Account, Payment, & Plan

Hi teamI have a subscription I am paying for that I can not cancel, it is linked to an old work email address: jill.johansen@storageking.com.au which I resigned from June 2024, and they have since closed this email account. I don’t remember my password to log into my adobe account and cant change the password, as it only emails to this inactive email address.I have found no other way to cancel the subscription as you have to log into the adobe account to chat, to which I can not. And now am stuck paying $31.99 AUD for something I no longer need. (I only just found I was paying this monthly in my account statements lol)Thanks for the help in advace!

how long would it take to get a after effects or creative cloud refund back cause i did a 7 day free trial to test it out it was good but i didnt want to constantly pay for it so i canceled it but how long until i get my "refund"

Está dando um erro ao reativar o plano, quando clico em reativar ele dá erro dizendo "Ocorreu um erro tente novamente em alguns minutos" mas isso ja tem dias e acredito que possa ser por conta da promoção do 1 ano, onde aparece o mesmo preço e acho que ele buga pois deveria ser diferente. Agora quando tento escolher outro plano ele não deixa dizendo que ja tenho um plano.

I started a 7-day trial and was charged $21.96 but canceled the subscription before the 14-day mark. How do I contact Adobe for a refund?

Cancelei o teste gratuito no prazo e está a ser debitado cobrança em minha conta. Gostaria que fosse resolvido 

Por error no cancele en el momento la suscripción gratis de Adobe y ahora se me hizo el cargo de $686.00 pesos de la suscripción anual y deseo el rembolso ya que no utilizaré más este producto

I have moved countries. I want to change the location; and after my current plan ends, I want to check out the local prices. Cant find an email address to contact adobe support. What to do? Thanks

Deseo mi dinero de vuelta y no hay canales de servicio al cliente.

I did not realize that my free trial had ended and was converted into a paid subscription today.I noticed the debit card charge 15 minutes ago.As I am still within the 14-day refund period, I would like to cancel the subscription and request a full refund.

Fiz uma compra juntamente com atendete da Adobe pelo site, o mesmo me intruiu de forma errada, a modalidade que precisava seria cobrança anual com pagamento unico, ele fez cobrança anual com cobranças mensal. Pedi para alterar a modalidade, me disseram que eu teria que fazer uma nova compra, então outro atendente me ajudou e fiz a nova compra que deu certo. Porém o reembolso do valor de R$2959,00 cobrados, eles devolveram apenas R$169,00 e nãoq uerem devolver o restante. Todas as vezes que entro em contato dizem que será devolvido, para aguardar 2 a 5 dias, isso já tem tempo e não devolvem. Vejo como uma fraude financeira uma empresa do porte da Adobe operar dessa forma e com total desrrespeito ao cidadão. Esse foi o ID do registro aberto junto a Adobe ADB-46385560-J2D1.

I can't locate the Adobe account I have been charged for that I never signed up for/subscribed to. And, the Adobe customer service phone number hangs up every time it says to stay on them line to wait for a customer service rep. 

I have cancelled my membership but continued to be charged. no email to contact to chat no response to any email and I need to be reimbursed this is unfair what to do (email removed by moderator)

2 adet pro satın aldım fiyat 22.002,41 TL olarak bankaya yönlendirildi  ve bu para kesildi . Yeniden banka hesabımdan 26.402,89 TL para çekmeye çalışıyor, konu hakkında desteklerini beklerim.

Hello,I need some help please! I am reaching out regarding my Acrobat Pro plan, which I have been attempting to cancel for the past month. Unfortunately, I have been unable to access the cancellation page despite trying multiple times and using different devices. The page simply wouldn’t load, preventing me from completing the cancellation process.I have attached a screenshot as evidence of this ongoing issue. Despite my repeated efforts, I was charged for the plan last month. This situation has left me feeling as though I’m being forced into keeping the plan, which does not seem appropriate or fair.I kindly ask that you cancel my Acrobat Pro plan as soon as possible and issue a refund for last month’s charge. I would greatly appreciate your support in resolving this matter promptly, as I’ve made numerous attempts already without success. I look forward to your response and a resolution.ThanksAmit

I want to get a refund for my 75 flyers I just received. The logo is in the headline I can’t use the flyers and the logo was in the correct places when I order them. I have seen before the app has put my logo in the headline. If I can get my flyers again that would be great.

