Account, Payment, & Plan

Hello, a few months back I signed up for the free trial membership for Adobe Express and forgot to cancel but as I didn't have any money on my card ( cash card) it automatically declined so I just let it be because it just kept slipping my mind. I have money on my card now so I recently just paid it and I don't need to use Abobe Express anymore I'm trying to cancel my subscription but when I go to manage plan it is still telling me that I am unable to manage my plans. So I am hoping that I can somehow get this fixed and receive a refund. Thank you. 

Hi, I have one license and believe I am only signed into one device at this time. Almost every time, I start my work I get the prompt that I need to knock the "other license" off before I can continue to use onto my device. Is there any way to track how many devices are logged on at once and who they are?Thanks, Rebecca

Problem 1:The email address I used to sign up is no longer available. I want to cancel my subscription, but I need to verify my identity bevor cancelling the subscription. How can I change my email address to my current email address? Question:My annual subscription is due on Mai the 8th. Will the subscription be automatically renewed? I do not want that. 

Hi all, I recently tried to purchase an adobe photography package for my account, and I used all the correct card details when I went to pruchase the package, but I was given a notice that said my card details were incorrect (but there were all correct). I proceeded to back out of the transaction, but upon looking at my card history, I had been charged $171.49 for the yearly subscription. I have chatted with several online agents but all keep saying it should show up in a couple hours and I have to wait for the payment to be proccessed, but I've now been waiting for 2 whole days and I still don't an invoice, or access to photoshop or lightroom. An agent found that my payment had been processed in the system, and I have a legitimate order number, but thats as far as I've gotten.  Any help? Thanks 

Hi. I used to use a licence that the university gave us which included all the programs, while i already had photoshop and lightroom. The university's licence doesn't work anymore so i deleted after effects because i couldn't use it anymore. I still pay for photoshop and lightroom but for some reason it still says that the licence is expired. I already deleted and redownloaded everything but it still wouldn't work and unfortunately i can't use the programs that i'm paying for.

Hey guys! I was recently charged 50 usd even though I cancelled my plan. Is it possible to get a refund? 

Hi there, I was wondering how to hide my country (login location) when accessing the adobe creative cloud? Any help will be appreciated.

Llevo días tratando de reallizar la compra de la suite y me da como resultaod un fallo sistematicamente. La página de ayuda está desactualizada y no sirve. He intentado con tarjeta de credito argentina y española y en ningun caso lo consigo 

no es posible terminar una suscripción de prepago, hay una renovación proxima y por suspuesto no es posible eliminarla, me imagino que la idea es hacer el cobro a como de lugar

I can't manage to remove my vat number from my acoount. I want to do this because I stopped/quited my business/studio. I want to remove my VAT number and start to pay the full taxes, you understand...? I am no longer a business but just an individual and want to use only Acrobat DX .I called Adobe but it was 0% helpfull, they did not change anything. Should I write a letter via postservice? I don t know what to do anymore. I have tried this the whole year again. I am no longer registrated as a business but still i dont have to pay taxes.....????? Can anyone help me how to remove the vat number and restart paying taxes?Thank you so muchYours sincerely, Heleen

I subscribe to a trial from adobe. I cancel it because it didn't do want I wanted. My subscription was up on May 1, 2024. I was trying to open one of my PDF files to review some information and I couldn't open it without signing into adobe. Why would I need to sign in when I have never had to before. All I did is save a pdf file or read a pdf file. I don't use anything else and it does state my subscrition was canceled. This is a real pain to sign in everytime I want to look at a pdf file. Is there anything that I can do to stop this? 

I work for Air University (Air Force Higher Learning) and was granted the discount. Now it's time to renew and they denied me. I have sent them numerous requests and it's deny, deny, deny. I have a .edu email address and sent them all the innformation that I can get stating that I am in that position and it's always denied. Is there an actual person that I can talk to or something other than an auto generated process?

