Account, Payment, & Plan

Can someone explain what exactly happens if your subscription gets suspended? Do you have to pay any fees or the rest of the remaining bill?

Hello,Last year I bought a 1-year Creative Cloud subscription for my study, it was a student price of around 230 euros. This September I got a message that my subscription got extended to next year, something I don't recall signing up for. Not only that, but they charged me a full 430 euros.I canceled my subscription (within 14 days) and Adobe tells me I will keep Creative Cloud until next year, however I need my money back and don't want their service. How do I receive a refund?Thanks in advance 

Can I cancel the billing? I no longer use the service. The bill hasn't been settled yet.    [Edited by moderator: please refrain from sharing your details here, as this is a public forum accessible to all.]  

Due to financial difficulty, I stopped paying my monthly subscription bill in May. I can't use the apps now, my account has been suspended. I pay through my credit card and since my card balance is never enough they can't take anything. If I don't cancel my plan, would Adobe send an invoice for the following months? The last time they sent an invoice was in May and it was paid. I may have had access to my apps in June but I think from July, I couldn't access any apps. How do I cancel my plan when I'm not using the apps? They won't let me cancel it since the last payment had failed. 

I started my free membership, there was no money on my card and after a while my membership ended, but nothing happened because there was no money on my card, now I want to cancel my membership, can you help me?

Hello i bought a 1 month creative cloud code from G2A and when i try to redeem , it says this page is temporary disable , try again later . I never had subscription in adobe so i wonder how does this 1 month code works and why i am getting this error since i cant contact the support because the AI chat says they are only available from a certain time

Hi,This morning as I was opening illustrator it said I no longer had access to Adobe CC as my monthly subscription plan was deleted/never existied and all of my invoices disappeared with it. I have tried to get in touch with an agent via live chat but since my account is registered with a University my 'Administrator is my designated point of contact'. I am continuing to be charged by ADOBE even tho it says I have NO plan. 

Dear Adobe Support,I opted for a free trial of Adobe Pro and Illustrator, and while I cancelled the Pro trial in time, I may have forgotten to cancel the Illustrator subscription. I noticed a charge of $34.49 USD for Illustrator on September 13, 2024, despite having no activity or use of the app.Since I do not require the app and it was an oversight on my part, I kindly request a refund for the charged amount. Please let me know if any additional information is needed to process this request.Thank you for your assistance. 

HelloI'm having troubles with the updates to my CC desktop app. I receive the error message 'Creative Cloud update failed' and error code 198. This happened 2 weeks ago, with a different error code, and at the same time some app updates failed. I was helped by Adobe's online chat support, but had to remove then reinstall the CC desktop app, as well as all my apps.Now the problem with the CC desktop app update has started again, but with a different error code (198), and there is no information on this error code on the Adobe pages.Has anybody else been experiencing these issues, or know what the error code means?Thank you.

I paid 300 danish kr. for one month subscription. After 6 days i cancelled - and then i should be allowed to edit for the rest of the month. When i launch Premiere pro i'm not allowed. Your premiere pro subscription has been suspended. I want my money back or 24 more days. I'm feeling scammed.

My school Kalmazoo Valley Community College changed its access for personal laptops using the Creative Cloud. I purchased the Adobe Creative Cloud Suite for my laptop. I used my student email as I had previously, but I am still showing Access Ended on Premiere Pro on my apps. Did I miss something when I made my purchase? How do I resolve this?

Today I installed After Effects through a personal email, but when I went to the Creative Cloud app on my Mac it said it was logged in via my email for university and it had started a 7-day free trial. why did this happen? and also what happens after that trial ends? I can't find any way to cancel the trial and I do not want to accidentally charge my university money.

