Using the Community

Received an email that I think is a scam.

Hello, I didn't respond to this, but I thought I might report to you. This may or may not be a scam. By the way, I didn't click on the link. I just directly went to you. mail@mail.adobe.com. The subject line is; Important information about your Adobe account. Your Adobe account will expire soon.Dear Adobe customer,We've noticed you have not logged in to your Adobe account in more than a year. In keeping with our policies, we are contacting you to let you know your Adobe ID will expire 90 days from now. If you take no action within the next 90 days, your Adobe ID will no longer be valid, you will no longer have access to content you may have stored on our servers and this account will be closed.Your Adobe ID is: <An email that I hardly use that is not in my account.>If you would like to maintain your Adobe ID listed above, you can log in now to keep it active.  

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Rick GerardCommunity Expert

Managing Images you use in the forum

There's a great feature in the Insert Photos tool on the forum that allows you to browse through your Saved Photos.  There is even a section called My Albums. Unfortunately, I don't see and can not find any way to edit these albums. I thought it would be somewhere in my Profile. It would be a great time saver if the albums could be edited like you can edit the Macros. It would make my life easier.

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KreatifartKnown Participant

Need to correct my Community post

Hello, I recently created a post in the InDesign Community with the title “AI Translator Plugin for InDesign”. Here is the link to my post: https://community.adobe.com/t5/indesign-discussions/ai-translator-plugin-for-indesign/td-p/15502281 In the text, I mistakenly wrote that the plugin supports ChatGPT, DeepL, and Google Translate. This is incorrect. The plugin actually works only with ChatGPT. Unfortunately, I don’t see an “Edit” option on my post. Could a moderator or community expert kindly help me correct this? I want to avoid misleading readers. Thank you very much for your help and for keeping the community accurate and clear.Best regards,

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dave_3DParticipating Frequently

Allow banned users to browse the forums that is otherwise public anywayOpen for Voting

When logged into a banned community account, it's impossible to view any page on the forums. Even though these pages are publicly available when logged out. As it's also impossible to log out of said banned account without clearing all browsing data from browser profile this can be quite frustrating.  Would be great if banned users could view pages and simply be banned from contributing. Thanks for your time!

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Michael ZedParticipating Frequently

Cannot access community.adobe.com when logged in with my Adobe account

Hi. (I’m posting this from a free account using a different email address, because my Adobe account can’t access the site.) When I'm logged into my paid Adobe.com account, every page on community.adobe.com returns an error message. I am completely locked out. The site displays the message “You are not allowed to access this site,” then usually, not always, immediately redirects to another URL (https://community.adobe.com/t5/errors/FilterErrorHandlerPage),  displaying the message “An Unexpected Error has occured.”  Even though I’m signed in, the error pages have a “Sign In” button at the top-right, but clicking it returns a 403 error from the server. This happens on every browser I’ve tried: Mac Safari, Firefox, and Chrome, and on iPhone Safari. I spent about 2-1/2 hours with Adobe support, and all we accomplished is getting me logged into a new free account to access this site. Am I banned? Is there something wrong with my account? Thanks.&n

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defaultcetub1x2xl4uParticipant

ERROR UUID: 2a551e5b-c9b9-4705-995b-05da274fd369

I try to editar my post and receive a message with ERROR ERROR UUID: 2a551e5b-c9b9-4705-995b-05da274fd369Try to Update or going back to Home

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This is not a testParticipating Frequently

*Topics help users find your post. Please select one or more topics...where??

I had already selected 'windows', clicked post, then this error message came up but with no 'topics' left to pick from! See screenshot. It'd be great it Adobe outsourcing tech support to their own customers then didn't also get in the way of that.  

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Verve FP BurwoodParticipant

Text Box, type text and ity dissappears is invisable

For a main functiionality for this subsription service it is totally unacceptable. When text box is selected, tyoing in letters or numerous you see nothing. Like what we are gettting for our payment. Nothing!

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richardg52861327Inspiring

cannot play the video from an MP4 file which worked well very recently

Hello to y'all,I need some help.  An MP4 file was sent to me that was important. I watched and listened a few times but yesterday the video did not open properly and only the audio worked.  Instead I got an aqua colored screen and no video. Instead of any time line under the video I just got a red line moving quickly across the screen and I had no control whatever. Can someone help me correct this situation?Thank you,Photodoc16

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JUST WaterKnown Participant

tagging ideas with "problems solved"Open for Voting

If part of posting any idea included a field for identifying "what problem or problems is your idea solving?" then Adobe could use AI to identify ideas which are attempting to solve the same problem. This would allow Adobe to quantify which problems are most common (as opposed to only seeing which ideas are popular), and allow users to filter for ideas that are trying to solve specific problems, etc.

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Doc MaikLegend

Selection of "Discussions" or "Featured" doesn't work in Chrome

No blocker active in Chrome. Windows 11.See video.Same website works as expected in Edge.

