Account, Payment, & Plan

I recently got an unknown charge on my card from Adobe (to be specific it was called abode system software 044 207 3650) for 69,24 euros. It wasn't even possible to get that charge especially the approximate time it happened. Never got a confirmation message or any notification about it, just randomly got into my bank account and saw that charge. I did some research and saw other people have had this issue before. I'm fairly certain that my card was never linked with an Adobe account since we do not use it. How to resolve this?

How I can cancel my subscription

You are aware of the 308% price increase offered to Turkey. Will the annual purchasing but monthly payment plan continue the same? Or will I be billed based on the new price update?

Hi there, I have moved from the Netherlands to Germany and would like to change my billing details, such as the new address, new credit card number and tax number in order to be able to deduct my Adobe account for tax purposes in Germany. But unfortunately the country of residence cannot be changed and the new German tax number is not accepted either. Does somebody has any idea? Cheers!!

 I received the following error message: "Sorry, your login attempt does not match the output IP of the profile assigned to this computer. Please contact your IT administrator."This issue has prevented me from accessing the software and proceeding with my work, and I am uncertain of the steps needed to resolve this discrepancy. It appears there may be a mismatch between my current IP address and the one expected by the software's security measures.Could you please provide guidance on how to address this problem? Whether it requires updating my computer's profile information, adjusting the software's settings, or some other action, I am eager to follow your expert advice to rectify this issue promptly.Thank you for your time and assistance. I look forward to your guidance on resolving this matter.  

Hallo zusammen,ich habe ein Problem mit dem Kündigen meines Creative Cloud Education Abos (bzw. wie angezeigt ein Adobe Abo für Unternehmen??). Mir wird monatlich ein Betrag von 19,34€ abgebucht, jedoch wird bei "Abos und Zahlungsoptionen" weder bei "Abos", noch "Bestellungen und Rechnungen" oder "Aktivierte Geräte" etwas angezeigt. Daher kann ich mein Abo nicht verwalten oder "change your plans" wählen, um mein Abo wie beschrieben zu kündigen. Ähnliche Communitiy Beiträge oder Internet-Vorschläge haben mir bisher leider auch nicht geholfen.Ein direkter Service Kontakt ist nicht auffindbar. Bei https://adminconsole.adobe.com/ tritt ein Fehler auf und der Adobe Help Center hilft nicht. Das ist einfach frustrierend bei so einer großen Plattform. Ich bin sehr dankbar für jede Hilfe! 🙂   

Will the annual preliminary monthly payment contract that I am currently paying increase in the coming day or will I continue to pay at the same price?

Recently i had a new mail about my location and new payment fee, so basicly i am from Turkey but i am living in Northern Cyprus which it connected to Turkey(sort of) i bought my educational payment plan from here i went to Turkey once for holiday but when i came back suddenly i started to pay 16,59 euro instead of 120 tl which it's equal to more than 500 tl. Is it possible to fix this problem or is it gonna always stay same i wonder.

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I recently subscribed to Adobe Creative Cloud Plan, taking advantage of the student discount for the first year. However, due to a temporary need, I am considering canceling my subscription and resubscribe in few months. Before proceeding, I would like to understand the implications of canceling and possibly resubscribing in the future. Specifically, I have the following questions: If I cancel my current subscription now, will I lose the student discount when I resubscribe at a later date?What are the terms and conditions regarding the student discount? Is it applicable for a specific duration, or can it be renewed if I resubscribe later? I look forward to your prompt response.Thank you for your time and attention to this matter.

I cancelled my monthly subscription on 1/3/2024. And Adobe collect money via auto-pay method on 3/3/2024. I didn't the subscription. Plz help me to get refund.  Thank you 

Adobe uses rhetoric to mess with people who want to cancel their plans.  I had to cancel a service I never uses then I had to pay extra because it was annual.  Never used the service ever and pay over $150.  That should be illegal!  

Hello, I wanted to switch my Adobe Creative Cloud student package from monthly pricing to annual pricing. I talked to the customer representative, he canceled my monthly plan and asked me to purchase an annual plan. When I tried to purchase an annual plan, I encountered a purchasing problem. 6 different credit cards, 3 different devices, 4 different price quotes, 3 different customer representatives, none of them worked. I've been dealing with this for a day, but I still can't make a purchase for the student plan. I wanted to switch to the monthly plan again, but it was not purchased either. There is no problem with my credit cards either. I even tried to open another adobe account but it didn't work. I need to switch to the annual plan as soon as possible and continue using the applications. what should I do? Is there a problem with the Adobe purchasing system? The error I get is: The operation may fail for various reasons. Double-check your payment information and make sure you enter

So I`ve recently bought adobe cc subscription. And now when i try to install any app i get restriction problem. In case of premiere pro when oppening i get error code 102 - "Can`t check your subscription". I`ve already tried reseting hosts, using adobe repair tool. Thnx in advance for help

I heard that I can benefit from the student discount for another year. Is this true? If so, can you guide me? I graduated last June.

