Account, Payment, & Plan

Impossible de contacter qui que ce soit chez ADOBE pour avoir des réponses et faire valoir ses droits !Ils volent leurs clients sans se justifier et sans même prévenir !Je veux être remboursé !!!!!Je n’ai pas demandé de passer de 35.28 euros à 78.65 euros !!!Et faites en sorte d’être joignables, quand on clique sur “ nous contacter” évidemment ça ne marche pas !!!Voleurs !!!!!!!!! 

I am being charged by Adobe saggart Dublin, but I have no activated plan. I tried to deactivate it from my bank app but it keeps on taking the money. How do I stop this?

I got a random charge at the neginning of this year on my card from adobe, but I don't remember signing up for a trial or subscribing to anything. I logged into my account and checked my plans to find I have none and zero history of orders or invoices. 

Buenos días, Quiero cancelar la suscripción del Creative Cloud Photography plan (one-year), pero no tengo la opción para cancelarlo. Como lo puedo hacer?

I need urgent help with an Adobe account and billing issue.I created an Adobe account using my company email address in order to test a free trial. However, from the beginning I have been unable to access that account properly because Adobe’s identity verification/login process repeatedly fails.When I try to verify my identity, Adobe shows “Something went wrong”, so I cannot log in, view the subscriptions, manage the account, or cancel anything.Despite this, Adobe has now charged my company card at least twice, approximately €60 and €40.I have identified that the charges are connected to this inaccessible Adobe account, but I still cannot access it to see exactly what subscriptions I am being charged for.This leaves me in an unacceptable situation:Adobe is charging my company card. I cannot access the account receiving those charges. I cannot see what I am paying for. I cannot cancel the subscriptions myself. Adobe’s automated support system will not connect me to a human because the A

I did not apply for this. Why am I being charged? Adobe saggart    Title edited... Moderator

I have two active Premiere plans: one I signed up for last year—which stopped working after I changed cards—and another I signed up for recently. I want to cancel the old one, but the system simply won't let me; I'm being charged for it on my new card alongside the recent plan (which is cheaper because I got a promotional rate). In short, I'm paying for two Premiere plans but can't cancel the problematic one because the "Manage Plan" tab just loads endlessly and never opens.

Hi, I need help with my Adobe Stock subscription. I accidentally subscribed to an Annual plan paid monthly and did not intend to enter into an annual commitment. My account is currently showing a billing issue, and when I try to cancel, Adobe shows an early cancellation fee of ₹15,361.83.I cannot afford this cancellation fee. I would like to request a one-time goodwill exception to waive the early cancellation fee and cancel the subscription. Could you please review my account and help me with this? I would really appreciate it.Thank you,Umang 

Student plan (since Aug 26, valid until Feb 2027). Sep26 payment failed with "billing issue." Can't update card (Visa/Mastercard both rejected). Added extra funds thinking it was a price change, still didn't charge. Can't cancel without a valid payment method, so I'm stuck. I want cancel. Thanks, Ana

On August 25, 2026, at approximately 8:01 p.m., 26.43 EUR (566971) Adobe Systems Software Saggart DubI IE

I contacted text support on adobe for questions on a refund and they said the refund had been approved and was pending, but there is absolutely no indication after $55 was taken from my account. Please help, i need that money back ASAP.

I am trying to change my Adobe plan. My plan auto-renewed after my student discount and it is way too expensive. Every time I go to manage my plan I get the same message. We couldn't process your request. Please try again or contact support if the issue continues. I have tried multiple times over the past few days. It keeps saying the same thing. I have tried to ask for support in the chat box but the screen freezes and I cant type anything into the chat box. I have no other way to seek out any help. I don’t want to keep paying this rate and it is also too expensive to cancel my plan because it has just renewed. Please help, I really need to downgrade my plan.

