Video4640, The U44M1P7 error indicates that the update was not able to be applied successfully.  Please see Installation failed. Error U44M1P7 | Updates which discusses how to resolve this error. Pattie ... View more

Bluesmuns, It is unclear from your post what specific issue you are having with login. Here are a few related links that may help you with login. Please be sure that  you are using the same email you did when you purchased/installed the software and that you have an internet connection.  If these links don't solve your issue, please give us some specific indicators as to what you are seeing and what you have tried. Regards, Pattie ign in, activation, or connection errors | CS5.5 and later, Acrobat DC Error: You are no longer signed in to Creative Cloud applications Creative Cloud Connection Update "Unknown Server Error" | Log in to Creative Cloud ... View more

Jimmy, Please see these links for suggestions: Uninstall Creative Suite | CS5, CS5.5, CS6 Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6 Regards, Pattie ... View more

Maxskill See if these suggestions help: Troubleshoot update issues | CS5, CS5.5, CS6 Pattie ... View more

Tarra, For information on locating or registering serial numbers, please see this link: Find a serial number. Pattie ... View more

Louise, Once you load the trial software, you need to enter a serial number to activate it. Here is some information on activation that may help you: Activate or deactivate an Adobe product      Where did you purchase the software? Were you given a redemption code or a serial number? For more information on locating or registering serial numbers, please see this link: Find a serial number. Pattie ... View more

SJBenedet, Please download from here: Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 , CS4 Web Standard | CS3 | CS2 These links should be helpful with the download and installation: Download and installation help for Adobe links Find a serial number Troubleshoot download problems Activation and deactivation help Trial download and installation help Creative Suite 6 installation instructions Adobe Download Assistant FAQ Pattie ... View more

Johnny, If you purchased lightroom 4 as a perpetual product rather than the creative cloud app, you will need to purchase an upgrade to use  Lightroom 6. Updates are free for stand alone versions, but upgrades to new versions need to be purchased. You can purchase Lightroom 6 as a part of the creative cloud photography package, part of creative cloud, as a stand alone product or as a product upgrade. Please first verify that your system meets the system requirements . If you wish to purchase an upgrade to a perpetual license that you downloaded or purchased at a store, see this link:  Products .  Scroll down to lightroom and click "buy". Click on the selectable text by " I want to: "and select "upgrade". Then select the version you are upgrading from in the pulldown by "I own". Regards, Pattie ... View more

Johan, If you got a new computer and will not be using creative cloud on the old one, simply sign out of creative cloud  Sign in, Sign out | Adobe Creative Cloud desktop app to deactivate the subscription on that one. You can have creative cloud installed and signed in on two computers, as long as you only use it on one at a time. To put it on another computer, download and install as you did on the first computer, sign in to your Adobe account on the Adobe website using your Adobe ID, download the Cloud desktop app, then download the software. You can download the installer for Creative Cloud from here :  Creative Cloud Help | Creative Cloud for desktop. After you install the Creative Cloud desktop application , you will need to sign in with an Adobe ID and Password. Then you can install apps. This link offers more information and step by step instructions if you need it:  Creative Cloud Help | Download, install, update, or uninstall apps Pattie ... View more

If you are not successful installing from here: Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 , CS4 Web Standard | CS3 | CS2 You can try a direct download from here: To download, please follow Download and installation help for Prodesigntools carefully. The links are listed on most pages with the links. https://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html Creative Suite 6 installation instructions Pattie ... View more

You can go to this link to select the adobe store for your country and then buy Adobe Acrobat DC. Select a Store Pattie ... View more

Gary, You can load creative cloud on two computers, as long as you only use it on one at a time. Download and install as you did on the first computer, sign in to your Adobe account on the Adobe website using your Adobe ID, download the Cloud desktop app, then download the software. You can download the installer for Creative Cloud from here : Creative Cloud Help | Creative Cloud for desktop. After you install the Creative Cloud desktop application , you will need to sign in with an Adobe ID and Password. Then you can install apps. This link offers more information and step by step instructions if you need it:  Creative Cloud Help | Download, install, update, or uninstall apps Pattie ... View more

Nicole, If you have only installed this on one computer so far, you can install the software from a download and then enter your serial number to use it on a second computer. If you have already installed it twice, you can deactivate it from one of the other computers first, and then activate on the new one. Activate or deactivate an Adobe product Pattie ... View more

Ross- If you are just looking for Adobe Reader rather than Adobe Acrobat, you can download that here: Adobe - Adobe Reader : For Windows Pattie ... View more

Ross, I am not sure from your post what version you are trying to install, but if it is  a CS5, 5,5, or 6 product, then please see the information below on a computer that has internet access to read about offline activation. Pattie Activate your software offline If the computer on which your software is installed cannot connect to the Internet or to Adobe’s activation servers, you can activate your software offline. For instructions, visit www.adobe.com/go/getactivated. Note: Offline activation only works for CS5, CS5.5, and CS6 products. Online activation is necessary for Creative Cloud, Acrobat DC, and subscription memberships. For more information, see the Creative Cloud FAQ. ... View more

When you no longer need adobe software on a particular computer, please deactivate it tofree up the license to use it on another computer. You are able to install and activate software on two computers as long as you only use it on one at a time. Here is how you sign in or out of CC:  Sign in, Sign out | Creative Cloud desktop app and here is how you activate or deactivate a purchased product:  Activate or deactivate an Adobe product Regards, Pattie ... View more

We apologize for your frustration with this situation. When you contacted our support team did you receive a case number we can look up to see what is going on? Pattie ... View more

Terri- If you already did the trial, you can convert it to LR6 as Ned mentioned above. If you want to purchase LR6 from the Adobe Store, please see this link if you are in the US (the link above is for  the UK) Adobe Store - North America Pattie ... View more