Account, Payment, & Plan

I want to cancel my free trial. I don't want to pay.

Incié la prueba gratuita de Adobe Photoshop para un par de fotos, sin embargo, me han cobrado la suscripción de 26'30 euros. La prueba supuestamente es de 1 mes, no han pasado ni 7 días y ya me han cobrado. He intentado ponerme en contacto con atención al cliente y no hay respuesta. Qué hago? Cancelo el plan y me lo reeembolsan? O lo tengo que dejar activado hasta que me contesten? Quiero mi dinero de vuelta.

In meinem Abo steht 5 Kredits gratis. Kann se aber nicht unterladen? Soll immer ein Monats- oder Jahresabo abschließen.  Hab das abo mit 

I have already paid for this month, but he still asks for payment

Hi. Among my purchased plans there is a plan called 'Adobe Stock'. I did not buy it. Apperently i have been paying for this plan for two months. I want my money refunded and cancel the plan.

Of course a ton of shills are going to comment on this saying, "You agreed to the terms". Do not be fooled, avoid this company like the plague. Once they have your card information, they are going to do whatever they can to "legally" hold onto it with a bunch of loopholes.

Hi.I tried to download a free trial of InDesign but couldn't. Now a week later the system is billing me for a plan that I'm not using and I want to cancel. How do I do that please?

Boa noite.Ao comprar um plano Adobe Creative cloud, indiquei, por engano, um e-mail errado que não existe. O valor já foi cobrado no meu cartão de crédito. No entanto não consigo aceder à conta, nem sequer para alterar o endereço porque não tenho, naturalmente password. Como devo fazer para alterar o endereço de email?Obrigada 

I bought a cs6 several years ago and installed it on my old computer... few years later i installed it on a new laptop without deactivating the old computer. Now i have a new computer and wanted to install it again... now i got the Massage, that the serial Number is already in use two times.   I should deactivate it on one of the other devices... on my laptop i cannot remove it, still need it.... and the old computer doesnt excist anymore. can i See a list of activated devices, location of IP or else anywhere?  Is there any possibility for a coersive-deactivating of the old computer?  

there is a problem that the banks account number hasbeen changed and subscription was fork again for the knowledge that the renovation was painted

utilizaba el illustrator ccf 2017 en mi mac sin problemas hasta que un día anulé suscripción, hoy he vuelto a dar de la alta la suscripción pero sin embargo no me deja abrir el illustrator, tengo el capitan y la version que me dan en la licencia el sistema del ordenador no es compatible, yo quiero recuperar el illustrator que tenía que iba perfectamente pero ahora al volver a dar de alta la suscripción el illustrator sigue sin abrirse. ayudaaaaa

After years of being a loyal Adobe customer, I need to post this current issue billing-related I am having with Adobe. All of the below communications thus far have been with their overseas customer service. I am a US-based business owner and Adobe Customer since 2011 and have spent over $25,000 with Adobe (I have purchased the full suite standalone Adobe Collections CS3, CS6, etc. over the years (multi-licenses and platforms), and for the last three years the full creative suite paying FULL price ANNUALLY UPFRONT). On 12/01/23, I called into Adobe Customer Service to see if I could take advantage of the Thanksgiving/Cyber Monday deals on offer. My last annual plan renewal was processed on 6/23/23 where I once again paid $635.87 (including taxes). I was advised by Customer Service that I could indeed take advantage of the offers, and was offered a deal where I would receive a new discounted annual plan of $381.47 (including taxes), which would immediately cancel my current pl

Bonjour,Je bénéficie d'une facturation au tarif étudiant depuis plusieurs années, mais depuis deux mois Adobe ignore mon statut d'étudiante et me facture le plein tarf malgré ma fourniture des preuves demandées selon la procédure requise en début d'année académique (carte d'étudiante, adresse email d'université). Qui contacter pour signaler cette erreur et rectifier la facturation ? Je n'ai trouvé qu'un assistant virtuel qui ne comprend rien à ma demande.Merci.