Hallo zusammen, ich habe vor etlichen Jahren die CS6 Version gekauft. Leider ist mein Laptop nun defekt und ich wollte es neu installieren. Jetzt kommt die Fehlermeldung: Die Seriennummer xxxx wird bereits von der maximalen Anzahl von 2 Computern verwendet. Sie müssen innerhalb von xx Tagen einen anderen Computer deaktivieren, um dieses Produkt verwenden zu können.Leider kann ich das Produkt nicht mehr deaktivieren, da der PC kaputt ist. Über den Support habe ich keine Hilfe erhalten. Was kann ich tun?Danke und viele Grüße

The Norwegian prices for personal plan of Creative cloud is astronomical, 110$! Because the goverment has alot of money doesnt mean regular ppl have money to squander!Most people have jobs paying 50-70k a year, not like hundreds of k's like US!With 40% tax and expensive housing disposable income is between 1 and 1.5K$ Why charge an uheard of 10% of disposable income for private plans, the same price as buisniss plans!In US the plan cost 60$ a month and they generally have more disposable income, this would be the equivalent of charging US citicens 180$ for the sub....  

I am not a part of any organization, neither am i in any plan. I dont find any button to delete my account in https://account.adobe.com/privacy 

I see this everywhere. I tried a free trial of adobe to see if it could make text searchable, this was months ago.They stated charging my credit card.I logged in and tried to cancel it and thought i had and I still have charges You cant delete a credit card from the account, this is illegal and against payment processing terms. I have sent them a message and they havent got back to me in months. what can i do? I'm about to cancel the card and put a charge back on all the amounts which is months worth. They can see i never even log in or use the apps etc

Logitech have provided me with 1 month free Adobe Cloud for the purchase of a Logitech mouse, however to redeem it i need to visit https://www.adobepartneroffer.com/<REDEEM_ID>, where REDEEM_ID is a code provided by logitech.However https://www.adobepartneroffer.com/ is down, and i confirmed that is the case using multiple sources / locations.How can I activate / redeem my voucher.Ivan

I canceled the subscription before reaching 7 days of free trial and i still get emails from adobe trying to charge me. I havent used any of the apps after i cancelled and i look up the page to see whats happening and it says i have an active plan, which i had already "succesfully" cancelled but for some reason its now active. Thankfully, they havent succesfully charged me any money because i dont have enough money on my bank account. 

I have a recurring charge (annual) for an adobe service that i can't cancel because the adobe service is linked to an email address of mine that was hacked (years ago). I've been locked out of that email address because I neglected to have a recovery email. Dumb move, I know. Thoughts on how to speak to a human at adobe to explain and resolve...?

I just recieved an sms from my bank that Illustrator charge me for USD36.21 knowing that I am in the middle of a free trial for a month. I registered this April 27.

I had to reformat my main HDD, so now if I click on Illustrator in the dock I am told I will need to subscribe all over for this month. How do I sort this out?

Hi, I am a high school student thinking about subscribing to Adobe Cloud as a student for the summer, as my school's provided accounts only work on school computers.I was considering choosing the annual-pay-monthly option, using it for the summer, and then paying the cancellation fee as it may be chaper than finishing out the year. My question is, if I were only to use 3 months of the 19.99 reduced charge year, and then return to the account after some time- say, 18 months later- could I resume the remaining 9 months of the 19.99 charge, or would I immediatly be asked to pay 34.99 going forwards?

Cancel my subscription

Sulla carta di credito aziendale risultano ogni mese degli addebiti, ma non trovo le fatture di Adobe a cui si riferiscono. Non so come contattare Adobe per risolvere il problema.

Hallo,kann mir jemand helfen wie ich eine Rückerstattung beantrage?Ich habe eine Lizenz von der Arbeit bekommen und habe nun die jährliche Zahlung abgebucht bekommen und möchte diese nun nach der direkten Kündigung rückerstattet bekommen. Kann mir jemand helfen?Vielen Dank