Account, Payment, & Plan

Hi,  Not sure where to share this feedback but I've just ended my free Adobe Stock trial and I did find that process quite difficult with far too many steps (5 or 6 windows to go through), some confusing steps where you think you've confirmed but there is actually one more "confirmation" to go through. Was it because it was a trial and it's our way to pay ourselves out of it? 😛 I mean they say nothing comes for free right? Thank you,Michael.    

On my Adobe account page: I have an expired trial version that’s trying but failing to access my credit card.I also have a paid Photoshop membership, which for the last week is blocked & I have been unable to use even though I’m paying for it each month. How can I resolve this?

buenas tardes solicito ayuda en error de compra del dia 19-03-2024 se realizó una compra de adobe creative cloud pero por error coloque un correo electrónico erróneo y por ende quiero una devolución de dineroGracias. 

Is there a number to call to speak to a live person? Or an email, to cancel my subscription?

Hi, im student at university and i need to renovate this year to keep the discount. I cant find this option anywhere. Someone can help?

Hi all, I'm trying to cancel my subscription and it's saying they'll charge me £80+???????? for cancelling What is that all about?? Has anyone else had this? Thanks

Hi, I have just noticed that I have a subscription to Adobe Stock, but I've never used this. I don't even remember subscribing. It looks like I've paid $329.89. Is there any way to be reimbursed the full amount, as clearly I have never used the service?

I want to cancel my subscription, is there an email for support that I can do this with?They have been charging me for 3 months without using it, please

I would like to suggest to the Adobe team that most of all want to have this proposed plan added as purchasing option on the feature or maybe as soon as possible.For a moment just think for the designers and try to help well at least some of them, maybe the new generation like me 

He pagado por el plan de Creative Cloud Todas las Aplicaciones con un mail universitario. Seguí los pasos indicados para realizar el pago con ese mail, y luego -y creo que ese fue el error- LUEGO creé una cuenta con ese mismo mail. Al ingresar a la cuenta no figura mi pago; y el bot de asistencia me indica que tampoco figura un pago con ese mail. El problema quizá fue que pagué con un mail que todavía no había registrado. Es decir, pagué con un mail pero luego me registré con ese mail. Y aparentemente el pago no se sincronizó con la cuenta creada.No se cómo comunicarme para cancelarlo o que lo cancelen, para poder volver a realizar el pago y acceder al plan. 

My boss purchased Adobe for all of us, and the bill shows monthly on his company credit card. I used a trial that became permanent. I'd like to delete mine, but the plan only shows the team, not what's being billed to my own company credit card. How can I delete my trial/personal plan?

Delete account 

Hello, I am a student who has been on the student plan for a few years now (first in high school, then community college, now university where I am studying film production). I've had times before where I forget to change my academic institution on my account so I'd get charged full price, and with those instances, the price went back to normal. However, after my recent transfer to univeristy, I changed my school and got verification yet I am still being charged 54.99/mo. It's supposed to be 29.99/mo if I am somehow not mistaken. As a full-time student working only part time, this difference in cost is big for me, so I'd like to know how to resolve it ASAP.

there is every month amount of 39,31 eur sent from my bank account, but I dont have any products activated anymore. How can I cancel it? 

I have had a billing issue going on for over a week and calling Adobe support twice did nothing. You lied and said you would credit my card and nothing ever happened. Calling the support number is like being stabbed in the brain repeatedly with a pitch fork! The people don't speak English! They don't know WTF they are doing and most of all they lie to you. Is this what has become off Adobe? Adobe lies to it's customers now. What do I have to do to speak to an American? Someone owes me an explanation as to how you are justifying this poor service. I still haven't received what I was promised.Dan

hello, My Dad is trying to help me renew/update the student licence for Substance paint, as it expires at the end of this month. but its asking for a payment of £250 per annum, I thought the student version would be free?My Parents were willing to pay for the £16 per month version of the Creative cloud (all apps) package, but this doesnt include Substance Paint? Can you please advise on how I can contiinue to use this app which I know, love and use every day to feed my creative juices, please? Kind Regards Potato

Hello, I started my trial on March 7, and cancelled my plan after 2 days. But today I was charged on my credit card. I checked my account and I have no plans activated and I couldn't find a number to call for support. What should I do?!!

I got in to a adobe premier plan 3 month ago in a free trial, and I actually did stop my plan there but I found out that the fee was charged for 3 month with out noticing. It automatically paid it without my confirmation. Even if i want to cancel it, there are cancelation fee required even on the last day, and when the last day passes, again it automatically pays for another month. Is there a way to solve it?

Hello We have an employee that left our start-up. we do not need this account anymore. we will not hire new employee .He had a Creative Cloud All Apps 100GB. monthy paid yearly subscription. this was not a business account,  that was renewed abount 2 month ago. For cancellation we have to pay over 230$...Any idea how we can contact someone that will help us with this? 

In august 2023, I subscribed for a trial for the Pro version. NEVER was I informed that my trial ended and now I've been paying WITHOUT my knowledge $30 each months since september at least.. I'm very disapointed. I'm NOT even using the software because finally I never even needed it in the first place ! I contacted the support for my problem and had a chat with one of the agents and apparently there's an issue with the system right now and even if they were able to access my account at the time now they can't access my credit card informations so that they can process my demand of just cancelling my plan. Because the thing is I received an email saying that there was a payment issue and THAT'S how I learned that I was still being charged. Now I still have to wait another 2 to 4 hours to contact them again !

Hello,  I need to change my mail to cancel plan for my old account. But it had my old email and i cant access it anymore.(First of all it told me i need account to even ask a support and then that i need to have actiave plan to even ask human support)  I would rearly apriciate if anybody could help me wiht it.  

Hi,  It was saying 7 days free trial on LIGHTROOM  but they charged me 50+£ for a year ?! How do I get my money back ?! 

I want to publish my Adobe Portfolio. The previous plan was a package of Portfolio, Photoshop and Lightroom. However, yesterday when I went to buy it, the upgrade option was Adobe Portfolio and Behance, which I do not want, and even if I did want it, it does not allow me, stating that something went wrong and I need to refresh. No matter how many times I do, nothing changes. What can I do to fix it? I want to publish my website and preferably with the original plan, with Photoshop included.

Hello, I have yearly membership and I paid the yearly membership price on 12th of Feb. 2024.Then, I received an email mention that my membership has been suspended. I'm trying to reach to responsible department or anywhere can deal with this.Can anyone help?

Stager is defaulting to a Trial state despite account up-to-date, logging in via Cloud App &/or Web browser Account page, and a fresh re-install to latest version. I have recently updated a Windows 11 version 22631.3296. If at all that has anything to do with this issue. As mentioned, tried a re-install to no avail. What Adobe or other System files maybe needing removal so the App recognises the Status of my account as active? Thx for any support