Quiero exponer mi experiencia con Adobe porque considero que la forma en que se manejó esta suscripción fue muy confusa.Todo comenzó cuando Adobe me ofreció un plan de Acrobat Pro con un mes de prueba gratuita. Acepté precisamente porque se trataba de una prueba gratis; sin embargo, inmediatamente después de suscribirme se me realizó un cobro, a pesar de que supuestamente estaba iniciando el periodo gratuito.Posteriormente intenté cancelar la suscripción porque no quería continuar con el servicio y me encontré con otra sorpresa: Adobe me indicaba que debía pagar una penalización por cancelación anticipada de $215.592 COP, porque aparentemente la suscripción correspondía a un compromiso anual.Decidí esperar hasta que terminara el mes pensando que entonces podría cancelar sin tener que pagar nuevamente. Hoy, 27 de septiembre, al finalizar ese periodo, Adobe generó automáticamente un nuevo cobro de $39.199 COP correspondiente al periodo del 27 de septiembre al 26 de octubre. Ese cobro no

if I purchase adobe creative cloud in india and I moved to uk, that still works?

Hi team, I have been charged for 2 months service fee after the trial, i subscribed the trial in the beginning of Jan and forgot to cancel it, and i literally haven't been using it as you can see that i didn't even log into the account. Today when i tried to cancel the subscription, i was told that not only there's no refund, but also i will be charged for an early cancellation fee of CAD $129.95! And it's the first time i realized it's a yearly plan that charged by month, clearly their terms were not clear enough and no warning about the cancellation fee. It's like robbing money from your pocket, this is hard to accept, and i found nowhere custormer support that i can make a call or send an email to, what kind of company Adobe is??? Really astonished and disappointed.

Hello, Every month 2/3 times behance lock my profile then after appeal they give a ai generated reply never describe what is spam in my account. After that they unlock my profile Behance is playing game with us ? This is very unprofessional from behance.. 

Adobe keep stealing money from my account. I cancelled all my subscriptions and blocked payments through my bank yet you continue to steal money from me. I am getting to a point where I physically cannot afford this so I am begging you to please stop! This has been going on for far to long! 

i'm from bangladesh i need to change my phone number but not showing but why many bangladeshi people change their number to bd number but inside my screen not showing bangladesh i will try to buy subscription but number add problem and adobe stock same.

I have no money left, I cannot pay anymore. 

Refund process time

Hello I’m experiencing an issue with my Adobe account. I had an active subscription, but due to a payment issue with my card, it was canceled. Later, I tried to make the payment with a new card, but it seems this resulted in two separate subscriptions being active at the same time.Currently, I am being charged twice every month, even though I am only using one subscription. This was a mistake, and I would like to request the following:1. Please cancel the duplicate subscription.2. If possible, I would like a refund for the extra charges.Additionally, I am a student, and this situation is financially challenging for me. I would really appreciate your understanding and support with this issue. I'd really appreciate your assistance with this issue. Thank you for your support.

I’ve been fighting to get my payments to go through for many months now.  I received no notices until one day my account just stopped working.  I went back and forth updating biling options, etc. Getting it to work for a while, but only one partial payment went through back in Jul.  Finally today I got noticed my plan was discontinued but could renew for 2x $.  I do believe I’ll be dumping adobe as soon as I decide where to go.  It looks like On1 does import lightroom catalogs and edit settings, but I haven’t seen how well it works yet.

Hello!I am requesting to cancel my subscription to Adobe Firefly. I have not used this product in the last month.I am unable to cancel the subscription myself because the system requires me to update my payment details before managing the plan, but I can’t perform either action.Please cancel my subscription and confirm the cancellation in writing.If any payment is charged, I kindly ask for a refund as the service has not been used.Thank you for your understanding. I look forward to your reply.

My sister has been receiving credit charges for Abode for many years but does not have the account or email to cancel the subscription, what is the best process for her to cancel. We have used the find my payment option in Adobe and that didn’t work either. After any ideas? Thank you for your help.