Account, Payment, & Plan

Heute wollte ich ein Probe-Abo abschließen. Nun steht einmal Links ich soll vor dem 23.April 2024 kündigen und auf der rechten Seite steht "Kündige vor dem 10. Apr., damit dir keine Kosten entstehen."Sehr irritierend!    

Adobe changed me back to a full-fee subscription after my student status ran out (even though I am still a student). I was told to verify my student status which I have, and then told to contact Adobe Support with changing back again to an education subscription. I can find no contacts and the virtual assistant on the support page leads me in circles. Can anyone direct me to an email or phone number to get this issue resolved? I cannot even change my plan via the 'manage plan' page on my profile - it says it cannot process this. Pls!! 

Hi, I have been auto-enrolled to an Adobe stock subscription. While I needed the plan for a few months I now do not need stock imagery at all. I have used all the credits that have accumulated and would like you to cancel the subscription. I am not prepared to pay the early repayment charges as was not aware that I had been auto-enrolled. As this is a service that I do not use and can’t afford please can you let me know how to contact you to action this cancellation immediately. It's impossible to talk to an actual person. Many thanks for your help,Claire

Hi Team, We are unable to access the Adobe account to cancel the active subscription because the associated email address has been deleted. This has resulted in continued monthly charges, which we need to stop immediately.We have attempted to use chat support, but we cannot log in to the account as required. Please advise how we can connect with a live support representative to resolve this issue and cancel the subscription.

Hello im a 14 year old kid whot ried out the free trail thing and i just wanted to try it out but suddenly i got charged for 27$ month later and i checked it out and i forgot to cancel now it says if i cancel this current subscripton i will be owed 120$ i dont have close to that money and i dont think my parents do either. PLease help i need help quick i dont wanna     get charged for so much.

So adobe responded today at 1:35am (april 1st) to ask if I had received a solution! How useful and unintrusive. For $60/mo they will not only never answer a question directly, make it damn near impossible to talk to a real person for assistance & they will send you an email waking you up 1st thing in the morning to let you know how little they are willing to do! What a service!   * this is one of the only emails I've EVER received from adobe.    

I had canceled my subscription during the trial period but still I was charged, now I am unable to use the premium features as it shows subscription expired. Either refund me the money or activate my premium subscription, you people are literally running a scam 

Hola.Adobe no me deja registrar una nueva tarjeta.He tratado tres tarjetas credito y debito pero no me acepta.En ninguna tarjeta tengo problemas con bloqueo, saldo insuficiente u etc.El mensaje que me aparece es el siguiente ,,"A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank." Pero como digo, no tengo restricciones del banco. Ni para hacer compras online. Me puede ayudar alguien?

adquiri una cuenta basica de adobe , para la edicion de pdfs, con el uso encontre falencias en la edicion y errores que no justificaban continuar con la suscripcion , al cancelarla me fue debitado el 50% de la  suscripcion equivalente a medio año lo cual me parece injusto y considero politicas como estas promueven el uso de sofware pirata, publique mi reseña en google play store refiriendo mi mala experiencia de donde me redirijieron a este lugar para ayuda en cuanto a la devolucion del dinero y cancelacion de la suscripcion,  cuenta adquirida con el mail <Removed by Moderator>  , producto AB03743400088CCO, agradezco su ayuda.

무료로 플랜을 이용하였고 기간이 만료되자 플랜은 해지하였습니다. 하지만 그후에도 4월 3일 , 5월 3일 정기결제가 되었고 무언가 이상함을 느껴 거래내역을 보니 Adobe에서 결제가 되었다고 나왔습니다.  저의 계정 플랜을 보아도 유료플랜은 없다고 나옵니다. 그럼에도 결제가 되고있기때문에 빠른 환불 부탁드립니다.

주문번호 : AB04019100841CKR주문번호 : AD02342800263EKR 위에 2개가 환불처리가 정상적으로 되었는지 궁금합니다. 시스템적으로 환불 처리가 되었나요? 돈은 늦게 들어와도 괜찮아요

FREE TRIAL IS NOT FREE!! THIS IS A SCAM!!! I clicked on the FREE trail and was IMMEDIATLY charged $23 as I was cancelling my subscrition to not get charged. Not only was I TRICKED and money stolen out of my pocket when I was lied to, not i have nothing!  DO NOT USE THIS COMPANY!!!! They have a motive and are using their tactics on you!!!

Hola buenas. En Marzo cancelé mi plan de estudiante el cual finalizaba hoy, a los días de haberlo cancelado, yo volvi a pagar un plan distinto, me descontó el dinero de mi tarjeta y todo, pero en mis facturas ese pedido no sale y hoy, tampoco se me renovó la suscripción. En resumen; hice el pago de mi suscripción y no se vio reflejada. Quisiera por favor que me ayudaran a que se me reconozca ese pago.