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JUST WaterKnown Participant

Integrate Adobe Community with apps (Illustrator, Photoshop, etc)Open for Voting

I've been an Adobe user for decades, and until a few weeks ago have never bothered to look at or post anything within the "Adobe Community". Nothing against it, just haven't needed it and never wanted to take the extra time to go into yet another app to write up a note like this. I suspect this is true of many "power users" or people who work on large teams where questions can be more easily answered by humans. Especially these days, when it's much more reliable to simply ask chatGPT. The biggest barrier for me personally has been that I didn’t want to leave the UX (Illustrator, Photoshop, etc) to open up "yet another" tab/app. Go to a browser, click a bunch more buttons, etc. Instead of making the user drill down to find an answer, why not bring the answer to them? Why not provide support seamlessly within the app? Leverage AI to supply answers or tell users "we'll get back to you soon with an answer!" while their comment gets routed to Adobe's CRM. AI can also ask for clari

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Todd_MorganLegend

Downvote buttonOpen for Voting

Need one for those "armchair commentors" who don't add to the conversation with their mornic replies that do not add to the solve what so ever!

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Alphabet PublishingInspiring

Commenters should not be able to mark their own answers correctOpen for Voting

It's very annoying to find posters posting replies and then automatically marking their reply the correct one. This is particularly silly because once a comment is marked "correct", the thread is labeled SOLVED. Even if the OP still has the problem. This creates an incentive for Adobe Employees to mark problems solved giving the impression that there are fewer outstanding issues AND for  experts to rack up their percent of problems SOLVED. So any one can post anything and then say they solved the problem, which will then bring people in using that solution. This can lead to:People trying to fix problems with solutions that don't work.That in turn leads to more posts on the same problem as people are going to start a new post without the alleged solutionSome people may be helped by the proposed solution. However this will lead to the thread being overwhelmed by responses about that solution. Unfortunately, this means the original poster's problem will be buried!Ideally, only t

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johnrellisLegend

Can't reply to posts on Bugs and Ideas section

For the past four hours or so, I can't reply to many threads in the Lightroom Classic Bugs forum.  When I click Reply, the browser scrolls to the second post in the thread or the green-boxed correct answer if there is one, but no reply box appears.  With two threads, I waited for about an hour and then was able to reply, but I can again no longer reply on those threads.   I've tried Chrome, Firefox, and Safari (Mac); logged out and in; deleted all "adobe" cookies and site data.   @Bob Somrak is experiencing similar symptoms with this thread: https://community.adobe.com/t5/lightroom-classic-bugs/p-default-metadata-shows-original-and-cropped-as-same-dimensions/idi-p/12874469#comment-on-this

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Anya27265646ntdrParticipant

Strange email

Hello, I received a strange letter to my work email from Julia from adobe work account, that I’ve been selected by creative community fund to receive $ 10 k. And I want to be aware that it is not a scam.

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QiZhengParticipant

Chinese UI Needs a Fix

I know adobe softwares are English first software, but you are a design software company, you should see the horrible chinese character rendering shown in the app UI across all apps. please please fix it with a new font or do a better rendering. 

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EddieLotterInspiring

Conflicting user accounts

Some months ago I received an email stating that my account had been reset to "newbie" status, but when I logged in I didn't see the change, so I ignored the notification.Today I posted a comment on a blog post and I discovered my account has somehow been split into two different accounts. I only ever created one.My original account (which shows my correct posting history) is: About EddieLotter - Adobe Support CommunityThe strange new account is: profile EddieLotterDo you know why this split happened and can they be merged back into a single account?

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awesome_person8366Participating Frequently

Delete own messages

Hi Community,How can I delete messages gone into the wrong topic? I'm having some display issues with my phone. I discovered it now at my computer...Thank you very much 🙂

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DtalkingtechKnown Participant

This edit is still processing. Please check back later

Hi - I posted a picture to the Lightroom Community earlier today, and all day long, I've had this error message. I've tried uploading from different Macs, iPhone and iPad, but with no joy. Is there a known problem? I've used my own presets etc.... Thanks - and I hope you can help

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magnificent_problem0896Participant

It’s not working

When I try to click to add a comment it keeps telling me that I need to verify my email even though I have multiple times 

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Jacob BuggeCommunity Expert

Impossible to give an answer in a certain thread

When I click the Reply button here,http://forums.adobe.com/thread/988026?tstart=0nothing happens.It is bad enough to work through the question in Spanish and to guess the issue and the solution, but worse to be unable to give the help.

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jefubbuduInspiring

1AI overload. Adobe's move makes me feel like an unwanted child.Open for Voting

I got a shiny new button to explore the new communities! Yaa-...Oh.Oh. Okay, so, it's cool to have some funny new buttons, but of the 5, 2 were just AI ads, several were just ai slop art on buttons, 4 of them led to a page that introduced you to AI and... this was the only one that did none of it... and this forum was 3 pages down. So I guess adobe is intent on just shoving anyone who doesn't consume AI in the corner in an attempt to coddle the ones who do and convince them they're very important and absolutely embraced by corporate managers the community. Consider this my complaint. It's bad. No I won't elaborate. You probably had a thinktank where some think was wrongthink about it.

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Robert36925987klh4Inspiring

I would like to delete a post without any demeaning, condescending or arrogant responses.

I would like to delete a post without any demeaning, condescending or arrogant responses from moderators or Adobe staff. I spent a week and an half trying to have my issue resolved and now that it is I would like the post deleted:“How can I cancel the phantom service I’m being billed for?”Before anyone gives the same lame  reply ‘… but it’s a public forum and others can learn…’. Well it first, it seems the only way you can really try to solve a problem with Adobe is to go to a public forum. Second the only thing anyone will learn from this post is the level of potential frustration you can expect.I thank in advance, to the person who deletes the post, for their time and understanding.

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