Account, Payment, & Plan

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Saudações! Perdi o prazo de ativação da renovação da minha assinatura. Estou tentando reativar. Já ativei a renovação automática e já atualizei os dados de cobrança e pagamento, porém não não recebi a liberação para acessar os apps. O que falta eu fazer para receber a liberação?

Hello,I just set up an account and used an email address no longer valid. This means I cannot recieve verification messages and cannot either change email address or cancel the annual subscription fee i have paid. Does anyone know how to correct this or can Adobe tell me how to call a real person? Thanks in advance. Kathy

How do I disable the student status on my adobe account? Nowhere can I make it so I'm not a student anymore in the parameters, whenever I go in the "Update Student status" area I can only submit documents to prove I'm still a student, which I am not anymore. Where do I change this?

I have just subscribe in photoshop and the muonth is not end yet , you charge me 3 time again , and the month is not end !!!! how can i retarn my money backe ? plz ! I attatch photo of the time, date ,and amount . plz see this !

Ayuda, me suspendieron la cuenta porque mi tarjeta se venció, ya actualicé los datos de mi nueva tarjeta pero aún así no puedo acceder a los programas y aplicaciones de mi plan de creative cloud todas las aplicaciones 100 GB

foi cobrado no meu cartão de crédito o valor da assinatura anual, sem nenhum aviso prévio  isso é inadmissível uma empresa fazer isso, irei está reportando em todos os lugares

they charrge me since some months twice on teh same account. No possibility to have an answer and they cancelled my subscription

Every single new page I visit on Adobe.com from elsewhere (i.e. Google) gives me a huge grey pop-up over the actual content I want that says "HEY WE KNOW YOU WANT TO READ THIS BUT THE INFORMATION MIGHT BE DIFFERENT IN YOUR REGION" even though I live in Canada and basically everything applies equally in Canada and the U.S. except pricing. I am signed in. Adobe knows where I live, what currency I buy in, and what my IP address geolocation is. Why does the website not, I don't know, auto-detect this very obvious information I've already shared and act accordingly? Why doesn't my preference save? Who thought "giant grey pop-up over top of the content you want to see" was the right way to prompt the user? This happens all the time on browsers across multiple devices, it's not that I don't have cookies enabled or something. It's an Adobe problem. 

Hello, I purchased Acrobat Pro with 3 users in my order number AE02342702244CTR. Even though I wrote my company tax number, the tax amount section appears as 0. In order to record this invoice in the accounting records, the tax amount section must be greater than 0. Can you help me?

I have billing issue. Previously everything was fine and Adobe automatically took money from mine card. Now appears billing issue, i tried to fix that to change payment details, also tried to use another card but nothing helped. I tried from different browser as Adobe recommend, i checked bank and there everything is fine: i have enough money and no limits from bank sides. How is possible to fix it?

Hello! I have cancelled my plan, but money was not come back after 14 days. How can I deal with it and get my money back?

I would like to disable auto pay and recieve an invoice for the service and have the option to pay manually. 

Dear Team,I would like to bring to your attention that our company is registered in Malta, but due to my current location in Austria, our address was incorrectly registered as being in Austria. Given that our company and its bank account are both located in Malta, we require your assistance in updating our region from Austria to Malta.I need to change our VAT number and it does not allow for changing the location.Thank you

I cancelled my subscription at the end of November (due to a price increase. 2 times), after which I was offered to use the adob package for free for two months. i accepted the offer, and today i was charged for a new package. x2 of the previous price. without warning. i want to request a refund and cancel my subscription. how do i do this? for some reason i can't manage the plan (it writes an error that there is a problem with the payment method - although the money was charged today). i would be grateful for help!

I would like to get Adoba's Certification of Tax Residence for Tax Year 2023 . How Can I get it ? 

I subscribed in Adobe Illustrator fro one month as a trial but  , I did not like the app and I cancelled the plan , few days later I found emails that I should pay for another month.I can not get red of the subscription. any help?Thank you 

What do all of these codes mean? CCSN,ALL,MLP,DRI01,MUN,001,N/A,RETN TEST(MONTHLY)

Hi, my payment card is empty, and I want to replace it with another one to make the payment for Adobe product as it's described in your emails to me. However I can't make it because there is no such option in my Account settings. Also I can't ask your Adobe support because the chat is always too busy.Please help me if you really need my money, or stop sending me your emails. Thanks.

Olvide cancelar la prueba gratuita y se hizo el cobro. Para lo cual solicité el reembolso, reembolso el cual aún no recibo, ya han pasado 21 días desde que cancele la suscripción, cabe aclarar que la cancelación se hizo el mismo día que me cobraron(27 de enero 2024) espero su ayuda.

ช่วยหน่อยครับ พอดีจะเข้าระบบเเล้ว ระบบให้ส่ง otp ไปยังอีเมล ซึ่งตอนนี้อีเมลผมโดนล็อคเข้าไปไม่ได้ แต่เบอร์ใช้เบอร์เดิม จะทำการเปลี่ยนอีเมลใหม่ ช่วยหน่อยครับ เดือดร้อนมากตอนนี้

I canceled my Adobe Pro subscription at the end of March, yet I am still being billed. I checked my account and have no other plans accosiated to my account. Why am I still being billed for a service that I have cancelled? Adobe cloud was included in my membership and shows it cancelled along with the rest of my plan. This is rediculous.  

It has already, according to other posts and an Adobe support web chat, I believe  been confirmed to me that I can use a sole individual licence both for commercial use and even used through  my company  - small company with only me and one other employee / partner- providing I do not actually need any of the upgraded Adobe 'Team' license functionality and specifically  also that only one of us uses the license; what applies in my case as only one of us will be using Adobe CC. But can anyone kindly confirm or clarify that  if because an individual licence CAN  be used through my company / in my company  name and for commercial use - when subject to the aforementioned criteria /restrictions- CAN  I then have my individual licence invoice or receipt for this individual licence addressed in my company name - even if my personal name is listed  along with it ?  This would be most appropriate if  I want  to recover the VA

I canceled my subscription on 25 Jan after a trial of 7 days, I haven't any benefits, and canceled directly and need to refund my payment, how i can contact with hidden service team and get away from stupid automatic chat?

* this is not the account I'm looking cancel. I cannot access the account in question About two weeks ago I started a subscription with my student email. As it turns out, I don't need the subscription so I'm looking to cancel and refund. Now when I try to access the Adobe account with my student email, the password doesn't work and it prompts me to reset the password with the student email. However, I found out I no longer have access to the student email so there is no way to get into the account. Since I can't sign in, there is no way that the support chat can help. I checked my credit card transactions and I haven't been charged yet so maybe the payment never went through? I never had to confirm anything with the student email so I'm wondering if the subscription was even started. I don't even need access to the account, I would just like to know for sure that there is not an active subscription on the account and I'm not being charged.