Hi, since we have a lot of different payments (debit entries) in our bank account which need to be assigned to the correct invoices, I'm currently very desperate. Adobe mentions some number in the debit entries, but this number is nowhere to be found on the invoice nor anywhere else. So how can I know, which payment on my bank-account is concerning which invoice? What is the meaning of the number on the debit entries? How can I relate it to the correct invoice?

Hallo liebes Adobe Team, habe heute einen Prepaid für 1Jahr Adobe Creative Cloud Foto-Abo (Photoshop CC + Lightroom CC) gekauft ,habe den Code auf Ihrer Seite auch eingelöst dieser wurde auch bestätigt dennoch wurde heute am 17.04.2023 das Abo in Höhe von 11,89 € bei Paypal abgebucht.Sie sollten sehen das der Code unter der gleiche Account Email eingelöst wurde.Können Sie das ganze bitte klären, und die Paypal buchung zurück erstatten. Danke schonmal für Ihre hilfe  Liebe GrüßeLouis

I'm trying to cancel my Adobe account, but for whatever reason the "Manage Plan" tab no longer shows up after I paid my bills. Despite the fact I'm the sole owner/user of the account (my device is the only one activated in fact.) Also, I have no access to Admin Console for some reason. Is there anything that would help/get my account cancelled finally?

I made a purchase for the Students and teachers and looking at my university and personal account it's not showing up. I have confirmation of the purchase. I've talked to someone and followed their instructions, I've tried signing in and out of both accounts and waited a little bit in case it took time for the plan to go through and it's still not working.

Dear Adobe, I would like to ask a question:At Photo package order taking I have made a huge error: I have chosen yearly subscription with monthly payment. World is changing and unfortunately my life is changing too… I have thought that I will do some photo retouchings for my hobby but unfortunately I can’t do my hobby for this year at all, I have realized it due to bad news. Is it possible to change my yearly subscription to monthly? Or delete the full subscription without paying the 50% of full annual price. This is my 1. month. Thank you in advance.

I never signed up for an account but I've been been charged two months now. I looked through my email for an email they said that they sent and I never received it. I never signed up for any type of account. Today, I logged into my account and it's saying I signed up for a Pro plan and I will be charged $100 to cancel but I never signed up for it and I've already been charged for 2 months

  계정에서 봐도 구독중인 플랜이 없고, AI상담원에게 문의해도 결제될 예정금액이 없다고 합니다.그런데 2023년 9월 이후에도 계속해서 결제가 되고있어요. -KCP결제 Adobe 24,000원■ 승인내역- 가맹점명 : 엔에이치엔케이씨피 주식회사- 가맹점번호 : 114634257- 승인번호 : 57587545- 카드이용일 : 2024-03-07- 이용금액 : 24,000- 가맹점연락처 : 02-1544-8667 제 번호로 검색을 해봐도 따로 가입한 계정이 또 있는 것도 아닌데, 계속 결제가 되고 있거든요.해당 사안에 대해서 해결 부탁드립니다. 

For three months, I have been trying to cancel this account. I've checked all my valid emails and I am still getting charged $30 a month. I cannot figure out how to find out what account is linked to my credit card to even cancel it. I need this canceled! 

The 7 day trial I purchased yesterday is so screwed up it's hard to believe a process could be this bad with a 50 year old sw company. This support interface is horrendous. Every component is contrary to normal human interaction.  After 42 years in tech, I've never seen anything like this. Since Adobe doesn't want to pay for enduser support, how many  messages do I have to type and send in order to find the one person who may be able to resolve this ridiculous issue. Uninstalling/reinstalling is not-  resolve the issue.  I need the trial canceled immediately and you better not charge me one thin dime for 1 day of NON-use.

When I first signed up for the photography plan, I was delighted to see that it was priced very low, $9.99/year. So it was quite a surprise when the actual bill was $120. Because it's $9.99/month, not /year.I called Adobe and pointed out the discrepancy between the advertising and the actual billing.But, still now in 2024, this is what Adobe emailed me as a renewal notification:Here’s a quick look at your renewal details:Subscription:Photography plan (20GB)Payment:US $9.99/year plus Tax/VAT 

I never signed up for an account but I've been been charged two months now. I looked through my email for an email they said that they sent and I never received it. I never signed up for any type of account. Today, I logged into my account and it's saying I signed up for a Pro plan and I will be charged $100 to cancel but I never signed up for it and I've already been charged for 2 months

Hi, I have provided the wrong address while filling the form for billing. I paid by card for the non existing account. It will charge me off. What can I do now?