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How can I send an email and get help? I've been trying to get help from the chat but I can't get the help I need. I live in Denmark so I have no way of calling the US number for the customer support. There must be a way to get help even if I don't live in the US. Can't I just send an email?
Pretty sad I cannot take an old family photo and make us laugh and smile. SMH. Something about guidelines which I read and it DOES NOT APPLY TO USE!
I want to delete a link within a post or delete the entire post. I posted the link by mistake. Please help
Is it possible to do it vai api.
Hi all I'm trying to login to adobe community. But each time I pad in this restricted view page. After some Google, as far as well could see the posts. It looked like I'm blocked coed or banned. I've checked my email and never received any messages related to this. This is my regular profilehttps://community.adobe.com/t5/user/viewprofilepage/user-id/11060664 Does any one know if this can be lifted? I find it awkward, that we don't receive a notice for this. Possibly, I would want to adjust any wrong doing I perhaps did. I'm not even sure why I was blocked. I've tried deleting cache and cookies. Still happens after that.
Good morning,the sysadmin closed my previous account and created a new one.This has the side effect of disconnecting all my posts from my previous profile from my new Adobe profile.Is it possible to merge the two community profiles?Thanks
I want to be able to flag a post/comment so that it pins in my account for easy referrence in the future. For example, I find a solution in a post that I want for ref later - so i can then click on a PIN icon that will do that. Place that icon beside the Follow button???
Hello, I didn't respond to this, but I thought I might report to you. This may or may not be a scam. By the way, I didn't click on the link. I just directly went to you. mail@mail.adobe.com. The subject line is; Important information about your Adobe account. Your Adobe account will expire soon.Dear Adobe customer,We've noticed you have not logged in to your Adobe account in more than a year. In keeping with our policies, we are contacting you to let you know your Adobe ID will expire 90 days from now. If you take no action within the next 90 days, your Adobe ID will no longer be valid, you will no longer have access to content you may have stored on our servers and this account will be closed.Your Adobe ID is: <An email that I hardly use that is not in my account.>If you would like to maintain your Adobe ID listed above, you can log in now to keep it active.
There's a great feature in the Insert Photos tool on the forum that allows you to browse through your Saved Photos. There is even a section called My Albums. Unfortunately, I don't see and can not find any way to edit these albums. I thought it would be somewhere in my Profile. It would be a great time saver if the albums could be edited like you can edit the Macros. It would make my life easier.
Hello, I recently created a post in the InDesign Community with the title “AI Translator Plugin for InDesign”. Here is the link to my post: https://community.adobe.com/t5/indesign-discussions/ai-translator-plugin-for-indesign/td-p/15502281 In the text, I mistakenly wrote that the plugin supports ChatGPT, DeepL, and Google Translate. This is incorrect. The plugin actually works only with ChatGPT. Unfortunately, I don’t see an “Edit” option on my post. Could a moderator or community expert kindly help me correct this? I want to avoid misleading readers. Thank you very much for your help and for keeping the community accurate and clear.Best regards,
When logged into a banned community account, it's impossible to view any page on the forums. Even though these pages are publicly available when logged out. As it's also impossible to log out of said banned account without clearing all browsing data from browser profile this can be quite frustrating. Would be great if banned users could view pages and simply be banned from contributing. Thanks for your time!
Hi. (I’m posting this from a free account using a different email address, because my Adobe account can’t access the site.) When I'm logged into my paid Adobe.com account, every page on community.adobe.com returns an error message. I am completely locked out. The site displays the message “You are not allowed to access this site,” then usually, not always, immediately redirects to another URL (https://community.adobe.com/t5/errors/FilterErrorHandlerPage), displaying the message “An Unexpected Error has occured.” Even though I’m signed in, the error pages have a “Sign In” button at the top-right, but clicking it returns a 403 error from the server. This happens on every browser I’ve tried: Mac Safari, Firefox, and Chrome, and on iPhone Safari. I spent about 2-1/2 hours with Adobe support, and all we accomplished is getting me logged into a new free account to access this site. Am I banned? Is there something wrong with my account? Thanks.&n
I try to editar my post and receive a message with ERROR ERROR UUID: 2a551e5b-c9b9-4705-995b-05da274fd369Try to Update or going back to Home
I had already selected 'windows', clicked post, then this error message came up but with no 'topics' left to pick from! See screenshot. It'd be great it Adobe outsourcing tech support to their own customers then didn't also get in the way of that.
