Using the Community

Subject: Single Picture is getting blacked out when pdf document is upload to a websiteWindows 7 , x64 computers, Acrobat XWe have several copies of Acrobat, essentially what happens is the user combines two adobe documents, and then she/he uploads them to a website. Before the user uploads the PDF, the picture is not blacked out. After the user sends the document to the website, the picutre in question is a black square. The document is around 200-300 pages long and there are many pictures on it, but it is this one picture in question that is getting "blacked out"The reason this is a problem is because we're a mortgage company, and that Picture needs to be on the document otherwise we get penalized by our investors.

how do i change my old email adres/adobe ID?

Just discovered this. I upgraded to Firefox 19 yesterday. I'm only running the NoScript, DownloadHelper, and Firebug plugins. If I pull up a Adobe help page such as:http://help.adobe.com/en_US/FlashPlatform/reference/actionscript/3/flash/display/DisplayObject.html#event:addedToStagethen it will start causing Firefox to experience horrible lag. I know this because if I have Pandora running in another tab the music will start breaking up until I close the tab with the Adobe help page. NoScript is set to allow Adobe.com and this has never happened in previous versions of Firefox - the tabs used to coexist with no problems.

Ordered my product onlinen through Adobe's website, paid for it via Paypal and then Adobe sends me an order cancellation an hour after Paypal submits payment.  I did not authorize an order cancellation and no reason was offered as to why my order was cancelled.  Called Paypal and they did not receive an order cancellation so they cannot request a refund for my payment.  Called Adobe customer service, sales, and billing....no one there seems to be able to locate my order even though I have a copy of my order number.  Billing has accused Paypal of submitting an unauthorized payment and says Adobe cannot keep the payment or apply it to a non-existent order and that Adobe cannot send back the payment because Paypal made the mistake.  Sales cannot find that an order was ever made.  Customer service cannot find my previous Adobe purchases (I have made several over the past decade) in order to back trace my order and see if there was a mistake in the system.&nbsp

Hi!This is an error that has been around (at least on my computer) for some months now:Pressing the Sign in link on the Adobe Forum pages takes me to a non exising page error (404).this is the page I get to:Page is not available broken link 404.Also there is no form to report this kind of web page errors, when clicking the "Send us an e-mail" link on this page..Signing in from some other page or form at first seems to make no difference, reloading the page makes no difference, but clicking "sign in" again, I get logged in (without getting to the sign in page).Am I the only one having htese problems?I'm on Windows, alwsay using FireFox (latest version).Best regards,Andreas Jansson

I'm buying a new machine and I have 2 options of Graphics cards 1 = NVidia NVS 510 2Gb PCi GFX with HDMi and 2 = NVidia Quadro 2000 1Gb PCI GFX Card – 3D.  I know that the Quadro 2000 is supported but the NVS 510 is very new and I don't know if it has been tested on the After Effects platform yet.  Which card would be the better one to choose?

For reasons too confusing to go into I have two Adobe accounts. I need to delete one of the accounts to free up that email address.

Having contacted customer "support" on several occasions, it is evedent I am not progressing with my issue and unlikely to get it resolved.  I keep getting through to an Indian call centre that keeps sending me around in circles.  I have spoken to a supervisor that told me to take a photo of my student ID with my phone and submit it to them (as I dont have a scanner to do so).  I have done this and still no joy and constant emails to say they will close the issue if I don't respond.  Again I respond to Indian call centre and put on hold for long periods of time to go through the whole process again and again!!!I want to make a formal complaint and progress this issue.  I have requested call backs, which have not materialised!  Left messages with various depts and still nothing.  Is all of the British Adobe team on late xmas holiday?!!!!VERY angry Customer indeed!!!

I made the mistake of using my full name as my user name on the Adobe forums years ago.  Now when I do a Google search of my name, the old threads that I posted asking novice questions show up.  It doesn't appear that Adobe allows you to remove or edit the content of old messages, so I was wondering if anyone has other suggestions that may help to avoid my old posts showing up in Google searches?Any suggestions would be really appreciated.Thanks!

I'm here with a new account assigned to an email address that I do not want to use for forum communications because my regular account is broken, and there seems to be no way to fix it.When I try to log in with my regular username and password I get a message that says the username or password is invalid.When I click the "forgot my password" link I get a message that Adobe is sending me an email to help me fix the problem, but no email ever arrives. (Yes, I've checked the junk mail folders both in my mail reader and on my ISP's mail server. And I've tried this several times on different days.)When I try to define a new account with my standard email address I get a message that the address is already in use. (So no, the emails are not going to some old address that I've forgotten I signed up with.)If there's anyone from Adobe monitoring this forum, please help! Your system seems to have locked me out and left no way even to notify you that something is wrong.

The Aussie dollar is currently stronger than the USD and heas been for 12 months, why do we have to pay a 25% premium over US customers for an online service that shouldn't be affected by shipping or import taxes?

