Account, Payment, & Plan

Hi, everyone. I have some questions about cancel plans  I apply for monthly payment, annual plan. If you want to cancel this month (subscribe last month), can you cancel it? On the date of applying, but when I press to cancel, it charges the difference that must be paid, so I'm confused. Anyone knows, please help. Talk to the bot until I can't answer at all.

"There's a billing issue with your paymentWe are unable to approve your transaction at this time. There are a number of reasons for order failure, among them errors in the payment information, or billing address, or an inaccurate email address. If you have verified your information and are still unable to place your order, please call Adobe Sales at +44 203 0277 764 to place your order." Can someone help with this?

My name is Karina, I'm from Ukraine. I heard that Adobe is providing a 90-day free period for the Adobe apps (I'm interested in the Adobe Premiere Pro app) for Ukrainians, that’s why I’m writing to you here. Did anyone hear about this? How can I reach Adobe Customer Support to discuss this opportunity? I'll be looking forward to your answer! Take care,Karina

I cancelled my mum's adobe subscription months ago and she still continues to get charged via pay pal. Ive been trying  to get in touch with anybody from adobe. But no number has been given to me because "i dont have a plan"... someone please help. 

I canceled my membership on the deadline. I received a cancellation confirmation email. After that, I was charged the membership fee. Please refund the payment.       

Hello adobe I want to ask i will leave the country iam currently in and my bank account I used to purchase my plan with it will be expired so how I can pay monthly for my plan 

Hello, Im unable to change my payment options. After opening the window of "Edit Billing and Payment" I cant click on any option and not even close the window, like the bottons arent working. I have to refresh the windows to get back to main account window. Ive tried in different computers, browsers and internet connections.  Any idead? Thanks.

Hola nesesito el reembolso y cancelación de una suscripción que no realice 

An account was created by me to use the CC subscription. I specified my details, used the trial period, wanted to change the subscription, but the system says that my account does not exist. Now I'm constantly being charged money, but I can't use it because I can't access my account! Solve the problem. Technical support does not exist in Adobe, only a robot with answers in the form of FAQ.

Dobrý den,  aktivovala jsem bezplatnou verzi Adobe Stock 10 datových jednotek a poté jsem zapomněla zrušit. Tato služba mi přešla na placenou verzi, kdy mi přišlo první vyúčtování. Tuto službu jsem nevyužila, využivat nebudu a potřebovala bych zrušit.  Pokud rozkliknu spravovat plán - napíše mi to:,,Před provedením změn v plánu je nutné vyřešit problémy s platebními údaji.Pokud nic neuděláte, váš plán bude pozastaven."  Nevíte prosím někdo, když nezadám svoji aktuální kartu a platba neproběhne a nechám tohle být, nebude z toho nějaký průšvih? Nemohu se s nikým kontaktovat. Nevíte popřípadě na koho se obrátit, zda mají nějakou zákaznickou linku? Nic jsem nenašla a na emaily mi odpověď nepřišla. Předem moc děkuji. KK

Hi Forum, I am looking to change subscription from Creative Cloud - All Apps to a cheaper single app. I am looking to do this before my full year is up, with this be classed as cancellation and there for I have to pay the cancellation fee? OR will this be treated as a change of plan, I was going through their change plan guidelines and there is no mention of having to pay any cancellation fees for terminating the previous subscription when changing a plan. So does anyone know if I would be charged for changing a plan (to a cheaper plan) before the annual term is contract is forfilled? Thanks : ) 

i'm a newcomwer - apologies.if i subscribe for a year to e.g. the Lightroom <> Photography package at £9. 98 pcm , can i still use the software i've installed if i decide not to renew the subscription ? thanks in advance  

I've been a member of adobe products for over 10 years. My latest subscription change was Oct 2022. I've cancelled my subscription because it f costs and I just was not using the product enough.   Now ADOBE want to charge me £39.99 for cancellation!!!!!! What !!!!!!!! Money grabbing. If I don't get my refund, I will be doing an indemnity claim with my bank account for everything I've paid.  Sort it, refund me! You've lost a customer for life and I'll be happy to spread the news to other users if need be.    [Edited by moderator]

This is a question about the Adobe subscriptions and the discounts provided. As it states, the discount is "available to all educators, staff, and students who are currently employed by – or enrolled in – a university." After graduating university, I was employed as a Graphic Designer for the marketing department of the same university. Now if I select the Educators/staff option it takes me to an option that only mentions subscribing as an educator and providing "proof of courses taught." I'm confused about this because I would think that as the website mentions staff, I would think being employed by the University qualifies as so (not exclusively being an educator.) So would the discount only be provided to educators and not as a staff member? If it does allow the discount for other staff members, how do I go about it?