For a main functiionality for this subsription service it is totally unacceptable. When text box is selected, tyoing in letters or numerous you see nothing. Like what we are gettting for our payment. Nothing!
Hello to y'all,I need some help. An MP4 file was sent to me that was important. I watched and listened a few times but yesterday the video did not open properly and only the audio worked. Instead I got an aqua colored screen and no video. Instead of any time line under the video I just got a red line moving quickly across the screen and I had no control whatever. Can someone help me correct this situation?Thank you,Photodoc16
If part of posting any idea included a field for identifying "what problem or problems is your idea solving?" then Adobe could use AI to identify ideas which are attempting to solve the same problem. This would allow Adobe to quantify which problems are most common (as opposed to only seeing which ideas are popular), and allow users to filter for ideas that are trying to solve specific problems, etc.
No blocker active in Chrome. Windows 11.See video.Same website works as expected in Edge.
I've been an Adobe user for decades, and until a few weeks ago have never bothered to look at or post anything within the "Adobe Community". Nothing against it, just haven't needed it and never wanted to take the extra time to go into yet another app to write up a note like this. I suspect this is true of many "power users" or people who work on large teams where questions can be more easily answered by humans. Especially these days, when it's much more reliable to simply ask chatGPT. The biggest barrier for me personally has been that I didn’t want to leave the UX (Illustrator, Photoshop, etc) to open up "yet another" tab/app. Go to a browser, click a bunch more buttons, etc. Instead of making the user drill down to find an answer, why not bring the answer to them? Why not provide support seamlessly within the app? Leverage AI to supply answers or tell users "we'll get back to you soon with an answer!" while their comment gets routed to Adobe's CRM. AI can also ask for clari
Need one for those "armchair commentors" who don't add to the conversation with their mornic replies that do not add to the solve what so ever!
It's very annoying to find posters posting replies and then automatically marking their reply the correct one. This is particularly silly because once a comment is marked "correct", the thread is labeled SOLVED. Even if the OP still has the problem. This creates an incentive for Adobe Employees to mark problems solved giving the impression that there are fewer outstanding issues AND for experts to rack up their percent of problems SOLVED. So any one can post anything and then say they solved the problem, which will then bring people in using that solution. This can lead to:People trying to fix problems with solutions that don't work.That in turn leads to more posts on the same problem as people are going to start a new post without the alleged solutionSome people may be helped by the proposed solution. However this will lead to the thread being overwhelmed by responses about that solution. Unfortunately, this means the original poster's problem will be buried!Ideally, only t
For the past four hours or so, I can't reply to many threads in the Lightroom Classic Bugs forum. When I click Reply, the browser scrolls to the second post in the thread or the green-boxed correct answer if there is one, but no reply box appears. With two threads, I waited for about an hour and then was able to reply, but I can again no longer reply on those threads. I've tried Chrome, Firefox, and Safari (Mac); logged out and in; deleted all "adobe" cookies and site data. @Bob Somrak is experiencing similar symptoms with this thread: https://community.adobe.com/t5/lightroom-classic-bugs/p-default-metadata-shows-original-and-cropped-as-same-dimensions/idi-p/12874469#comment-on-this
Hello, I received a strange letter to my work email from Julia from adobe work account, that I’ve been selected by creative community fund to receive $ 10 k. And I want to be aware that it is not a scam.
I know adobe softwares are English first software, but you are a design software company, you should see the horrible chinese character rendering shown in the app UI across all apps. please please fix it with a new font or do a better rendering.
Some months ago I received an email stating that my account had been reset to "newbie" status, but when I logged in I didn't see the change, so I ignored the notification.Today I posted a comment on a blog post and I discovered my account has somehow been split into two different accounts. I only ever created one.My original account (which shows my correct posting history) is: About EddieLotter - Adobe Support CommunityThe strange new account is: profile EddieLotterDo you know why this split happened and can they be merged back into a single account?
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