Lightroom CLASSIC (LrC) browse through these Adobe Tutorials.   Lightroom Classic tutorials | Learn how to use Lightroom Classic     ... View more

Show us a Screen Shot of the popup box that opens when you click the Cloud Icon in the upp right hand corner of LrC. Like this.     Also a screen shot of the Collections area in the left hand side panel like this.   ... View more

In my experience I have never gotten Good results printing to any printer from LrC and or any other traditional versions of Lr.   So I have always used Photoshop to do whatever image printing I needed to do.     ... View more

Your post was moved over from the "Using the Community" forum, which is for getting help using this forum system, to a better forum. I hope this helps. Best of luck to you. ... View more

I have a suggestion but you won't like it. Buy a Newer (doesn't have to a brand new) Mac or switch to a Windows system that doesn't have the Apple Restriction on the age of your computer to run a modern operating system. ... View more

When the stores open tomorrow in your part of the worls go out and buy a external CD/DVD drive that connects by USB port. You can then use the original install DVD/s to install CS4. ... View more

Please Explain in more detail what you are asking. Give all your system specs and what exactly did you purchase and from where.   With the limited information that you have given in your first post it will be nearly impossible to help you in any way. Thanks and have a Merry. ... View more

If the Surface Pro 7 uses an Intel CPU and runs normal Windows programs then yes Adobe will see it as a REAL Computer.   There are Ms Surface model that run, I think, an ARM CPU and on those you can't, Currently, run normal Desktop (REAL Notebook) Adobe programs.   Simplest thing to do is Log Into the Adobe website from ANY Device and go inot your Account setting and Deactivate one of the currently Activated devices. Then you can Sign In on that Surface device. You can actually do that from the Surface Pro without signing into the CC desktop app or any of the apps. You do all that in a Web Browser. ... View more

Are you Signing Out? ... View more

In the future, So people don't have to download the image you have attached, please use the Insert Photos icon found in the Tool Bar of the Post and Reply text entry dialog window as pictured below. Since you Can't Edit your original post to remove the Attached screen shot Please include the screen shot you attached to a new reply to this conversation by clicking the Blue Reply button under your original post and use the Insert Photos icon in the tool bar. The Insert Photos icon is this one in the Tool Bar.   Thank you. ... View more

What "Link" to which Original RAW file.   When you do an upgrade of a LrC catalog no image files are moved. The only thing that is Upgraded it the Database system so it works properly with the newer version of LrC.   I still have Lightroom version 5 installed on my system. The catalog for Lr5 was copied and upgraded to a file Type that worked with Lr CC 2015. then that Lr CC 2015 catalog was again Copied and Upgraded to a newer version that would work with either Lr 8 or 9 and then again that catalog was Copied once again and Upgraded to work with LrC V10. All  my images are in the same folder they have been in since 2006 and of course other added since then for every year. My Lr 5 catalog has not lost any links to the folder or file that have been Imported into it. My LrC 10 catalog also sees all those folders and file.   What I think you mean is your old LrC 9.x catalog does not see the New folders and or image files you have imported since you installed LrC 10.   That is Normal. Those images, and the folders they are stored in, were Never imported into the Lrc 9.x catalog. So Import them. ... View more

Your post was moved over from the "Using the Community" forum, which is for getting help using this forum system, to a better forum. I hope this helps. Best of luck to you. ... View more

Look at this link on the Adobe website Helpx system.   https://helpx.adobe.com/it/lightroom-classic/help/locate-missing-photos.html     ... View more

I have 2 comments. 1. From the above post. The Words Can and Costly (Can be rebuilt albeit a Costly process). The can should be WILL and the word Costly does not mean money. LrC Will Rebuild the Previews folder and any other folder that is need for LrC to run properly. Costly only in CPU cycles and Time.   2. It has been my experience in using computers for the last 27+ years that No Computer file becomes corrupted on it own. There is always an underlying reason and those reason come down to some kind of hardware problem. Fault RAM or drive. Overheating issues. Something that is causing the file to be incorrectly written to the storage media. ... View more

Your original LrC V9.4 catalogs are still on your computers hard drive (SSD). The Upgrade process COPIES your older catalogs and Converts (Upgrades) the copy. So if you search your SSD for files that have the extension .lrcat I am sure you will find your old catalogs. That is IF you didn't manually Delete them. ... View more

@maury71  You have 2 different conversations going on. This one about Folder Names not being the same in LrC and as Viewed in your File Manager.   So I suggest you concentrate on One Issue at a time. In my option the problem being discused in this conversation is the one you should fix, resolve, first. Then and Only then move on to your other problem, Moving folders and files from internal to external drive.     ... View more

YOU REALLY NEED TO POST SCREEN SHOTS OF WHAT YOU ARE SEEING ON YOUR COMPUTER.   We are all Guessing without seeing what you are seeing in both LrC and the File Manager. ... View more

If all your images that were originally on your hard drive have been moved to different folders on your drive, Copies of the Originals, then you can Delete the original folders and images.   BUT MAKE SURE ALL of them have been COPIED to the new storage location before you Delete anything.   Please Review these tutorials on what LrC is, How It Work, and how to work with LrC.   How Lightroom catalogs work   Lightroom catalog FAQ   Lightroom Classic tutorials | Learn how to use Lightroom Classic     ... View more

Don't try to play Videos in LrC. Use a program specifically Designed for Videos to do that. LrC was designed for Still Images. ... View more

In the future, So people don't have to download the image you have attached, please use the Insert Photos icon found in the Tool Bar of the Post and Reply text entry dialog window as pictured below. Since you Can't Edit your original post to remove the Attached screen shot Please include the screen shot you attached to a new reply to this conversation by clicking the Blue Reply button under your original post and use the Insert Photos icon in the tool bar. The Insert Photos icon is this one in the Tool Bar.   Thank you. ... View more

In the future, So people don't have to download the image you have attached, please use the Insert Photos icon found in the Tool Bar of the Post and Reply text entry dialog window as pictured below. Since you Can't Edit your original post to remove the Attached screen shot Please include the screen shot you attached to a new reply to this conversation by clicking the Blue Reply button under your original post and use the Insert Photos icon in the tool bar. The Insert Photos icon is this one in the Tool Bar.   Thank you. ... View more

So may I ask Why are you syncing 6 THOUSAND + Images.   ... View more

Have you change anything on your account at the main adobe website like 2 step verification?   Posted by another user and copied here.   This is managed in your main Adobe Account. Go to Adobe.com then access your Account (not the community profile). Click the Profile tab, then Password and Security. Check your two-factor authentication settings using the Manage Button. If you do not have a mobile number entered or have your email active it will send a verification code each time.     ... View more

This is probably some type of Folder and File Permissions Problem. And if you are using a Mac it could be tied to the Security & Privacy settings.   ... View more

If you "Just" Installed the CC Desktop App how did you originally download and install Illustrator?     ... View more

So David the OP was stating a falsehood? He could of never actually signed up for a Subscription without first verifying the email address he used?   It has been many years since I got my current Adobe ID (had at least 1 or 2 other over the years of using Adobe software) that I do not remember the process. ... View more

The camera is using eithr the Embedded JPG image that is incliuded in Every RAW file to display the image on the cameras screen and that Canon software is morer then likely reading the In Camera Setting you have set to apply them to the image.   LrC Disregards all In Camera Settings for RAW files.   Check your camera settings. Set them all to the Base settings and Test. ... View more