Account, Payment, & Plan

Hi Adobe Supoort,I hope that someone will see this or help to connect right persons.. cuz for now, adobe virtual assistant could help me or connect me to real agents.So.. yesterday I noticed unrecognized transaction in my bank account- 239.88 USD. Someone got my card data and purchased something in Adobe. (I'm in Europe, so there will be EET(UTC+2).Payment details: 557367******5637 16.12.24 22:10 239.88 USD (880395) ADOBE *ADOBE SAN JOSE CA US I want to cancel what they purchased, so they can't use something they purchased with my money..And refund would be greatly appreciated. thank you in advance,KR, Diana.

Hi, I'm planning to switch to another Adobe account with different email. But, right now I'm using Adobe portfolio which is connecting to the current Adobe account. Is there anyway I can transfer my Adobe Portfolio data to the new Adobe Account?

I was charged for an adobe acrobat subscription that I never subscribed too. I don't even have adobe acrobat on my computer and I've checked my downloads and recycle bin just incase this is me drawing some kind of blank but there is nothing. I've cancelled the subscription but I think someone has hacked my account and I will be changing my password but how can I go about a refund?  

December 3 I was in much need to fill forms and I  install Adobe Standard in the believe that I had a chance to use it till December 14, and keep it or cancel it. Today Dec. 9th  2024   I tried to cancel it with my traditional password for Adobe por many years, but it did not work. When I create a new password for the same email, the account  opened in Creative Cloud and there is no sign of my Adobe trial or suscription, but in my credid card there is a charge of 12 and something that I wish at least to stop  charging me any more. I am confused with Adobe, it is a nightmare to understand and between Small PDF and I love pdf I have been dealing with all my needs. It is not as confortable as having it in the PC but they are  fine. I want to cancel and stop this suscription. I dont want to hide in another account I create  because I could not enter in mine. I call  408/536 6000 and they were supposed to call me in 15 minutes. I waited 38 m

At the time of the due date I had no money in my bank account. I'm trying to update the info on my card and the page keeps on loading and it says "saving your information" then it closes

I've been getting charged $65.31 since May of 2024 and never ordered anything. I didn't do any free trials. I didn't even have an account with Adobe and had to create one just to post here. I don't have any Adobe products on any of my devices. When I try to talk to the support AI it simply doesn't understand what I'm saying. I typed "agent" and it said I couldn't connect with an agent because I don't have an active plan. I can't get anybody on the phone either. Any suggestions?

ADOBE HESABIMDAN KREDİ KART BİLGİLERİMİ SİLMEK İSTİYORUM. Ödeme planımı iptal ettim. Ödeme yapılırken dekont ya da mail bilgisi gelmedi. Tekrar ödeme yapmak istemiyorum.Yardımcı olursanız sevinirim. 

I have recently changed my plan from a photography plan to the all apps package, and as I have researched, I found that my Refund would be sent to the billing information I used to register with the account, but I have not been using that card for a long time. Am I able to change the refund billing destination to my other billing address?

I keep having issues trying to sign into Lightroom. My subscription doesn't expire until January 2025 but when I sign in I get a pop up that I don't have a past purchase and I am prompted to start a trial to purchase. I only have one account and sign in through Apple. not sure how to get my purchase to restore. Please help!     [moved to the correct community and from bugs to discussion according to the community rules - Mod.]

I have tried to purchase a licence in every way and it simply won't accept my payment. I have read many posts with people having this same issue and it seems it simply is something Adobe won't fix. The only way this problem has been being solved is with direct intervention from a suppor agent, so here I am requesting to be helped in such way. I already called my bank and they said no purchase attempt has been registered and tried every card I own, so as I said, I have the same problem lots of people experience. I'm trying to purchase the plan shown in the picture from Mexico, my cards are also from Mexico. I'm doing everything right and I have followed every single advice I could find in these forums. Please help me with this purchase. I have a brother trying to do the same for him so he will be next to create a post like this to receive help.

I cancelled my account in 08/2023. My invoice reads I am being billed $9.99 a month. My bank account is being billed for $34.99 a month. My account needs to be rectified.  

Tenho o pacote pago, porém aparece expirado ou que preciso compraer, me ajudem

Hello, I need help with a refund. I was informed that a refund of $22.99 linked to my account PRIVATE INFORMATION REMOVED FROM THIS PUBLIC FORUM was processed on December 8, 2024. However, I haven’t received it yet. Could you check the status for me, please?

I have recently changed my plan from a photography plan to the all apps package, and as I have researched, I found that my Refund would be sent to the billing information I used to register with the account, but I have not been using that card for a long time. Am I able to change the refund billing destination to my other billing address?

لقد قمت بالاشتراك التجريبي وحين الانتهاء تم خصم قيمة الشهر  والآن بعد مرور شهر اريد الغاء الشهر ولكن يطلب مني رسوم !

I have waited 5 days and still have not received my refund of $22.90

Hi,  I have bought Adobe Photoshop with my university account, Order number: AD03028900942EAU. I used the trials from the start of December 2024. On 9th December 2024, Adobe emailed and said that I had a billing issue due to insufficient funds and I decided not to use the program anymore. I am not sure if I have cancelled the plan or not but I CANNOT FIND it anywhere on my account. Later, on 12th December 2024, Adobe charged 21.99AUD on my card and when I checked my account I found NO PLAN there and THE PROGRAM INDICATED THAT MY SUBSCRIPTION ENDED.  Please help with this! I do not want my money charged when I cannot use the product! I have included photos for reference.    

i canceled my subscriptions, but the money was cut off 2 times, and I know what it was cut off for, and it's still going on

I cancelled my plan before the free trial was up i got an email to say it was cancelled but they are still taking my money.  How can I get my money refunded 

İptal etiğim halde ücret alınıyor ürünü deme den sonra iptal ettim 

I recently purchased a plan for my colleague and late did I noticed that the email address reflected after purchase is wrong. Unfortunately, my colleague doesnt have access on that wrong email address so we cannot use the purchased plan.Is there a way to amend the email address and if not, how do I cancel it? Hoping for your advices. Thanks.

i canceled my photoshop subscription about 2 months ago but it keeps trying to charge my card   [Mod: Moved to the Account, Payment & Plan forum]  

Good afternoon. We are located in Russia. All corporate subscriptions have been blocked. Is there a workaround solution?Maybe buying through other vendors?

关于举报，我曾多次联系过 Adobe 在线客服团队，包括但不限于个人计费团队、企业计费团队、销售团队等众多部门，以及反欺诈和反作弊网站链接三到四，但他们似乎并不想关心这件事， 在网路交流的过程中，他们会告诉你这不在他们的责任范围内，然后随便把你转移到其他地方，但是通过网站填写表格就完全不同了，他们会让你留下联系邮件，但你永远都不会收到回复，所以我在这里发帖希望有人能看到并联系我解决这个问题， 这涉及数十万个欺诈案件的许可证，如果 Adob e 不想解决这个问题，我会考虑加入他们出售以获取利润

Hello everyone Who has faced such a problem? I signed up for a subscription (using a key) and after 16 days, for some reason, the subscription ended if I took it for a month