Account, Payment, & Plan

Hallo,kann mir jemand helfen wie ich eine Rückerstattung beantrage?Ich habe eine Lizenz von der Arbeit bekommen und habe nun die jährliche Zahlung abgebucht bekommen und möchte diese nun nach der direkten Kündigung rückerstattet bekommen. Kann mir jemand helfen?Vielen Dank

Hi,Google has completely disabled my access for some time now. So I don't have any access to my Gmail account with Adobe.But my session is now active in the browser and I am active in my Adobe account.I also forgot the password that I changed 5 years ago and it shows on my profile page.Is there a way I can change the email completely or if it is possible to change the password, then I can change my email?Thanks

I can't find any button to delete my account in https://account.adobe.com/privacy and anywhere else

quiero renunciar a adobe y no encuentro donde hacerlo 

I've been logged out of my adobe account and am asked to sign in again. When entering the verification code it will only let me enter the first digit. Nothing happens when trying to type in the other boxes. Any ideas please people?I can't access any of the software and have deadlines to meet!Thanks for any help

Hello everyone, I am responsible for the information technology department at Arlight Aydınlatma A.Ş., part of the Fagerhult group. In March, we purchased 27 Adobe Pro licenses and 3 Creative Cloud licenses. However, Adobe inexplicably put us under fraud investigation, canceled all our licenses, and took them into review without any explanation. We are a manufacturing company, and Adobe licenses are indispensable for our work. We began using the software as soon as we received the licenses and paid the required amounts. We paid a total of 56,000 TL and 12,240 TL, benefiting from the campaign prices. Adobe is now saying that they will cancel our licenses without any explanation and suggest that we make another purchase, which would cost us 144,000 TL. It seems they canceled our licenses because we bought them at a lower price during the campaign. We have all the purchase agreements and have passed the matter on to our legal department as the company did not use the purchased products. F

Здраствуйте я платил раньше по 106 лиры но сейчас цена изминилясь незнаю почему

There's no option to cancel the account in the membership settings. The advice online is to contact support - but the only option available was the forum. I also then couldn't find a forum for addressing this issue.I've just been billed and there's no option to cancel or contact support.

Buenas Tardes Sres. Una pregunta... Me han cobrado automáticamente ayer el programa del Plan de Premiere Pro cuando yo no lo he pedido y tampoco me dejan quitar mi tarjeta ni quitar esa opción, todo por que quise aprender a usar con el Plan Gratuito... tuve que cancelar el programa por que el dinero que me descontaron era para pagar algo personal y ahora no puedo, lo he cancelado ayer mismo que me han cobrado!! Mi pregunta es ¿Tendre mi reembolso completo correcto? no es justo, porfa necesito ayuda Urg! gracias.

I recently purchased the Adobe student plan but when I try to sync it to my account it only lets me have the seven day trial of some of the programs and won't even let me access things like Firefly I need help.

Hi All, Seems like that the (https://www.adobepartneroffer.com/) is not reachable. Wanted to redeem a bonus after a purchase from Logitech, but unfortunately the site is not responsive. 😞 Cheers,Zoltán 

Is there anything that can be done for forgetting about a subscription? Back when I was getting married, I used, I believe, the Auditorium software to shorten the songs for the parent and couple dance. During that crazy time, I completely forgot about the free trial ending and ended up noticing the subscription after eight months due to my debit card expiring and Adobe sending emails regarding the new payment setup. I never once used the software after editing the songs that one night... It cost me about $250 that we need as a new couple. Is there anything that could be done about this?

Reembolso Ayuda con el tema de reembolso llevo ya esperando más de 15 días y no me llega el reembolso que puede estar pasando 

분명 저는 하나의 플랜만 구독 했는데 어째서 두번 결제가 되었는지 설명해주시고고환불 진행 부탁드립니다. 또한 제 플랜을 이미 결제했는데도 청구 관련 문제가 있다고 뜨는데 이는 왜그런지 설명부탁드립니다 

Hello. Please explain to me what's going on. Last month Adobe charged me three times for one subscription. I thought I would get a refund because a similar situation happened before, and Adobe refunded the money. Today, I checked again, and three charges were made again for one subscription. So, in total, over two months, instead of being charged twice for one subscription, it was charged six times. Additionally, I cannot cancel the subscription, and I haven't received a refund. Please refund the money and cancel the subscription because I cannot afford such situations. I'm barely making ends meet from month to month, and to add such situations on top of it is difficult. Please refund the money and promptly cancel my subscription.

I logged in earlier today and got the verification text. Used it and logged in fine but the same number keeps arriving over sms. Some hours its every 10 minutes, some 4 per hour and some every hour. I need you to stop it please.

How to change payment to ACH?  We want it to pay with our company bank accountAutomatic draft 

I redeemed a code for 12 months membership to Adobe® Creative Cloud logging in with my actual Adobe email (which I had an active plan) and....nothing happened. I still get billed on my original payment source. If I try the process again, it tells me the code has been redeemed. How could I fix this?

My account was closed for no reason. The email says it was fraudulent activity. Many of my friends also received such an email. This is clearly a mistake. The contact number provided in the mail cannot be reached. I can't get support in any way. Can you please help?

Unauthorized charges were made to my account from Adobe. I called multiple times and a customer service rep found the charges and told me I would see a refund within 45 days. I called back to request the transcript of the call and suddenly no one was able to find the fraudulent transaction and refused to assist me. At this point, it seems like the fraudulent party is Adobe. I've documented every call and filed a fraud investigation with my bank.  I will be reporting Adobe to the BBB. 

Bonjour, Après une période d'innactivité prolongée j'ai de nouveau besoin du pack Creative Cloud, mais seulement pendant 3 mois. Selon cette page : https://helpx.adobe.com/fr/manage-account/using/creative-cloud-subscription-terms.html#cancelIl n'est pas possible de résilier après 14 jours sans payer 50% de frais du prix restant à l'année.Mais l'emploi du conditionnel rend les choses floues : "des frais de résiliation de 50 % du solde restant de votre obligation contractuelle peuvent s’appliquer".Ces frais s'appliquent ou pas ? S'achant que j'habite en France. J'ai besoin de le savoir car je n'ai pas les moyens pour payer un abonnement 1 an, ni même 9 mois de frais de résiliation. Merci 🙂

0I need help. I am currently in school and I accedently deleted my photoshop certification! amy way I can recover it before the end of the next school year? (My Email will be wiped next year and i need to print it out.

Bom diaJá cancelei a minha assinatura à muito tempo e estão constantemente a debitar na minha conta valores do serviço. Solicitava o reembolso com urgência Obrigado

Hello, I have been a adobe member since 2017 and want to cancel my annual monthly plan. When is the best time to cancel to avoid paying the hefty fee. Absolutely ridiculous that it even comes with a cancellation fee, so would apprecaite any help to make this as little as possible given how much I have already spent over my time. 

Adobe essaie de me prélever de l'argent le 26 avril alors que mon abonnement a pris fin le 25 avril. Pourquoi ?