Hello I re-updated my payment method and purchased my student subscription but it's marked as pending and I'm not able to use the apps 

I needed illustrator for a project that whould take up 1-2 months and I thought that I had purchased it for a month and could cancel when I would be done. I realised that I had signed up for a year of adobe and if I cancel now I have to pay a rather large fee. What should I do? I had no idea there was a fee for canceling and I know that's my bad but is it possible to cancel without paying the fee? I'm not going to use adobe for a whole year and it feels like a complete waste of money. Please help!!!

Cancele mi plan antes de terminar la prueba gratuita y aun asi me cobraron!! sin mi autorización necesito urgentemente saber si se me va a reembolsar el dinero 

Hallo zusammen, ich möchte mein bereits bestehendes Standard Abo (61,95 €/Monat Creative Cloud mit Allen Applikationen) auf ein Studentenabo umstellen.Unter dem Reiter "Besser geeignetes Abo finden/Abo wechseln"  > "Benötigst du Hilfe beim Aktualisieren oder Auswählen eines Abos (Jetzt loslegen)"  gelange ich zum Punkt: "Teile uns mit, warum du dein Abo wechseln möchtest. Wähle eine der folgenden Optionen aus, um fortzufahren." > Wählt man an dieser Stelle die Kachel "Ich bin Student/-in" aus, gelangt man lediglich zu einer Übersicht des aktuellen Abos und kann dort keine Änderung vornehmen. Wie ist es möglich, das bereits bestehendes Abo anzupassen? Besten Dank! 

I got charged for a subscription that I cancelled in the first day of my free trial. I have email evidence of this.I never thought I would have to use a messaging board to try and connect with someone who can actually help me. But I've been searching everywhere including waiting for an answer from the chat for nearly an hour now. I need a direct link to apply for a refund and not a link to everything but how to apply for a refund which is what I've been given so far.

I have been months trying to contact sales in order to get any pricing details besides the free tier for acrobat PDF services in order to use the API for table an image extraction from multiple pdfs and I did not get any response at all. 

Going back to School new subscription from school. But my current subscription is still valid and paid until April 1, 2025.What happens to the money?Will it be postponed until my school subscription is done?? Thnx for the replys!

I have Adobe account from 29. 8. 1022 – so today id 14th day from the renewed subscription. I would like to change the subscription from the year plan payed monthly to the monthly plan. My question is, if the 50% fee for cancelation aplies to me at all and if so – is the 50% from the month or the year? I hope this is understandable, many thanks for help.

I downloaded Photoshop, entered my card details and had a 7 day free trial. Once it ended, at that tome I didint have enough money in my card so it didn't pay and I didnt use it for 2 weeks. Now I decided to use it again and I pressed in settings to try charging my card again. It took my money and when I try to open photoshop it still says I haven't payed. PLEASE HELP ME   [Mod: Moved to the Account, Payment & Plan forum]  

Dear Support, We have a Personal subscription for Creative Cloud All Apps, 100 GB. The registration was made with the email REMOVED I am attaching the invoice if needed. Yesterday, we purchased a Creative Cloud All Apps package, but a business version, within the same account. The new subscription appeared in the Admin Console (which, as you know, is only available for Business packages). The problem is that the license, which was prepaid for 1 year, has disappeared from the REMOVED account. Furthermore, I can no longer find our previous invoices in it. I tried removing the REMOVED email from the Admin Console by creating another administrator, but I received the following error message: "Your action cannot be completed, please try again shortly." We would like to use the product we paid for during the remaining period. Thank you,Oliver Urban   This is a public forum, not Adobe suppport... personal information removed... Moderator

Me dieron prueba gratis de adobe y antes de que se venciera lo cancele pero me estuvieron cobrando $2,011 y me los quitaron de mi cuenta alguien que me ayude con estas ratas:))

i am not able to manage my plan or cancel my plan  bcz of manage buttton in is invisible, how i can crach this problem.  and my free trail ends on 11th of this months.   How to crack this problem. You`ll be able to modify your plan shortly, please wait a moment and try again.

Hi, I just saw that I pay two time a month my subscribe (9th and 26th of the month). How can I contact someone to help me with this ? Thanks !