Account, Payment, & Plan

Hi Adobe Community,I’ve been experiencing a serious issue with my Adobe Creative Cloud account, and I’m hoping someone can help or point me in the right direction. A while ago, I received an email stating:"Your admin at LEA Architecture PLLC has granted you access to Creative Cloud (all applications)."This was confusing because I’m not part of any such organization. I didn’t make any changes to my account, and I have no connection with "LEA Architecture PLLC." Concerned, I immediately changed my password for security reasons. However, shortly after this, I received another email titled “Confirmation of your cancellation,” which said:"Your cancellation has been processed. Your service will end on October 3, 2024 (PT). After this, your account will revert to a free plan with limited access to Creative Cloud services and 2GB of free storage." I did NOT request this cancellation. Additionally, my subscription was supposed to run until mid-November 2024. The cancellation occu

I didn't purposefully bought the yearly prepaid subscription! I don't know how but somehow my money got debited from bank account. So now, within 24 hours I realised it and cancelled the plan immediately. But the plan is still showing "active" after 2 hours and my Lightroom account showing "subscribed". Why is that? And will I get full refund?

merhaba , hesabımdan Eylul ayında 16.09.2024 tarihinde 127,20 TRY 3.76 USD ve 29.09.2024 tarihine de 367,20 TRY  10,76 USD para alınmış. İkinci alınan 367,20 TRY (19,76 USD) neden alınmıştır? Hello, 127.20 TRY 3.76 USD was deducted from my account in September on 16.09.2024 and 367.20 TRY 10.76 USD on 29.09.2024. Why was the second 367.20 TRY (19.76 USD) deducted? Kamil Sinan Arat

i saw a post frm June 2024 where Adobe responded saying they are aware of the issue and trying to resolve it.It is now October 2024  i put a new card in so i could delete Pay Pal Smart Connect because they want access to all my accounts at the same bank and won't let me enter my bank info and make payments on a one time basis - so i just put a real credit card in, However, even though that card is the active payment method, i don't want the payment to accidentally go to pay pal again becaues Smart connect says they have my bank account info but i have to call them to get the pamynet made - this is crazy

Hi,Why is there no delete button in the account.adobe.com/privacy page? The online help shows the delete button is down the page right after Connected Apps but it isn't showing for me. How do I delete my account? I don't have any plans/subscriptions. I contacted Support but the bot just kept pointing me to the privacy page that didn't have the delete button. It seems an active plan is required to contact a Support person. Kindly help me delete my account. Thanks.

Dear Adobe team, I purchased an annual subscription to Acrobat Pro from you, which is paid for by monthly fees. Is there any way to pay the remaining amount for the entire year and receive an invoice that I can use to repay this amount from the grant? Or is there any possibility how to contact suitable authorities, who can help me with this problem? Best regards. Tomáš OtavaPrague, Czech Republic

I pay my bill monthly on the 29th.  My credits still haven't renewed and it's now the 3rd October!Now knowing that my credits DO NOT roll over, this means I'm obviously missing out because I have no access to them yet!?Virtual Assistant is absolutely useless.  Can anyone shed any light on this please?

Good afternoon, I live in the Netherlands and have a question about my Lightroom Classic photography membership that I purchased last year by paying for the entire year, so not monthly subscription but total annual amount. Now the year is almost over and I receive a message that a payment method must be added for an extension to proceed smoothly. However, I do not have a credit card, I do have PayPal, but for security reasons I have not linked it to my bank number. I just want to renew the subscription for another year, but how do I do that? Can I receive a new invoice by email on the date that the subscription expires so that I can pay PayPal the 144 euros for the entire year? If that is not possible, I will have to buy Lightroom Classic again and install everything again, then I will lose all the presets and settings that I have now made in Lightroom. So will I automatically receive an invoice that I can pay via PayPal? Who can answer this for me? Thank you kindly in advance, Margot&

Ce que vous devez faire est:Dans le écran de payements, chercher vos appareils ajoutés et il faut effacer tous. Il ne dois aucune rester.Après ça, quand vous retournez dans l'écran d'abonnement vous pourriez desabonner, parce-que l'option sera là maintenant.C'est tout. 