My letter to Adobe after hitting reply in their last email to me..."Can't log out. I rebooted still won’t log out. I used the wrong email to login after it logged me out after a few months of use Now I can’t log out Blue circle is greyed “Help” does not give me the sign out option i am permanently logged in with this wrong email now and can’t log out Every time i open a program it only gives me “Quit” “Buy now” or“Free Trial” buttons to pay money for something I already pay for, no logout option!! I have paid my money already & want to logout under that email & login under the email I purchased with which is this one i am emailing you from I just want to do the simple act of logging out, I am not going to delete all my other passwords in my cache for this You need a better service, i feel you’re a very dishonest company Please will you give the very simple instructions of how to log out of your overpriced app in 2

I'm uncertain how to get a message through to Adobe IT department, so I am trying here. Below you can see message@adobe.com using email services from Amazon - example a27-171.smtp-out.us-west-2.amazonses.comThe Adobe DMARC policy says to reject emails where the domains do not match the sending address domain.Using this Amazon domain seems to viloate Adobe's own policy, and results in the email being rejected with a 550 error.  [2023.10.03] 17:38:54 [54.240.27.171][63090815] Performing PTR host name lookup for 54.240.27.171[2023.10.03] 17:38:54 [54.240.27.171][63090815] PTR host name for 54.240.27.171 resolved as a27-171.smtp-out.us-west-2.amazonses.com[2023.10.03] 17:38:54 [54.240.27.171][63090815] rsp: 354 Start mail input; end with <CRLF>.<CRLF>[2023.10.03] 17:38:55 [54.240.27.171][63090815] rsp: 550 Message rejected due to senders DMARC policy[2023.10.03] 17:38:55 [54.240.27.171][63090815] A trace of the DMARC processing follows.[2023.10.03] 17:3

Bonjour,je veux annuler ma commande et impossible de vous contacter !!!Numéro de commande : ADB031219018BE

I can't cancel my (annual yearly) plan. I followed everything I have to do but I still can't. There is no cancel subscription button and can't contact the adobe. Please help me cancel my subscription. Thanks in advance.

Hi,   I cancelled my adobe subscription prior to expiration of the free trial because i did not understand how to use the features. Then i saw that i was debited on the day the free trial ended. When i logged in back, i observed that a plan had been chosen for me which i am not using.   Kindly assist resolve this.   account: [Personal information removed by moderator.]

What on earth is the problem with the Adobe's Billing System, I've been trying to edit my billing details for the past 3 months. Please tell me what the fukc this is:    [Mod: Moved to the Account, Payment and Plan forum]     None of this can be edited, whenever I click "edit" nothing happens, this is so embarrassing I do not expect this from a multi-billion dollar company, I've been wanting to edit to billing address but they've just been stealing money from the wrong account. Fix this shi.  

My account didn't be refundI'm a student and I used adobe produces within refundable period ,I canceled them and still didn't get any information about my refund from adobe .I tried to contact by email but cant , I cannot call directly beacause it's not a domestic calling . Please respond me for any advices about this problem

Contrate por la prueba de 7 días gratuitos y automáticamente hicieron el cobro de mi tarjeta sin respetar los días de prueba, Porfavor quiero el reembolso de mi dinero, ya cancelé la suscripción inmediatamente de que me di cuenta del descuento en mi tarjeta, si tienen que borrar la cuenta no importa solo devuelvan el dinero Porfavor. Adjunto pruebas de la transacción y de la cancelación a la suscripción    [Mod: Moved to the Account, Payment & Plan forum]  

Can I buy Adobe subscription with a debit card in India? My debit cards aren't working, and I want to know if only credit cards are accepted.

hi,I want to try Dreamweaver..  and I need to know, when you try a product, how long from the time you start the try to when they start charging you?I suppose they don't send you a warning a before they charge you so you have a chance to cancel the "try" before they start charging you..so: for how long is it SAFE to keep a "try" program?I found two examples, here and here, of things gone wrong.. thank you... 

Hello i have a problem with payment  I just did a trial period, I didn't ask for a subscription for one month but you sent me an invoice for one month and each time I will have a message in my card asking me for add money to my account