Account, Payment, & Plan

Hello, i would like to ask how to cancel my subscription without paying the fee. I created my account and i was told that i can cancel anytime. Just now when i wanna cancel i found out that i have to pay 50% of my yearly subscription. I only used two months of my adobe membership and i want to cancel it. It is just a waste of money and I do not use it that much. I could not find any phone number or a chat where i can reach someone other that a bot. If anyone has or had the same problem as me please respond. I do not know what to do. Thanks

Hi, my order number is AE02113900861CUS, can you help me check what my email is of this order? Because I have canceled my trial plan, however I can't find any plan history but it said my trial was end yesterday and cost me 31.99 dollars, I didn't use this and I want to ask for a refund! Thx

Why adobe is charging early cancellations fee ? What kind of deceptive pattern is this ? Is there any way to sue adobe for deceiving customers ? I have subscribed to adobe and used it for like few days then I forgot to cancel the subscription and now when i want to cancel it they won't allow me to do so ? And instead it says it will charge me more $160 if i cancel because of the early cancellation policy? Seriously they're scamming clients like this and no one is saying or suing them yet ? 

Hello! I cancelled the subscription on the 7th day, and was still charged for a year subscription and I don't have access to premium either. I would prefer to have a refund rather then preimum access. 

How can I cancel the plan if I had a 7 day plan for free and I forgot to cancel and I didn't have anything in my account and I don't want to continue further How do I cancel it?

My annual Adobe Student subscription has expired. Only now, after a month, I noticed that it was switched to an annual plan for the regular version. Unfortunately, I no longer have 14 days to cancel. Is it possible to change this subscription back to the student version?   

I couldn't find the option of adding paypal to my payment method.

be cautious.   it's illegal to share an individual license.  if your client has a teams or enterprise license and is going to assign a seat to you, that is legal, however, everything you create will be owned by the client, not you.   also, you cannot suspend your personal account.  you can cancel it, but be sure to backup any files you want to keep.   make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.htmlfor info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.htmlif you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.there are 2 ways to contact adobe; chat and twitter (now x):chat:use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/con

Hi, I would like to my membership but i am being unnecessarily charged for early cancellation fee. I havent been informed about this before when i signed up for it. This is a clear case of customer fraud and false intentions from Adobe

I bought Adobe Premium a year ago from Google Play and I have tried Adobe help many times and never received adequate support. I was told many times Adobe support would not help me due to Google Play purchases instead of Adobe's website. So I removed all of my payment methods I will not pay for an app I can't get support for! 

Dear Adobe Support Team,   I hope this email finds you well.  My name is Anika Pavlova, and I am a first-semester student at VIA University College. I am writing to bring to your attention an issue I have encountered with my Adobe subscriptions and seek your assistance in resolving it promptly. Upon reviewing my recent billing statements, I noticed that there are charges for two separate Adobe accounts associated with my email address <removed-kglad> one for Adobe Creative Cloud and another for Adobe Illustrator. However, my understanding and agreement with VIA University College were solely for the Adobe Creative Cloud subscription. I would like to clarify why there are two subscriptions under my email when I have only requested and been instructed to use Adobe Creative Cloud through my academic program. To the best of my knowledge, I have not personally initiated a subscription for Adobe Illustrator. As a first-semester student, the financial burden of maintaining two

Mi suscripcion se cancelo hoy. Tengo el dinero, he colocado mi tarjeta y esta fue aceptada, me salio el mensaje de Adobe diciendo que en breve podria acceder a Photoshop, pero no es asi, sigo sin acceder a Photoshop o cualquiera de los programas del plan "Fotografia".  ¿¿Que puedo hacer??

I need access to statements, transaction-billing-payment all consumer and provider service history for banks wireless provider how do I request this information from institutions are companies for financial documentation 

Hello! would it be possible to use adobe lightroom and photoshop for a month as well? unfortunately, I won't need these programs for a year and it would be a big expense since I only need them for a couple of months.

Ho per sbaglio attivato questo account quindi vorrei subito cancellarlo. Come faccio????

I was checking my payments and i found 3 payments instead of 1, i need the refund.Estaba revisando mis pagos y encontré 3 pagos en lugar de 1, necesito el reembolso.    

Attention, fellow graphic design students! I want to warn you about a situation I recently experienced. I thought I had signed up for a monthly subscription, but it turned out that I was actually locked into a yearly subscription without any option to cancel it without paying a hefty cancellation fee.  Please be careful and read small text.I will never use this program again they are scammers.

I've got three Passkeys I need to delete from my Adobe account, and I am receiving an error. I tried chat support and they are not able to help, they completely do not understand this issue, tried to arrange a callback but did not receive any callback and they closed my case.  

I paid 35 EUR yesterday and i can't do refund pls help

I have an Acrobat Pro account that is used for work purposes. It is paid for with a work credit card.  I also have a CC account for personal use which is paid for with a personal credit card.  I use both accounts on the same computer, and only use 1 computer.. I have had this arrangement for several years, and until recently it has always worked with no problem. However I recently renewed the acrobat pro account under a new email address, and now it keeps wanting me to have have a unified system. For example, if I am signed into Adobe Acrobat under Account name A, but I'm also needing to work in Adobe Lightroom under Account named B, that appears to not be possible. (I'm self-employed so having both work and play activities running at the same time is not an inconsistency.  Being allowed to do that is one of the reasons I'm self-employed.) Is it no longer possible be logged into Acrobat under account name A, and logged into Creative Cloud under account name B s

I am annoyed that customers who have been loyal for many years (about 8 in my case) with Creative Cloud, do not get any recognitions in the pricing or other perks. The reason I am saying this is there is a current, short term, deal  for Creative Cloud which will get new users the suite for about half price for a year. And current subscriptions cannot take advantage of it. Of course a deal for new customers is perfectly good incentive. However, the rest of us get taken advantage of, with no discounts. Nothing. But I wanted to suggest that perhaps Adobe could create a progressive discount for users the more years they are subscribed. Much like insurance companies reduce premiums when there are no claims. It would acknowledge those people who have been paying Adobe literally thousands of dollars over the years. And would go a long way towards some good will I imagine. Cheers,Norman

Hi!In total i'm subscribed to 3 plans (by accident) - Photoshop-illustrator- Creative cloud To my understanding Creative cloud includes both the app licenses for Ps and Ai, which in short means i've got each of the app licenses "twice" which is totally unnecessary.When I Wanted to cancel the Ps plan I looked at the “change plan” option and checked the box to change my “Ps plan” to the “creative cloud” subscription instead (which includes Ps). But it seems it just added the creative cloud subscription and kept the old PS subscription as well. So It just added and did not change the plan.I never said i wanted to keep the old plan and add the new subscription on top of it..Not gonna lie I feel cheated,  what can I do? Is there anything I can do to at least get some of the subscription fees back? or at least be able to cancel the subscription without any more fees?Would really appreciate some answers and guidance, thanks on forehand.H

why my last invoice go up (37.5) JD's, while the previous monthly invoice was 21.2 JD's.

Bonjour, je souhaite être prélevé tout les 5 du mois, savez vous comment dois-je m'y prendre ?

I have been charged since November and wish to cancel my subscription today after I got another debit for month of March, if I cancel now will I be charged for cancelling my subscription or will I get refund for the new charges for the month of March since it's less than 24hrs.