Sushant, The Country of the Adobe ID, payment details & store has to be same. Please see the link below that explains both of these cases: If you do have a credit card and billing address in the country associated with your Adobe ID... If you do not have a credit card and billing address in the country associated with your Adobe ID... How do I complete a purchase when I get an incorrect "country" error? IF you need to contact our support staff, please check that you are logged in to adobe with your adobeid and use this link to access support :  Contact Customer Care . Scroll down and click on the blue bar that says, "Still need help?” Contact us." Pattie ... View more

Are you installing the Creative Cloud version of lightroom or one of the purchased versions? Where are you downloading from? Pattie ... View more

Please take a look at the appropriate link for your computer type: Installation problems | Flash Player | Windows Installation problems | Flash Player | Mac Pattie ... View more

If you wish to have creative cloud on the new computer, you can install the Adobe Creative Cloud Desktop App first, and then use it to install the CC apps. Here are some useful resources. Please see the links below: Pattie Creative Cloud Help- How To Download the Adobe Creative Cloud desktop App and CC apps Installing Creative Cloud Apps Video Creative Cloud Help | Download, install, update, or uninstall apps ... View more

Hi Jake Mac, Since  Photoshop CS and CS2 have reached end of life, their activation server has been shut down. You can download the software again from the link below and install photoshop with the new serial number you will be given: Activation server shut down for Creative Suite 2, Acrobat 7, and Macromedia products Replacement download Acrobat 7 and CS2 products (extended to CS users  also) Pattie ... View more

Toffi, There may be an issue with the payment or some other aspect of the order. Support should be able to give you details and take care of it. Pattie ... View more

Evannicka, For version CS6 only, a platform swap is available from mac to pc or pc to mac:Order product | Platform, language swap) If you change operating systems or require a different language version of a product, you can order a product swap, or crossgrade. You can swap to the current version of a product—for example, Creative Suite 6—and to an available language version. Note: If you have an older version of a product, you must order an upgrade instead of a swap. Place upgrade orders directly with Adobe Sales. (Visit your region's Adobe Store for contact information.) Order product | Platform, language swap Request a platform or language swap  To request a platform or language swap on the same (current) version of a product, do the following: Register the product that you want to swap. See Adobe Product Registration page.  If the product you want to swap is an upgrade, you need to register the previous versions too. Sign in to the Support Portal using your Adobe ID (usually your email address): North America: www.adobe.com/go/supportportal UK: www.adobe.com/go/uk_supportportal France: www.adobe.com/go/fr_supportportal Germany: www.adobe.com/go/de_supportportal Japan: www.adobe.com/go/jp_supportportal Asia/Pacific: www.adobe.com/go/supportportal_ap Under Get Support, click Orders & Returns. From the Choose Issue Type menu, choose Product Exchange or Swap. Click Proceed to Online Form. In the Submit a Request page, follow the onscreen instructions. Click Review Case & Submit.      You can expect a response within one to two business days. Pattie ... View more

Jimmy3k, Did you try the cleaner tool from the link in my other post?  Pattie ... View more

Jenske, Please see this link for suggestions as to how to handle this situation. This is often permission related and this link shows you how to set the permissions correctly: Configuration error | CC, CS Pattie ... View more

Ron If you are not quite sure how to install Elements, this tutorial may be of assistance. Please see the following link: https://helpx.adobe.com/photoshop-elements/topics/getting-started-tutorials.html Regards, Pattie ... View more

Barbara, Depending on the version you are looking for, please see the links below: perpetual software (purchased): Suites and Programs:  CS6 | CS5.5 | CS5 | CS4 , CS4 Web Standard | CS3 | CS2 Creative cloud (subscription): Download Adobe Creative Cloud apps | Free Adobe CC trial Pattie ... View more

If you purchased  a previous version of lightroom as a perpetual product rather than the creative cloud and you want to purchase an upgrade to Lightroom 6. See this link:  Products .  Scroll down to lightroom and click "buy". Click on the selectable text by " I want to: "and select "upgrade". Then select the version you are upgrading from in the pulldown. As Ned stated, if you already installed the trial for Lightroom CC , you can serialize it to activate it as Lightroom 6. https://helpx.adobe.com/lightroom/kb/serialize-lightroom-cc-trial-to-activate-as-lightroom -6.html Pattie ... View more

You can install and activate (purchased) perpetual software two  computers  of the same, as long as you only use  it on one at a time. If you will not ever be using the software on the first computer anymore, deactivate the license on that computer- how to deactivate software.  This allows it to be installed on another computer at any time. To load the software on another computer , download and install it as you did on the first computer. Then enter your serial number to activate it. Pattie ... View more

Neil- You are very welcome. I'm glad you were successful converting that to the LR6 license. Regards, Pattie ... View more

If you ran a trial of Lightroom CC before purchasing LR6, then you can to serialize Lightroom CC trial and activate it  as Lightroom 6, please see the following link. https://helpx.adobe.com/lightroom/kb/serialize-lightroom-cc-trial-to-activate-as-lightroom -6.html Pattie ... View more

Joseph, Dreamweaver CS3 was designed to be used on Microsoft Windows XP with Service Pack 2 or Windows Vista Home Premium, Business, Ultimate, or Enterprise (certified for 32-bit editions). Because it is a much older product designed to work on older operating systems, it is unlikely that it will run on the computer you upgraded to Windows 8.  Please see the Dreamweaver tech specs here:https://helpx.adobe.com/dreamweaver/system-requirements.html. Pattie ... View more

Marc, Where did you purchase the software? You mentioned scratching a card to find numbers,  is it possible that you have a redemption code rather than a serial number? A redemption code is used only once for the purpose of  acquiring the serial number for your software.   If so, these links may help: Redemption Code Help Serial numbers, redemption codes, and product codes | Student ... Pattie ... View more

Jerryesd- Please try downloading the file for the appropriate version  from here: Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 , CS4 Web Standard | CS3 | CS2 Pattie ... View more

Momontherun, If you need to find your serial number for a non-creative cloud product, start by logging in to your adobe account. (Go to Adobe .com  and click “Sign In” in the upper-right menu bar. Enter the email you use as your Adobe ID and your password.) All of your registered products and their serial numbers will be listed in the Plans & Products section on the Manage Accounts page that appears. For more information on locating or registering serial numbers, please see this link: Find a serial number. Once you have the serial number,  you can download the mac file for Photoshop Elements here:  Elements 13, 12, 11, 10 Once downloaded and installed, it will ask for you to enter the serial number from your purchase. Regards, Pattie ... View more