Using the Community

After moving to the Khoros Forum, the default date display is dd/mm /yyyy, which is commonly used in Europe and America. However, it may not be very familiar in other countries. Before the account management was changed to the current style, it was possible to change the format of the date display (I also changed it to yyyy/mm/dd format). However, the setting items disappeared after the account management screen was changed to the current style.Since the settings themselves are maintained, I do not feel any inconvenience, but I think that it is a part that inconveniences for those who will use it from now on. Would you like to be able to customize the date display part again?

Update:   Hi all,   We've solved for the performance degradation on the community that was present from 11:03 am PT to around 2:30 pm PT. Please let us know if you continue to see any issues with performance on the overall Adobe Support Community.   Thanks, Melissa               Hi all,   We've seen your reports on the performance degradation for the Community. We're aware and are currently working on finishing up a solution.   Thanks for your patience with this. I'll update here as soon as we find that performance is back up to par.   Thanks, Melissa

I have a severe performance issue with the forums. Here is some info- If I sign out this does not occur- Affects the list of topics in a single forum- Does not affect the list of forums, or the display of a single topic, or repies- There is a variable delay from a few seconds to several minutes. If it takes too long the browser may time out- Seen on multiple networks, systems and browsers- Using tabs I can browse to show multiple forums, one per tab. All the tabs I use will lock up, and then all of them will unlock together- Has been happening for several months, but recently became much worse- Sometimes the problem goes away completely for hours- I am located in UK - I have a lot of contributions (over 45,000) Any thoughts or fixes welcome

Thank you, thank you, thank you for _FINALLY_ defaulting the sort to latest and not the incorrectly-named relevance.   I _STILL_ want to know how relevance is determined.  Coz none of it was relevant to me.   In any case, kudos for finally doing something right.   ^ _ ^

There are featured posts showing up that haven't been commented on in months. The most recent comment on this post was 25 Jan.

  Hi, I hope someone can help me. I have a photo of a car that has recently just reversed into my car and smashed the front badly. The photo is such bad quality and I cannot read the lisence plate. Is there anyway to make this photo clearer? I attached the photo, it's the silver one infront.   any help is appreciated!

For some reason, my email address is appearing as my screen name. I can't find a way to change it.My set screen name in my adobe profile is not appearing (so please don't suggest I change it there because it doesn't work), and in my forums profile, I can't find an edit function to change the screen name. Please help. I don't need the world to have my email address.

Hi there... I have no clue how to change that really, really REALLY old nickname "BeautyfElle" to something else. The screen name in my adobe ID is changed long ago to SensationElle but here it appears still to be the old BeautyfElle... Account.adobe.com: ... what I see here 8-/ How and where do I change it for the Adobe Support Community as well?

Hello, I think that it would be nice if we could adjust the number of posts one sees in a page.   I find myself clicking on the next page button quite often, and would prefer to see at least twice or 4 times as many answers on a forum page.   thank you in advance!

Hi, I was trying to update my profile, but it's not updating. The "username" and the email is not updating, even though I successfully changed it. On my profile's "admin" page, it updates, but the info doesn't update publicly. As you can see, it's still "iam3ple" when I changed it to "DannyWyatt"... Anyone knows what could be happening? Already logged out, logged back in... no luck 😕😕

[This post contains embedded images that don't appear in email. View the post in your Web browser to see the images.]   Copying a URL from a post and then pasting it to another post can add a blank to the anchor's HREF string, resulting in a link that doesn't work with some important web servers. To reproduce:   1. Go to this post: https://community.adobe.com/t5/lightroom-classic/unable-to-enter-lightroom-6-serial-number/m-p/10914691#M176344   2. In Chrome, right-click the web.archive.org URL and do Copy Link Address.   3. Start a new post.   4. Paste the copied URL, then type space, return, "here" (no quotes).   5. Click the Post button.   6. In the post, inspect the HTML for the link and observe that a space as been added to the end of the HREF:   7. Click on the link in the post and observe that the Wayback Machine says the URL has not been archived.   Compatibility between these forums and the Wayback Machine is important, because Adobe

Can someone set it in the correct alphabetical order.

Inserting "bad" custom HTML snippets (incomplete, missing quotation marks/ closing brackets and that sort of thing) completely messes up editing posts you always get messages about no text body existing. You have to strip any custom formatting via HTML editing and then start over to even fix a simple typo. More to the point, the editor seems to just dumbly repeat HTML tags to retain its paragraph structure and in doing so produces invalidly nested HTML, which then of course will be rejected by the syntax checker/ sanitizer.   Mylenium

For months now I receive unwanted community end user digest messages, up to 100 at a time, resulting from a post I made a few months ago. They just keep coming and soon my IT department are  going to make an issue. How do you stop this digest messages? 