J'ai résilité mon abonnement et les prélévements se poursuivent de la part d'adobe. Aucun moyen d'écrire à un service client.Je me suis désabonné en Mars 2024 et voilà que 6 mois après les prélévements se poursuiventc'est tout simplement du vol ! Vous aller m'expliquer que je ne me suis pas désabonné correctement ou qu'il manque quelque chose. Vous ne donner tout simplement pas la main au consommateur de pourvoir se désabonner simplement.Combien de client sont dans on cas ? combien d'€ cela représente de complexifier la politique de désabonnement ? Une chose est sûr, un client mécontent s'en va !Je suis furieux !Merci de supprimer définitivement les virements effectués sur mon compte bancaire. Aucun abonnement n'est actif sur mon compte et Merci de rembourser les mois indument percus pas cordialement

I noticed a month before my Adobe subscription ran its course, that I was unable to see anything under the 'Billing and payment' section of my Account. (See image.) Usually you would be able to see a button to 'Edit billing and payment' and a link to 'View billing history'.   After speaking with 3 different customer support individuals through the chat box, I have managed to get my previous credit card info removed so I can add a new one when I purchase a new plan, but I'm hesitant.   Will this bug be fixed? I don't trust the site if I cannot see, update or delete my payment information under my own effort.   PS Sorry about the incorrect tags. Adobe won't let me write or generate new ones more accurate to the issue.      

so i payed for a month of after effects but its not letting me open the app and use it?? how do i get a refund because the chat is not helping at all

This is evidence that ADOBE is trying to charge me when I have no plans. I tried contacting the community they answered and gave me a lot of different solutions which none of them worked. I want to talk to someone, if they try to charge me again I will proceed, this cant be, I literally followed the rules.   Then this guy tells me I do have an active planI WANT TO CANCEL MY SUBSCRIPTION, actually I WANT TO DELETE MY ACCOUNT    

I paid for a year subscription on my school account, which should have ended by a long time. However I see that I still have access to all the apps. The same subscription plan of the other students ended like it should. I looked for the expiration date on my account to see what was going on, which normally should be located under ''manage plan'', but the button is not there. There is no option to change the plan or cancel it. I tried to connect with someone using the chat support, but the bot does not help me and does not wan't to connect me to an agent. Because the bot could not find an ''active plan'' on my account, even though I have access to all the apps?? Can someone please enlighten? (sorry for the bad english)

 Bom dia, no dia 20 de setembro fiz um upgrade do plano de fotografia para o creative cloud todos, paguei o valor de 36.89€ e agora não tenho acesso aos programas, a fatura do valor não aparece na parte das faturas e o dinheiro foi cobrado 

I want to suspend my account till december

I cancelled the free trial about a week ago, but they still want to takedown the money from my creditcard. How can i manage it???

i already purchase supscription but its not login 

Hola, al final pudiste pagar la suscripción con el bono cultural? 

To whom may concern I have a i Mac computer (iMac 14.1 late 2013) and using Adobe Photoshop 2022 (version 23.5.5) since computer is old, it is not possible upgrading Mac OS Catalina 10.15.7 software. Beause of this reason I can not update Photoshop.  Please explain to me What is the use of Adobe membership? What is my benefits?   Best Regards   IŞIK TANSAL [Personal information removed by moderator.]

Hi there,I'm URGENTLY looking to purchase Adobe Lightroom. I bought the DVD about 6 years ago, accessed it this past weekend again & now I can't access the 'Develop mode'. Now, it seems as if I have to buy it online, which I attempted by Adobe's online website, BUT it stated that it's not available in my region & I need a reseller.                                                                                                 Anyone who could assist me on what to do? ASAP?

On September 23, 2024, I received a message that I had canceled your subscription. however, on September 30, funds were blocked on my account. when I logged in to Adobe, I saw that the subscription was active and I had to cancel it again. why, even though I canceled it earlier, it was still active and the money was charged to me? I received an email confirming the cancellation of my subscription on September 23, so it's impossible that I made a mistake. In the meantime, I did not resume the plan.

Recently, I renewed my Adobe subscription through SurfSpot to take advantage of a student discount, as my school has a partnership with them. I use my Adobe account on both my desktop and laptop. I thought that once I activated the subscription on my desktop, it would automatically be available on my laptop as well, since it's the same account.However, when I tried to access my Adobe Portfolio to search for internships, I discovered it was missing. Upon checking, I realized the subscription is active on my desktop, but there is no active subscription on my laptop. This is likely why my portfolio is unpublished. Strangely, I can see the portfolio editor on my laptop, but not on my desktop.Now, I’m concerned that I may have activated the subscription on a different account by mistake. What can I do to either transfer the subscription to my laptop or recover the portfolio on the correct account?Note: I have already submitted a ticket to Adobe Portfolio over two weeks ago, and after the in

Alguien sabe si la pagina tiene problemas, estoy tratando de comprar Creative Cloud y me marca error al meter todos mis datos para la compra.  

Hello community, this is merely evidence if adobe tries to charge me again or something. I received a notification today of an adobe subscription but because of insufficient funds I wasn't charged, so I am trying to delete my information so they don't try to charge me again, but it seemed I already deleted beforehand after the free trial; so I am trying to know why did they try to charge me? Why isn't my information in my account? And how do I know they won't do it again if my billing information wasn't there the last time? I also can't delete my account.