It's probably temporary, but a number of responses are missing from several threads I've posted to today. I can see that I made them as they appear in the Recent Activiy list that displays when I click on my name, but when I go to the thread there are several missing posts, including some made by others.

This is pretty strange, but I cannot access the forums since yesterday with Chrome only on my laptop. I get this:I can access with Chrome on my desktop and can access with Firefox and IE on my laptop, but not Chrome. I am running as administrator and have cookies enabled.I did run CHKDSK F: from the command prompt as administrator yesterday because I've been having some trouble with my projects drive. It just hung which was what I expected since that was what it was doing when allowing the chkdsk to run on startup (which it was doing automatically having detected a problem on F:/).Thanks for any recommened solutions.Paul

Recently, a new poster was asking about uploading images to the Forum. Not how to, but allowed formats and max size (dimensions, or kb / mb). It seems to me there used to be a FAQ addressing this, bit I couldn't find it to direct them to it.Am I misremembering? If not, does it still exist, and if so, where?--OB

Does anyone know the secret to adding names to PM Address Book?  I select Address Book and type in screen name.  When name appears on dropdown list I click on it and list dissappears but nothing added to list.If I click on the Add Contact button it opens simlar screen and go though same process but no contacts are added.What am I missing?

How do I get from forum overview to it's discussions?E.gFrom:http://forums.adobe.com/community/flex/flex_general_discussion?view=overviewTo:http://forums.adobe.com/community/flex/flex_general_discussion?view=discussionsRight now I edited the view= parameter to discussions to get there. I couldn't find a link to get to discussions, except browse -> discussions which didn't work cause it switched back to some base forum not the one I was in.

Adobe Brings Retina Display Support To Photoshop And Illustrator CS6 As A Free Update For All Users..... if this is TRUE then how Do I get it. My CS is HORRIBLE visually. Does ANYONE know anything encouraging about this issue with Adobe CS and Retina Display???

Today the access to the forums with Google Chrome is not possible. Response from the system:http://www.adobe.com/special/message.htmlNo problems with Firefox.

In the past couple of days I have to log in every time I visit the forum with a fresh browser window, even though I click the [  ] Remember Me checkbox during login.Is this something I've neglected to flush/clear, or am I not alone?  This is a definite change between pre- and post-update, and I haven't done anything else to my system, which is otherwise functioning perfectly.Why is it so much to ask that things just work the way they're supposed to?  Through these little things those of us who help Adobe's customers are made to feel more and more unwanted.-Noel

I followed http://kb2.adobe.com/cps/402/kb402704.html and arrived at Adobe's 404 page.  On the default 404 handler page the link http://www.adobe.com/aboutadobe/contact.html is provided with the text:Broken link?Send us an e-mail.Which to me should lead directly to a form to fill out and provide details of the broken link, but instaead one arrives at the default Contact Us page, http://www.adobe.com/aboutadobe/contact.html , where one must strategically select the correct option which is very obscure and for most users not easily found.  At this point most will simply move on with their day and not report the broken link due to the amount of effort expected on their part to do so.  I suggest the workflow for this be corrected or considerably easier for the end user.Lastly, I desire to know where http://kb2.adobe.com/cps/402/kb402704 has gone to if someone could kindly tell me.

I've been trying for hours to sign-into AdobeTV, and cannot. I've reset my account twice, then initiated a chat with support who also reset my password. I can get to other areas on Adobe & sign-in to those areas, but when tring to sign-in on AdobeTV, I cannot. Because I assume it's a site bug, I tried to submit a but report and GOT AN ERROR THERE TOO. (I recorded a screencast: http://youtu.be/rf7as_BPRuw )It's becoming laughable SO FRUSTRATING, as I navigate around to all the adobe sites— just trying to get help signing-in.

Hey guys,   Sometimes when I try log into the forums it says something along the lines of "Your acount has been banned. If you believe this to be a mistake please contact and administrator". Then, after I wait a few minutes and try again it works and I can log in... any admins out there know what is going on?

I used one several years ago to register Photoshop and forgot I had it.  I opened a new account as a student but would like to now combine both accounts under my personal, non-student account so that all of my products are under one umbrella, so to speak.The Adobe ID page states that if you need to combine two Adobe IDs, that you must open a support ticket.  The link on that page points to the product support page, where there is no information or link that I could find for a non-product issue.  The support portion of Adobe sent me in circles for the better part of an hour, as every link led to product support.Can someone instruct me on how to open a non-product-related support ticket to get my Adobe IDs combined?ANY and ALL help is appreciated!

Can't save - print - email as all has disappeared except for basic icons on screen but when opening them there is no information in them - such as computer ID or relevent other info.  Need is desperate for urgent help please - not even sure if I can received any help given???? do need basic info as am almost 70 hence am indeed 'confused1'

For some hours  earlier tonight, I received a 404 Not Found error when trying to access these forums. Was this a scheduled maintenance, or what?