Bonjour, Vous mavez facturer 143.86 euros sur mon compte paypal et de plus vous avais annulé mon abonnement mensuel .  Je vous demande de me rembourser la somme car je n'ai jamais accepter ce paiement. et de plus je n'ai pas les moyen de mettre une somme aussi importante . Merci   [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

Two months ago I downloaded and tried a free trial of Adobe Acrobat, I used the free trial just once. Right after, I deleted the program and never used it again. Today I realized I had a subscription without giving prior consent. As I said, I never used the program, I didn't even have it installed on my computer during the last two months. I think it is very unfair and I want a refund for this. Can you please help me out?

I currently have a Creative Cloud All Apps lic and would like a second one for another person.Can I simply purcahse another lic under the same account or should I create a new account for the new person?  We don't care about the teams features, it's worth nothing to us.

I need clarification if someone have an answer for me.Do I have to create an account for everything related to Adobe?I have an Adobe Account (so I have a password for it), thenI have signed for an Account for the Adobe Community (and created a password), thenI been asked to create an account (and a password) for Photoshop Group, andI been asked to create an account (nd a password) for becoming a member of Behance So... I am confused!  🤪 How many accounts and passwords do I need to have to be able to access and participate among the different groups of Adobe and Adobe products?????Can someone please, clarify this for me?  Can I use ONE for all or do I need ONE for EACH? Thank you 🙏 in advance for your help on this,Rocio Lopez-BretzlaffEdmonton, AB. Canada 

Hello Everyone, So recently I've noticed I was getting charged twice for Adobe Inc and Adobe Stock. I went on my plans and realized I didn't have Adobe Stock on my creative cloud. I did some digging and I realized I had a purchase from Adobe Stock from 2021 for ten images. Still, I'm trying to find out how to cancel Adobe Stock since I'm being charged and I'm not even using it or have access to it. I've been to millions of forums and web pages and nothing seems to resolve this issue. If it's not Adobe Stock they change the name to Adobe Inc or Adobe Creative Cloud. I'm still being charged twice and would like to find a resolution for this without having to cancel my plan altogether. 

Please let me know how to get refund. I was charged £68 for 1 year contract. I cancelled it right away. Please help. Thankyou 

I hope this message finds you well. My name is Spulber Diana Laura, and I recently tried the free trial version of Photoshop. Unfortunately, I encountered difficulties in canceling the subscription after the initial 7-day trial period.I would greatly appreciate your assistance in guiding me through the cancellation process. I intended to only explore the free trial and was not aware of the steps to cancel the subscription before being charged.Could you please provide me with instructions or direct me to the appropriate platform where I can cancel my Photoshop subscription?Thank you very much for your prompt attention to this matter. I look forward to your guidance and assistance in resolving this issue.

 

Everytime I am putting my card details to get the premium I am unable to make any progress. I have tried it multiple times now but its still the same ,I have checked the card details aswell. help me fix this

Ich habe das Premium Abo für ein Jahr bis zum 9.4.2024 abgeschlossen. In der App kann ich aber keine Premium Funktionen nutzen. Das Programm blockiert mir alle Premium Features und möchte, dass ich Premium Version kaufe, obwohl ich Premium Version schon gekauft habe. Das ist schon ungefähr vier Monate so, was meine Arbeit extrem stört. 

Entro na minha conta com o email de cadastro, porem quando abro o photoshop ele abre com o email alternativo e não reconhece que há um plano pago e oferece para comprar um plano. Nao consigo fazer logoff e entrar com o email principal. Já fiz  de tudo, já deletei o photoshop,  0 creative cloud, mas sempre que instalo novamente ele entra direto com este email alternativo e não me deixa acessar a conta. Ja perdi  mais de 30 horas tentando corrigir o problema, entre suporte tecnico, chat e buscas na internet, nada fizeram ate agora a não ser cobrar o plano em dia... puta palhaçada... estou muito indignada... inconformada... DECEPCIONADA!!!! 

totally agree Adobe has worst customer service in my experience - i have been trying to cancel a subscrition using their online portal for months and they keeping charging me AU$50 per month - this will add up to $600 per year if it keeps going! if this is a strategy and its systemic, may help explain part of why Amazxon so well capitalized? i am going to have to cancel my whole credit card just to get rid of them and never ever buy another subscription like Prime again...has anyone else had a similar experience ? cheers, Guy