Using the Community

Heya, my website lacks in its appearance on multiple browser. I have created an image using Adobe Photoshop. is that the reason??

how do I enter my company url [spam link removed] in my profile?

With the great sucking sound of Adobe's migration to CC, those of us wanting to buy perpetual license products often find it next to impossible to find the correct order page.  Example:  It took me over 15 minutes to find the page where I could buy the downloadable CS6 PPro.  I bookmarked it.Today I went looking for Acrobat XI Standard (NOT Pro).  I still haven't found that. [Correction:  I found it while composing this message; see below.]  You would think one could find a page to buy something quite easily.  Here's my path:  Home page->Products (Top Destinations)->Acrobat, then Buying Guide (small print in the middle of the page), then push the Acrobat XI Standard icon, then FAQ(!), then Purchasing Acrobat XI, then How do I buy Acrobat XI.  That opens a sub-text in which there is an active llink "Select a store".  I push that — and my cart is preloaded with Acrobat XI Pro!  No way to buy Standard that I can find!OK, back up

Just wondering when and if Adobe is going to support it in camera raw. I've been a Photoshop user since version 2 or 3 - would really like to continue with it.Thanks and look forward to your response!

The new splash screens are ugly and amateurish! I would imagine that Adobe has terrific, professional, artists on staff, so why not have something that looks professional?Every time I open one of the programs in Creative Suite, I am surprised. And, I can't find any place on the Adobe website to make a complaint directly.Anyone else have an opinion??

So I am talking to some dude in india and his misspronunciation was bad enough but then he said I am going to send you something, he got my email account and then all of a sudden the phone hangs up and I never got what he said he was going to send but I was unsure why he was sending it in the first place?  So now I called back and am waiting for the call back from Adobe because my problem was never solved?  Can we please get people that we can understand?

Since it seems there is nowhere else to send a complaint I will post it here.1) Customer Service - Please hire people who are fully trained, speak clearly, and know what they are doing. I am tired of contacting adobe and listening to someone with broken English try to upsell a new product while being unable to answer the questions they are given.2) Support - Where is the decent support? I think it's just peachy I can get a live chat account with mujhal in 45 seconds, but if it then takes them 20 minutes to figure out a simple compatability problem it means nothing.3) Complaints - Is it so difficult to have an email or section for customer complaints. It could be a dead letter office for crying out loud but not having a place for customers to redress their grievances with the company only makes them more irate. 4) Compatability - So you want everyone to update to new products. Good for you as a business, that's very smart. But how many customers are going to update their entire PC and O

Hi, I have just purchased the conversion package.The conversion seems to work - I can delete- change words within a converted document but when I try to add to a sentence or value after the first one or two letters or digits this addition automatically drops me into the next line.Example is pricing an inventory:-3 piece suite Enter $ =OK enter 1 =ok enter addtional digits the $ plus extra digits drop one line.(in this case ist three digits)3 piece Suite $10Dining tableChairs Result(after I add two more digits)3 piece suite$1000Dining tableAny ideas as to how I can solve this please?Message was edited by: dynamo2345

Hi guys,I got an academic question to ask Adobe, and it goes like this.I'm an undergrad. from University at Buffalo and I'm doing a final year project on companies and how they utilize social media to conduct surveys for their customers.I came across one of your websites below,http://blogs.adobe.com/digitalmarketing/digital-marketing/take-the-adobe-digital-marketing-social-media-survey/Where you guys were doing the survey back then, and I was wondering where can I find more details about it.For example,1. what was the problem which lead to the survey2. what are the example of questions which you guys asked (I clicked on the link but the survey has already come to a close)3. what are the results of the surveyI appreciate it if you can e-mail to me (to see that i'm genuinely a student who's writing a project about this)But here's the thing.I don't know how to reach out to the Adobe staff for the above and I was wondering how to reach out to them.Could really use some form of direction.Th

here is a transcript of a conversation I had with the adobe sales team today – surely we are not alone in thinking that this is unacceptable?You are now chatting with 'Vani'Vani: Hello! Welcome to Adobe Customer Service.Suzi: HiVani: Hi SuziSuzi: I spoke with your colleague earlier who tried to transfer me to sales but I got disconnected This is what I need a quote on for aAdobe Cloud: we have a team of 8 only requiring the design standard equivelant applications of photoshop, indesign, illustrator, acrobat, bridge. and one seat which would need the equivelant of design premium with the web applications as well.Vani: Thank you for the information, I will be more than happy to help you.Vani: I understand that you need assistance on purchase, am I correct?Suzi: can you transfer me to sales or provide me with a valid email address that I can contact someone in sales who could provide me with a quote please as I am going round in circles on the website.Vani: Sure, just to confirm, would yo

Hi,I graduate in 2 months (i still have valid university ID), can i still buy Student version of adobe products?

how do i add my pic to my profile?

