Account, Payment, & Plan

Merhabalar ,  Adobe tarafından , yıllık olarak ön ödemesini yapmış olduğum Creative Cloud aboneliğimle ilgili sahte davranış belirlendiği sebebi ile aboneliğim iptal edildi , fakat yaptığım ödeme iade edilmedi. Müşteri destek hattını da arıyorum fakat uzun bekleme sürelerine rağmen kesinlikle cevap alamıyorum. Daha önce başka birinin başına geldi ise sorunu nasıl çözümlediğiniz konusunda yardımlarınızı rica ederim.  

Adobe canceled my annual student plan yesterday due to fraud and although I paid the money on the day I purchased it, I cannot enter the programs for this reason and they have not made the payment. What should I do in this case? I have a project to finish right now and I can't reach customer service.

I didn't update my student plan, so my bill doubled this month. I just updated my student account, can I get a refund for that?

I am wanting to download some of the programs to teach my kids as part of their homechool curriculum. I read that I have to show proof of homeschooling (NOI and proof of purchase of curriculum), and that is fine, but where do I even begin to try to apply for those discounts/special pricing? How does this process work?  Also, it is asking for "Current membership ID to a homeschool association", I'm not a member of any homeschool association nor am I familiar with any of them, but what might qualify as one, or can anyone give me a suggestion (I'm located in Arkansas, USA), or will my own "private" homeschool title suffice? Thanks in advance

No pude cancelar la prueba gratuita de 7 días y ahora compré el plan mensual. ¿como puedo cancelar el plan porque no no quiero que me cobre?

I have purchased a 1 year subscription directly from Adobe on March of 4th, and now I received an email saying that, We are reaching out to you to let you know that our fraud prevention experts have detected fraudulent behavior related to your Creative Cloud All Apps 100 GB subscription. As a result, your subscription has been cancelled and you will no longer be able to access the Adobe apps and services covered by your subscription.As I googled it, I noticed many people has gotten this mail and lost subscriptions.Ironic thing is I rarely even use them. So I mean even tho I know Adobe restricted over usage of like Ai I probably didn't even get close to 10% of their limit. Also even tho my brother also has the same kind subscription in his computer in our house, I didn't use his and bought another one.And adobe cancels sub without any real reason. How can I ever trust any adobe product and buy again or recommend anyone to buy?I want explanation.

Hello. I wanted to cancel my Adobe membership. My membership was automatically renewed and my credit card was charged for the annual membership. I noticed a few hours after it was charged and canceled it. My annual plan was canceled but no refund was issued. When I contacted support, they told me there were no pending refunds. Can't I get a yearly refund for a new membership that I haven't even used once? My membership renewed on April 4 and I canceled it immediately, but I still haven't received a refund.

De acordo com as leis brasileiras, a Adobe deveria emitir Nota Fical de serviços para venderem o software no Brasil, porém, eles não fazem isso, e parece que está tudo bem. Alguém sabe como eles conseguem sonegar impostos no Brasil e não terem problemas com isso?

I noticed that I have been charged monthly $14.29 for Adobe/Adobe photophy plan for a very long time i noticed at least since 2022 from the trasection history. I had the Also my plans page does not have this on it. I only had  Creative cloud and Indesign plans previously but had both cancelled. The creative cloud plan has been cancelled for a long time and Indesign plan(a $29.99/month package) i only canclled this month but i dont see any invoice to show why i am still getting charged for a $14.29.  Very confusing and unhappy and looking for an answer here.

  I paid for premium and it still has me listed as free I need to edit a pdf 

Hi, does anybody know what to do about Adobe suspending my license because appearently my software is pirated (it isnt). I've used adobe software for like a month with no problems. And now I got an email that says that its pirated.

I have tried to find out when my subscription ends, but there is no where in my account that tells me. It only tells me when my next payment is due. i have tried to cancel but it keeps telling me i have to pay a cancellation fee...but i didn't agree to renew my account after the first year ended!! I have looked into turning off auto-renew, but aparently this is not an option and instead state they will email me when my renewal is up....LIE!!! i didn't receive anything. instead Adobe has automatically renewed with out letting me know and WITHOUT my OK and has also put the price-up! (and dont tell me this is due to the cost of living!!).  I am sure you can see I have not used any of the programmes in a while, so my subscription needs to be cancelled asap with no £0.00 cancelation fee as this is criminal! 

My license renewal cost is over my credit card limit and I have no alternative credit card. Will I be charged still even if it is over my limit? or do they accept debit card or bank transfers? 

I made payment but it was asking again for the subscription  please do the needful 

I cancelled my free trial for photoshop 2 days before it ended but still got charged £22, I got a confirmation email saying that its cancelled and that I wouldn't be charged, I have still been charged and on my account it says I'm not subscribed to anything, what do I do and how do I get my money back?

Had the same problem. Checked every day, and the chatrobot gave me a link to cancel but this didnt work. Then an agent who offert me a new plan instead of cancelling and asked me why I want to cancel. pfffffff. It is a special policy to scare people away from the adobe company I think.  

Just discovered Adobe has been charging me twice for over a year and I can't seem to get any answers how this happened over the phone. I signed up for a single account and have no idea how two different charges would be able to come out of my account without consent.

Olá, boa noite a todos! Estou enfrentando um problema com minha assinatura Adobe: Na minha conta da Adobe, informa os valores em reais (assino a Creative Cloud com o plano de estudante pois estou finalizando a faculdade), porém, no extrato do cartão de crédito de Março, veio uma cobrança pela Adobe de 28,33 dólares com o IOF de 6,51 reais; em Abril, o valor normal, em reais (139), da assinatura; porém, este mês, Maio, voltou a vir uma cobrança em dólar, de 27,78, com o IOF de 6,51 novamente.  Poderiam me esclarecer o porquê disso estar acontecendo?E como solucionar? Obrigado!

Dear, I took a trial of indesign on the 31st of march.However, I cannot find the option to cancel this anywhere on my account.My memberships also state that I do not have any paid memberships. Yet there is now 21.84 euros in my current payments on my visa card.How can I cancel this membership?I have no further interest in the product.Best regards,L.

I don't know how to do this otherwise. Please cancel my account.

Nothing but a gripe here. I've tried to cancel online several times (unsuccessfully). This time I decided I would try to call. After being routed through the Byzantine menu system on phone and now have now been on hold for 29 minutes AFTER the customer service person said she would "look into cancelling." I wish there were other options for quality design software. Adobe is a classic example of making it very easy to take your money, very difficult when you want to stop giving them money. Oh how I long for the days when you could just by software and not be in a dysfunctional relationship with its maker.31 minutes now.

Good afternoon. Is it possible to change the data in the invoice? The invoice is issued to me personally, but I bought it for official use and paid for it from the company account.

I don't understand. I used free trial program, then after 4 days i click the resignation. So why they take my money, now I cant resign cause I have to pay 50 euro penalty. 😕😕 what can I do?

Last year, I ordered an annual package, it expired, and a year started again, I did not cancel it, nor do I want to use the package again. I would like to cancel without paying the full year's fee! Why was a year reactivated?

Hi. I want to cancel my Adobe Illustration subscription. It's getting hard to pay every month.. Please cancel it