Account, Payment, & Plan

Hace un tiempo había comprado una laptop hp, la cual traía una app que se llama FREE TRIALS que era de adobe y esa app te llevaba a una pagina que te daba códigos de pruebas para aplicaciones de adobe, hasta allí todo bien, ya había usado 2/3 y al usar el ultimo de adobe acrobat export y venciendo la prueba no me deja cancelarlo y con los otros simplemente no tenia que hacer nada ya que solo se cancelaban, en cambio este no se como arreglarlo y que me deje de salir el problema de facturación. Gracias de antemano

Good day!I have an active code for 3-months free creative cloud apps. But I can't redeem it. I keep getting an error message "This code is from a country or region that does not match your Adobe ID.". Code is from product (monitor) that I've purchased recently. How can I fix this issue?

GreetingsI subscribed and used Premier Pro, After Effects, Photoshop, Media Encoder, and 100 GB of cloud storage. For this so far I am paying from a Credit card ₹2,394.22/mo but this month to my shock it is ₹4,230.30/mo. I have not been informed about this plan variation. To my surprise, my account shows there is a billing issue.

Hello there,I want to cancel my student membership. but there is a cancellation fee. I want to be able to use adobe premiere when i need it. I just found out that it is a yearly obligation. I am in a difficult situation.

I want to cancel my membership and cannot change manage my plan to do this, is there an email for support that I can do this with?

Hola, no puedo cambiar mi ID IVA para poder pagar...Además nadie contesta los whastsap de la empresa, y no hay correos donde pedir ayuda...hay alguien por ahí?

does anyone know adobes email ? i cant find it on this website and the chat doesnt help. i need help before nov 4rth 

I have 2 license on my business account and the monthly payment increased to $71. It is weired because I was paying less when I had more users. I am not sure what the subscription provide. I appreciate if someone explain to me why my subscription increased. 

Adobe deducted 860.26 TL from my account for firefly. Please return my money immediately without my approval. You cannot withdraw money from my account without my approval. I want my money back as soon as possible. By what right can you withdraw such a large amount of money without getting my approval? Are you deceiving people? You can't register for a trial version and withdraw money without getting approval. I want my money back immediately. 

On the 23rd my prepaid yearly subscription has been paid automatically as I forgot to cancel my subscription. As this is 700euros which I currently can't miss, I tried to immediately cancel my subscription as it mentioned it would be reimbursed if the cancellation was within 14 days. However, after more than 5 working days I still haven't received the reimbursement. I can't contact anyone via the email adress provided with my invoice 'inbox is full'. Moreover my Creative Cloud is also shut down so now I can't use the programms nor have I received my 700+ euros back!  Please help me with this. 

Fiz a conta em teste gratis, cancelei antes dos 7 dias mas fui cobrada igual, quero ressarcimento, pois só ativei a conta pra resolvermos esse problema. Eu tenho provas que cancelei. Porque fui cobrada se dizia ser gratis por 7 dias e eu cancelei. O que esta acontecendo?& 

How do I stop Adobe charging for my product as I want to cease the licence

I need to cancel this account right away because it was the wrong thing I needed to do what I had to do????

Hi,  I moved recently from Germany to Switzerland, but my subscrition still says Germany. How can I change that?Does it make any difference (taxes etc.)? Thanks for your answers 🙂L

Hi, Many customers frequently inquire about payment options that allow them to make installment payments. Your voice was acknowledged and we are now pleased to share with you the 'Buy now, Pay later' option for your Adobe purchases using Klarna.   Klarna is a payment menthod that permits you to split your susbcription cost into 3 or 4 convenient instalments. Explore this page to discover further details about Klarna. You may also check out Klarna's FAQ Page.   Don't hesitate to share your questions on our community platform for responses.     Thanks Kanika Sehgal          

Cannot believe this: Adobe abruptly cancelled my CC All Apps subscription because of suspected fraud — immediately after I redeemed 3 legitimate redemption codes.  I had 5 YEARS of credit on my account, now all gone.  I've spend the last 3 hours on Adobe chat and phone.  They can see the missing 5 years, but are telling me they technically cannot restore it.  I will need to buy it again.  Same message in chat, on the phone, with supervisors and their supervisors.Most of the codes I redeemed were purchased direct from Adobe years ago.  The rest were from authorized resellers.  But even if I were to provide Adobe with these receipts & codes, they tell me there's nothing they can do to restore those 5 years.  I don't get it!

I canceled after being on the trial for 1 day and Adobe still charged me, I tried to cancel my trial subscription but I couldn't. The payment hasn't gone through yet (issues with the card). What guarantee do I have that when I pay and cancel my subscription, I will get my money back? I will no longer use Adobe but it keeps sending me an email that I have an amount due that needs to pay.

Is it possible to change the language? As soon as I sign in, the entire adobe.com page switches to Spanish. There's a button at the bottom of the Account page that has a globe symbol and says "Cambiar región" but nothing happens when I click on it. 

I have sent multiple refund requests to <removed to prevent spam>, but I have never received a response.Is the e-mail address currently unavailable?

 Dear Adobe,I cancelled my plan number: AE01740900013CQA . It will 9.99$ But then you deducted an amount 34.97$ So please cancel the discount and return the amount. 

BUSCA ALTERNATIVAS ANTES DE PORBAR ADOBE. HE PREGUNTADO VARIAS VECES COMO PONER UNA RECLAMACION FORMAN Y NO TE DAN LA INFORMACION. Hice una prueba gratuita, que luego cancele, antes de los 7 días. Pero se me ha cobrado posteriormente. Me dicen que el cobro es con otro email diferente, y que no me pueden decir que email es, les estoy dando datos de la tarjeta, mios, probando mi identidad como titular del pago que han cobrado indebidamente. Vaya coincidencia que cancelo la version de prueba, gratuita que te cobraran de todos los modos y es con un correo diferente. Por no decir que con esa cuenta, con la que si que hice la subscripcion, aparece que tengo el plan con google store y que lo tengo que cancelar con ellos, en esa cuenta de google, no tengo ninguna subscripción, les pide si les puedo mandar una copia de pantalla, donde se ve que en esa cuenta que ellos dicen que tengo el plan a traves de google, no hay ninguna subscripción 0 y que ya he hablado con google sup

I subscribe awhile ago. My app on my phone is saying subscribed however the app on my laptop is saying renew. Is there a reason why ?

 I decided to cancel my illustrator and photoshop without fee, but this month I got out of the illustrator's charge. I continued to not use the illustrator program.I'd be very grateful if you could solve this problem.

I want to now if i stop to pay plans because i pay now 480 kr and i dont now why. I dont want to pay any more. 

Bonjour, j'ai un souci avec mon compte, en effet ce compte était un compte personnel avec lequel j'ai démarré une période d'essai de 7 jours. Seulement ce compte est passé en compte entreprise dès lors que j'ai validé la période d'essai. Le problème étant qu'il n'y avait aucune trace de la période d'essai donc j'ai pensé que celle-ci n'avait pas était prise en compte comme mon compte est passé en mode entreprise.  Mais voilà que j'ai été prélevé à la fin de la période d'essai et je n'ai aucun moyen d'annuler mon abonnement "classique". Je dois voir directement avec l'administrateur de mon compte entreprise mais celui-ci ne peut rien faire apparemment. Je n'ai pas accès au support étant donné que mon compte est un compte entreprise.  Comment faire pour simplement annuler l'abonnement du compte classique ?