Hi guys,This week I'm immersing myself in a Windows 8 Consumer Preview, IE10 equipped virtual machine, and trying to use everything there without using my host Windows 7 system at all.  I'm evaluating Photoshop CS6 as well in that system, and so far everything is going very well.  I'm actually able to use Windows 8, with a bunch of tweaks to make it into a serious OS.But one niggling little irritation remains, and I know of no workaround:  Using this forum with Internet Explorer 10 and trying to put quotes around things results in this:"XXXXXX"When I type the text XXXXXX above, I simply typed double quote characters in front and back.  This is what it looked like in the editor:Please ask the Jive developers to fix this.  Virtually all other sites handle double quotes properly with IE10, and as you can see even this Jive software gets it right in the thread subject.Thanks!-Noel

When I go to windows programs and features, i find 22 adobe related items that take up 18.5 GB.  Why so much stuff and what can I delete?

Upgrading from LR 4 to 5 on a Post Announcement Upgrade approval I received in mid-June.So I get approved for a PAU and at first I'm told to expect up to a 48 hour waiting period.  A week later, the LR shows up in my "recent orders" page but when I click download I'm taken to another page that says "you have no downloads" and that's the end of things.The rest of my story is just trying to get a fulfillment, a conclusion, for weeks and weeks now . . .  any help or insight would be greatly appreciated.  I've got thick skin, if I'm going about something the wrong way, I just want to know.I've spent HOURS on the phone with customer service.  They are really weird and not helpful in the least.  It's been like having seances over the phone.  Most of the time has spent on hold, they sound human and alive but seem to respond to every question with either an ambiguous return question or place me back on hold.  Almost every single time the call ends up with "we

How can I cancel my credit card annual renovation, after expiration date?

I went to the Developers center page on adobe.com, drilled down to Adobe AIR and went to the tutorials column (http://www.adobe.com/devnet/air.html). In the header is a MORE link. Clicking it goes to a page not found with a link labeled "Send us an email" (http://www.adobe.com/devnet/air/articles.html), I clicked that link but that page doesn't have any email links to report website issues. I chatted with a few people who said they were sales and couldn't help. I ended up on some other chat that told me to report this in the Adboe forums. Is this really the place to report website errors? No one at Adobe even reads these forums! Has Adobe just given up trying to hep customers?

Adobe has been incredible, both from sales and technical support staff.  Personable, capable.The products are great, run faster than previous iterations, installation is quick and smooth as a baby's bottom, and while I was deeply skeptical when I learned of the CC policy, I am totally impressed at the exectuion of this model.Kudos.

Hi, I would like to get one of the Wacom's family tablet: Intuos5. Does anybody know if it's compatible with Adobe CS3 software? I am working on Mac OS X version 10.6.8.I would appreciate any information, Mardob.

Today (7AM PDT) when I refresh the PS Forum page I can see the latest updates, but it lasts for only 1 second and reverts to the original page.  Have tried this a dozen times and same results every time.  Worked fine yesterday.Win 7 Firefox browser.

Is there any way to get rid of the stuff in the centre and RH columns of this forum screen? I'm fed up with seeing Bill and all the other stuff. I just want to read the forum questions.Bob frost

Firstly, thank you for taking the time to read this forum post.I make no apologies for the "dramatic" forum post title, but whence you read my story, you will hopefully heed it's notice. The fact also that it has took a long time to find the Forum of which to actually tell my story, reinforces Adobe's "shambles" of a service, as everything is confusingly named. Even typing "customer service" into the search field yielded no results, which is just laughable, considering the amount of negative comments that Adobe recieves about it and having seen such posts myself, know for a fact that such posts exist.I would like to add that I am a university student whom was buying Adobe software for use at home and because of it's use at my university for work on my Journalism and Media course.On February 27th, 2013, I bought Adobe Creative Suite 6 Design Standard and Teacher Edition (Mac,English) for the price of £329.64. So far, all is simple. THIS IS WHERE THE NIGHTMARE BEGAN, so hold on tight.The

Yesterday, I could move from one forum to another, and my login was maintainedToday, every time I go to a different forum, I must login againWin7 + IE10 and no Windows update this weekADDEDThought the problem fixed itself, but it did NOTI went from here to Encore and then Premiere Elements and then Premiere Pro... and login was not lostThen back to here to say all seemed to be working... and login was lost... problem is intermittent, but NOT fixed

comment comfirme mon mail ?

I've spent most of the day trying to install Adobe After Effects CS6 trial version.  I finally managed to install the Creative Cloud version but I do NOT want Creative Cloud.  Are they two different versions?  Or if I purchase the CS6 version and fill in the serial number, will the CC download become CS6?I looked under HELP to see if I needed to de-activate the Creative Cloud version before uninstalling it and saw an option to 'log out'.  I decided not to do anything before figuring out if they are one in the same or horses of different colors.thanks,Paz