Using the Community

I bought CS4 weeks ago and can not download it.  I've spent more than 10 hours on the phone with tech support, or mostly on hold, waited for  callbacks that never came, jumped through every hoop, erasing OS because they said it wouldn't download on a Mac running 10.6.3 and with less than 12 digits in the serial number (the day they said this was the first day Apple came out with 12 digits), deleted all adobe products and there has been no resolution.  No resolution offered.  They finally called back last Thursday and said they think it might be a disk problem and wanted to check but their software didn't work.  They PROMISED to call me back yesterday at 5 and PROMISED it would be resolved.  I was here at 5 and waiting but the call has yet to come.  They don't respond to the portal and everytime I call it is a minimum of 30 minutes on hold waiting to talk to someone.  They have taken more than 40 hours of my time and won't resolve this.  I bo

I'm getting ready to upgrade to a CS5 Premium Design suite through a third party vendor but before I do, I have a quick question I'm hoping someone can answer.While I have individual programs, my best price will be by upgrading from Macromedia Studio 8. I see that I can upgrade for $799. However, looking at 3rd party sites, their upgrade packages at that price are for upgrading from CS3/CS4. They offer no other paths.My question is this, if I buy one of those, will my upgrade work? I'm guessing I'll be fine, but just thought I'd check. I would have asked Adobe directly, but I can't seem to find any presales contact info.

Am I seeing things, or here we have two persons with the same screen name?http://forums.adobe.com/people/Federico_Plat%C3%B3nhttp://forums.adobe.com/people/federico%20platon(Yes, I know it's really two identities belonging to the same person, but to my eye both screen names look identical on screen; and I thought the system prevented entering a screen name already in use).

Have an older  (unknown) version number of Adobe3 sets of photo's were taken and downloaded to the Digital Camera Photos folder on our computer.How to select as a group and copy the images to 3 separate folders.In other words from 'group folder'  to 'abc' folder, 'def' folder and 'ghi' folder.There are more than 25 photos to each group.tiaoldcity1062

On occasion I have found a particularly interesting thread with much information provided by several users and wanted to print the thread for future reference. When I print the thread, only the first one or two posts print, which amounts to about one page. The remaining posts do not print. I have tested this in both Firefox for Windows and Internet Explorer.If this is a bug, please try to fix. If this is a feature lacking, can you provide it?Thanks,Van

Hi,  I purchased the upgrade to Acrobat 9 Pro, but, it seems that I don't have the v 6.  I cannot contact them to refund the money I paid for the upgrade.  Any suggestions?

Today I planned to buy PhotoShop Elements 8.On the website was a price of $79.99 after rebate. $99 before.Now I live in Europe and thought in Euros it will be less, knowing the exchange rate.However in Euros it was €99. That's if you want them to send you the box. Downloading is even more expensive.Is there anyone out there that can explain me this logic.It doesn't feel right to me and I'm not buying...

I am so eager to try out the CS5 Master collection! But I have a few dilemas and questions. (as I am sure a lot of others do)#1, I have purchased two Premium suites. CS3 Web Premium when it came out and CS4 Production earlier this year. (in February) ... Does anybody know what the cheapest way will be to get my hands on CS5 Master Collection? I hope that Adobe will consider a new Upgrade price for those of us who have purchased CS3 and CS4. If not, I guess my best option would be to sell my new CS4 on ebay and upgrade the CS3?#2, I have 3 computers. (2 laptops, 1 desktop) I will need my Adobe products on at least two of them. -- Does anybody know how well this will work out? Like if I am using Dreamweaver CS5 at the office and forget to log off at the end of the day, will I be able to use it when I get home to my other laptop? Or will I have to drive back to the office and somehow deactivate that copy?

Is it just me?I am being logged out several times an hour and needing multiple attempts to log back in.Is there some maintenance going on?Should I give up until tomorrow?

I was trying to layout a table using an Indesign custom script in CS4. The input to the Indesign is a XML filePlease find below the snapshot of the XML file with the table definition:<Table xmlns="http://ns.adobe.com/AdobeInDesign/5.0/" aid5:tablestyle="_XXY" aid:tcols="6" aid:trows="17"><Cell xmlns:aid5="http://ns.adobe.com/AdobeInDesign/5.0/" aid5:cellstyle="_XYY" aid:ccols="1" aid:crows="1" aid5:tablestyle="_XXY">Now when the table is layouting it is not taking into account the style of the table nor that of the cell.Can you please suggest what is the best way of defining the table styles and the cell styles so that the table can be laid out in Indesign with the proper table styles and the cell styles.