Hello Adobe Support, I woke up and noticed a £4.98 charge on bank account from Adobe, which caught me by surprise. So I checked my Adobe account as I was sure I hadn’t signed up for any subscriptions at all. I then realised there was an active subscription which I do not recollect signing up. I instantly cancelled it, and since I wasn’t using it, or planned on using it, I would like to get a full refund for this.  Thank You,Regards.

Adobe was having some issue on processing the card we had previously uploaded, after several tries we managed to upload a new card. However, on the due date the payment was never deducted and we continue to get a billing issue. Uncertain how to resolve this, please advise on the way forward.

BonjourJ’ai pris un abonnement essai à Firefly pour 11.08 mensuel en juillet 2026.Hélas le 1er prélèvement a été bloqué car ma carte bleue Nickel s’est retrouvée en débit suite à 3 fraudes.Je viens de signaler à Nickel cette fraude. Mais je n’ai pas d’autre moyen de paiement. Et je ne veux plus alimenter mon compte tant que je n’ai pas de garantie qu’il n’y aura pas d’autre fraude. Et j’ai bloqué ma carte.J’ai donc dû résilier mon abonnement Adobe, car j’ai 29 euros de frais lorsqu’un prélèvement est refusé.C’est indépendant de ma satisfaction sur le service Firefly, car j’ai à peine pu le tester, en dehors des 5 essais gratuits pas jour.=> Question :Puisque le service a été suspendu dès le rejet de mon prélèvement, suis-je encore redevable du paiement du mois de juillet ? Je ne voudrais pas encore avoir à faire face à des frais de ma banque… D’avance merci[Moved to Account, Payment, & Plan by a moderator］

 How can I downgrade my subscription from Acrobat Studio to Acrobat Pro? My current yearly subscription (paid monthly) expires in November. Is it possible to downgrade now? I don’t really need the additional features in Acrobat Studio and would prefer to switch to Acrobat Pro instead. 

Hi,I have an issue where I can only view and download the receipts for my subscription for the last two months. Previous ones are greyed out. I can see and download all of my invoices just fine, but I need the receipts for book-keeping. Why is this and how can I access my receipts? Thanks. 

So, it looks like to keep some of the key features we love like generative fill and have a reasonable amount of credits we have to upgrade to Pro at our next renewal.  A $15 a month price hike right now really hurts Adobe. Agencies and freelancers are getting squeezed with clients taking longer to decide on projects, wanting to pay less and less. We are investigating if most of our team except for one member will move to Affinity.Seriously, the mindset of AI means you can make tons more money isn't a 1:1. It saves time, but that doesn't mean more clients are doing more projects and paying more. We can't justify you rprice increase for every employee.https://helpx.adobe.com/creative-cloud/policy-pricing/changes-to-individual-plan.html

Hello,I have a problem, I will be going to art school next month. When I started my current subscription, I didn't know that the school would give me a discount on the Adobe Creative Cloud package, but I can't find anywhere how to change my subscription to a student subscription. Can anyone help me with this?Thanks in advance.

I had a free trial which I cancelled before the end date. I have a cancellation confirmation email, but I’ve been charged! Furious! How do I get my money back! 

II am contacting you regarding my Adobe Acrobat Premium subscription, which was recently renewed automatically. I did not intend to continue the subscription and was unaware that the renewal would be processed at this time. As soon as I noticed the charge, I decided to cancel the subscription renewal. I would kindly like to request a refund for the recent payment, as the renewal was not intentional and I do not plan to use the subscription going forward. I would greatly appreciate your assistance and consideration regarding this request. Thank you for your time and understanding.

Hi!  I had a subcription to use AI illustrator and minor problems with its payments otherwise illustration were great!  Subcription was taking my money from my bank account on 1 month 3 or 4 times for the usual monthly rate. When I was about to end my subcription I got this pop-up  deal  for 3 months of subcription and when I pressed agree to it still was taking monthly charges from my subcription! . At very end when I was done with Illustratord monthly overcharging payments I end my subcription and even I end it. It still took my money from my account! Because of this I made between 40-50 min  call to your helpdesk and they advise me to block my bank card and make refund case through the banking system!I did block my card but I have not got any refund ect still today and also my phone call was pretty expensive for nothing :(((((! I hope I get some kind of refund in money or at least 1 year free adobe illustrator because otherwise I feel kind of robbed. :(it is so sad because illustrat