What to do when there isn't any sollutions being offered to a problem?(regarding this thread)https://community.adobe.com/t5/indesign/on-screen-keyboard-virtual-keyboard-leaves-black-screen-on-windows-10/td-p/10886342?page=1 Is there a way to contact support in another way, I can't find one (except sales)  

Ok I got to it once then did a refresh and got a error (don't have a screen shot of that one). Then went to "My Profile" page that displayed ok. Then from there click avatar and selected "My follows and got this error.          

I'm searching in a forum. The results highlight occurences of the forum (product) name even though I didn't search for the forum name. The search shouldn't highlight the forum name, only terms that match my search.   

It seems many users are confused about the purpose of that forum, and post there when they need help from the community.

I accidentally created my email as the display name for the support community. where can i change this?

Hello,I recently setup an Adobe ID and created a username for the forums. Because of a bug in the site or my browser, the page kept saying that the user ID I wanted was taken. I kept trying increasingly absurd names and it kept saying the name was unavailable. I gave up and left. When I came back, it looks like one of them stuck - this one... adbahsdaskashdh or whatever it is. Very comical, I know.I would like to change it to CassidyBowlCut. However, the place to change your username in the My Adobe panel does not work correctly. I update the name and nothing happens.Can an admin or moderator please change my adobe ID to CassidyBowlCut? My email is [removed]Thank you,Cassidy

Hi everyone,   Thanks for your patience in waiting for this update - our team spent the month of December and a little bit of early January refactoring much of the Adobe Support Community. While refactoring won't show up too much in tangible features and bug fixes, we needed to spend time making sure the foundation of the Community was more solid than it was. We hear you and recognize we've got much more work to do this year. With that, here's what we released on Monday, January 27th, PT:   New   Read Posts/Replies We've introduced a button to jump to the latest activity in a conversation - this will bring you to whichever reply was the most recent. There will be future updates to this feature so please let us know how this feels when you use it. We've also introduced another community page filter option called "No Replies". This should help you all to find original posts that need a reply more quickly. Again, let us know how this feels.   Bugs The following bu

This happens way to quickly and recently does NOT go away unless you Refresh the page.   2 things should happen. 1) Either it should not show at all unless someone places the cursor over the username for somewhere around 3 seconds and AS SOON as the cursor is removed it should go away, disappear. 2) Pop up immediately and disappear immediately.   The BIG thing is the Disappear part in either 1 or 2. that box should not stay On Screen after the cursor is removed from the username. If you, Whoever, wants to see the # of Badges, Posts, Replies, Likes some other user has you, Whoever, can leave the cursor over the username.   Also If I place the cursor over my username I see 3 badges in circles and another circle with a +22 in it. I take that to mean I have 22 more badges. Well I have 31 badges not 25.   OK Saturday morning rant over.

I clicked a link that someone posted to an Adobe forum. It changed my sort order from Latest to Relevence, because 'relevence' was one of the criteria in the URL.   Clicking on a link should never change my preferences.

I posted this a while ago but never got any action.   The main home page for the forums need to have at least one change.   The Sort Box needs to Default to Alphabetical for the list of forums. Popular just doesn't cut it. Popular to WHO? Popular in what way? So what if the most popular forum is InDesign. I need help with Photoshop or LR Classic, or Bridge. And if forum X, Y or Z is the most popular that only means there are more problems with that program than there should be.   Also have the Sort Selection box be Sticky no matter what you have it set to as the Default for a user that has never logged into this forum system. As it is now if I go there and set the sort to Alphabetical then just Refresh the page it changes back to Popular.   This can't be that hard of a change. I really think this is a BUG and not a feature.   99.99999999999% of people that come here are looking for HELP with a problem they have with a Specific Adobe program. Having the froums l

And one more complaint about the Adobe Community.   I had logged on, set the sort to latest (because why relevant?) which changes the URI: community.adobe.com/t5/coldfusion/bd-p/coldfusion?page=1&sort=latest_replies&filter=all   But when I click the bookmark, the community SWITCHES IT TO RELEVANT, REGARDLESS!!!!  So I change it to latest, and click the logon button, go through the logon process, AND THE PAGE IS SORTING BY RELEVANT!!!!   WTF, Adobe?  Why cram relevant down our throats???  And who, exactly, decides what is relevant, anyway????   Again, lousy choices/decisions.  I'm surprised Adobe is still in business.   ^ _ ^