Lately in the Adobe Reader forum, there has been a rash of people asking questions about "deployment" of updates and how to modify the patches for pushing over a network.It's just my opinion, but this is a "user to user" forum for everyday people who are having issues with the software and need help without having to pay for technical support.Someone who is "pushing a patch" over a network to hundreds of end users is:Not an everyday user.Being paid by someone else to push the updates.Being paid to modify the patches so they can do so.In such cases, there is an employer who is not only mandating the things stated above but reaping the benefits from having a professional do them for them.These employers should be paying Adobe Support to bring their people up to speed on how to "push" patches over the network in the way the employer wants it doneI'm not a network administrator (other than my five systems at home), I'm not an I/T professional (yet), and I don't write C++ or create APIs.I'm

I want to do a live drawing for an audience, working in Illustrator. Does anyone know of a way I could show the drawing evolving in real time, but with out showing my whole desktop, toolbars etc. I want to show a nice clean screen with nothing but the artwork on it. All ideas gratefully received!

Hi,I can change my email address for the Adobe account, but this does not seem to change my address used in the forums. Isn't it possible to change this address as well?Brgds!

I have photoshop cs, application keeps quitting, illustrator OK

I have strong reason to believe that this is a poster, who was recently banned for profanity, and abuse, but with a new screen name.http://forums.adobe.com/people/Bill%20C%20untSomething to check out.Hunt

Through Virginai to India want to work for 5 dollars an hour?From: Karthick neelakandam (freelancer) [mailto:<email address deleted by host>]> Sent: Wednesday, April 14, 2010 6:24 AM> To: xxxxxxxxxxxxxxxxx> Subject: Openwire - Looking for a part-time Adobe Air Experts.>>>>>> For Internal Use of Employer (Please don't delete or modify while replying to this email)>>> Monster Resume ID: 23753317      Personal Folder ID: 8084497>>>> Dear Richard,>> About Openwire solutions:>> One of the leading emerging software services & IT offshoring company that develops software for the client based out of US, UK & Europe. We are headquartered in Virginia, US and we do have offices in UK and an offshore development centre in India. We work with a combination of American based project management team and Indian development.>> We approaches software development as a discipline in its own right and p

experiementaledits in this thread http://forums.adobe.com/thread/616575?tstart=0 has been edited several times for profanity... but at least one person complained that the un-edited profanity is being sent to a work email addressJust when is someone's account locked so they may no longer post?

I have an immense number of Freehand files dating back to the beginning. If I could just open Freehand 7 or 8 forward, it would sure beat trying to recreate the work in Illustrator 5. I don't expect a Freehand upgrade, but since you own the program, is an import utility too much to ask for?

Hi.I don't like this question about the new Creative Suite and when it will finally be released. But I've a question about the grace periods Abobe offered the last times after their release announcements. Will there be one for CS5 too?Best regards

Well this is most disconcerting! I'm usually this account http://forums.adobe.com/people/Victoria_Bampton-i0XtJJ but today I've woken up as this one http://forums.adobe.com/people/Victoria_Bampton!I've tried the log in log out routine in the FAQ.  Could someone please kick me?

Does anyone else feel that the cost for upgrades is ridiculously highly?Adobe has a great product CS but over the past few versions, I have felt that the changes to the new versions don't warrant the $800 - 1000+ costs for the upgrades. Those prices are more warranted for new full versions, but upgrades for 1 or 2 versions back should be 1/4 of what they are charging.

Hi. i wanted to know if adobe is planing to make a creative suite for linux.that would be wonderful.at the moment im a mac user but i dont like the developement direction of thatbitten apple. its just wrong.

http://cs5launch.adobe.com/ has been changed since I looked a couple days ago... and now nothing worksThere used to be a scrolling row of sneek peek video linksNow, each subject area (there are 4) has a box to click... except clicking does nothing at allIf anyone here knows who is working on that web page... they uploaded a new page without working links

Where does one go to get a forum account straightened out? Through no action of my own, my forum account (JETalmage) suddenly started acting like it was a new account, and all my many existing posts became marked as JETalmage-mzVC8V. That account contains my avitar, history, etc. I didn't do this; the system did. Who can fix it?Thanks,JET

"Now let me put aside my role as an official representative of Adobe for a moment as I would look to make it clear what is going through my mind at the moment. Go screw yourself Apple."  - Lee BrimelowI've lost a great deal of respect for my long time beloved Adobe and their great products when I read this and other related comments from Mr. Brimelow. His tantrum-like comments are an embarrassment to Adobe's stellar image and he should clearly be removed for knowingly using such poor judgement - repeatability.Take heart Lee, Flash still works just fine on millions of computers (even Macs).  Perhaps instead of an "their out to get us" attitude, focus should be on developing content that CAN work on iPad/Pod touch/Phone.  Apple doesn't hate you Adobe, they just have a few gizmo's that don't run Flash.  I would think a software monster like you could work around it rather than take a stubborn 'victim' position.Two things:  1. Fire Lee, he makes you look bad &