 Adobe customer service and 3rd party service is s%#$.  I did the 7 day trial thru google and my computer was't compatible. I canceled it in the play store & they still charged me $75 but refunded it. However, Abode charged me $52. On Adobe service chat the rep told me I had 2 subscriptions. He said h3 cldnt cancel them and cldnt refund me. After copying & pasting the refund policy thst said within 14 days, you are fully refunded, the rep then said I would be fully refunded automatically. BS. He was lying to me and not trying to return my money they never should have taken.  And he would make me wait 20 minutes everytime he had to check on some thing. I love Adobe but honestly I can use something else becuase I would never give them my money after this.   

I bought a year plan, but after few moths it has been suddenly suspended without refound. I don't find a way to contact Adobe, since when I write to the automatized chat it says I need an active plan to talk to a person. It's very frustrating, I need to use my plan and I don't know what to do to reactivate it. Please, help!

Does anyone have any recommendations for plans I should purchase when I only need a few apps + monthly Adobe Stock assets? My company currently subscribes to the Adobe for Teams full Creative Cloud plan, but we are only using Acrobat, Stock & some Photoshop consistently in a given week. These are an absolute must-have. We'd like to find a more cost-effective plan that includes these things but I'm having a hard time figuring out what would be the best option. Thanks in advance!

Hi, I have a 20 GB photography plan. I subscribed back in 2014 and when Adobe introduced the "Creative Cloud" brand and somehow transferred subscribed customers to those plans, I got a bonus that I would have 1TB instead of 20 GB (for the 20GB price) for lifetime, as long I am an active subscriber. Ten years later, I am still enjoying this benefit. However, my storage is full now. So I subscribed for another 1TB extra, but when the plan activated, I still had only 1 TB in my account. The system did not recognize my bonus 1TB anymore and the bonus was overwritten by the purchased 1TB. So I ended up paying twice as much for the same space. I contacted Adobe up to ten times (!) trying to describe the issue, but most of the agents could not understand the problem. The standard answer was "You have 20 GB and when you purchased 1 TB extra you have 1.02TB. Everyhing is as it should be. " I spent hours chatting with the support. Nobody understood, except one agent. He under

Hey,I am trying to be calm but it's kinda ridiculous situation. I was talking to support and trying to resolve this  for hours now in the last 2-3 weeks. Adobe keeps trying to charge me for almost 800 euros (couple of weeks ago and today - each time 3 times in a row ). Couple of weeks ago I was assured that there is no financial ties or obligations and I even got part refund. Great and cool.  But than again today early morning my credit card was blocked because Adobe tried to charge me 3 times for 800 euros again - support said "payments was send as a glitch" and I will not receive any future payment requests. I got no sorry, nothing. I couldn't even ask additional questions - support chat has ended. Is blocking Adobe only way to be sure now? How can I confirm that it won't happen again? It's a lot of money to "glitch" out of my account frankly. thanks for any suggestions 

The Adobe chatbot is the absolute worst thing to happen to customer service since the circular phone bank systems are designed to keep you from talking to a human who is capable of actually fixing issues with your software. It doesn't offer tech support options other than installation problems, and it runs in circles endlessly when trying to get tech support answers. It is the most maddening customer service tool ever invented and should be relegated to wherever laser discs and zip drives went.  I was 100% ready to abandon Adobe products entirely simply due to the harrowing experience in chat bot hell I had with this "tool"

Dear help center,I am a student and I have tried to use the free trial for one week, but I forgot to cancel the subscription and when I remembered, the monthly subscription was activated for me! Then I waited until the end of the month to cancel it, and now I see that it is a yearly subscription! I can not use the Adobe applications or websites and they are completely useless for me and all of it came with just a one-day delay for canceling the trial. I paid for one month already but I really appreciate it if you could help to unsubscribe for the rest please, because I am a student and even this little amount is very considerable to me. I am really insisting you to help me.Thank you for your help and guidance.Best regards,Fatemeh Ansaridezfooli

I have Lightroom and my wife upgraded to the Creative Cloud suite under her email.  I tried to cancel my Lightroom and there is a cancellation fee.  Trying to avoid the fee since we upgraded.  Should have done this upgrade from my account.  Since she upgraded last week, can she cancel and we upgrade my account?

I'm really pissed off at adobe. I signed up for a free trial of acrobat, and when I go to cancel it  12 days early it won't let me cancel until I pay $143?? Not in this economy I'm going to pay for things for no reason. I  need adobe suport ASAP. 

Habe heute eine Rechnung von Adobe Systems Software 044-207-3650 D24 372 erhalten !!! Habe weder ein Abo noch sonst etwas bitte Hilfe