Account, Payment, & Plan

Hi,tried for the past few days the page turn out blanktried different browsers and private mode nothing helps...

Hello.I ask you to clarify the situation for me. An amount of $60.21 was withdrawn from my bank account. I didn’t download and now I can’t download and I don’t want to download Creative Cloud All Apps (for which it seems to me you withdrew money). I ask you to return this money to my account. Or explain to me why you withdrew this money.Sincerely, Vera Brown

대학교 연동해서 학생 할인 받아 23100원이 결제 되고 있었습니다. 그런데 카드 내역을 확인해보니 44000원이 또 빠져 나가네요..?저는 확인을 늦게해서 이중으로 돈이 빠져 나가는지 몰랐는데  8개월동안 44000원이 빠져나갔는데 환불 해주셧으면 좋겟습니다. 증빙 자료 올립니다

Assinatura por acidente ao invés de clicar em teste grátis foi clicado no lugar de compra onde foi equívoco de compra e erro solicitei o reembolso e não querem devolver meu dinheiro , eu não estou a usar a aplicação pois de imediato cancelei a assinatura , e não consegui nem restaurar a assinatura , com isso não tive o reembolso e nem assinatura relativa porque eu não uso essa aplicação eu iria fazer um teste pra vê se me servia e com isso houve um acidente de compra , e foi retirado dinheiro de fazer compras do mês pra mim a casa , 

Does anyone know where to issue an complaint? I was told very specifically that I would not be charged a cancellation fee and given a case number. However, the following day I was charged.  I immediately contacted customer service who tried to explain to me ”you were charged because you cancelled”.... I gave the agent my case number and a screenshot of the conversation and after some run around I was told mh request had been “escalated to the next level“ and I would receive my refund in about a week. I’m super frustrated with this. I think this is absolutely unacceptable. The customer service is frustrating at best. It shouldn’t be this hard.

I want to delete my credit card 

I made an account for a free trial with my shcool email and there isn't an option to cancel it, what do I do?????

How do I cancel a license? I cannot find the option anywhere.

I get every month a payment ? Please i want to stop this ASAP26 OKT.    ADOBE SYSTEMS SOFTWARE 044-207-3650 IRL   Af  € 24,19. Can someone help me?  

I forgot to cancel the free trial version of Photoshop, and on the night of June 15th, 24,000won was settled.However, even when I entered the plan, I couldn't get a breakdown of payments and couldn't use a program.I want to cancel and get a refund, what should I do?

I cancelled the free trial and saw that I've been charged for the month, even though the cancellation was successful. I can't access customer support because I have the adobe subscription through FCCC for school and when I try to go through the admin console to figure this out it says I don't have access to that either.

Hello, I have two things I would like to ask regarding my tax ID and choosing a plan. Update TAX IDI was trying to Update my tax identification number. I went to that link: https://helpx.adobe.com/manage-account/using/update-vat-id-for-eu-countries.html But when I try to edit my VAT ID it gives me an error:A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank. I tried to contact an agent and he had me there for almost 30 minutes and he wasn't able to help me. After 30 minutes of chatting the result was to post me steps to do exactly what I told him I tried in my first message. Not a great assistant. And a thought: Could it play a role that I just started a business with my TAX ID? Is this why trying to update it to my billing account does not accept it? Choosing a planI was just checking again the

hey how do I cancel my subscription?

I am having a problem, where I just brought the free adobe Illustrator trial, for a project, which I had intended to cancel in a few hours, once I had finished the project. However, every time, it just says "You'll be able to manage this plan shortly", and it's not letting me cancel it. I had also tried to contact an agent, however every time, the chatbot simply states "To continue with agent assistance, please sign in with an active plan. I found no record of an active plan linked to", and doesn't let me talk to a human agent. I also asked the chatbot which plans I'm currently subscribed to, however, it states that I don't have an active adobe illustrator plan, and states it inactive.Thank you

Comment annuler la résiliation de l abonnement svp? Merci.  

My subscription ends in 3 days and I would still be charged an early cancellation fee of $10.00 if I cancel my subscription today. When can I cancel without a fee?

I am a teacher and want to get access to the teacher discount but can't see how I change my normal plan?

I was subscribed on Adobe Acrobat professional in 2022. However in December 2022 I closed my personal account and shift to account of our Institution. However Adobe continue taking money from my personal bank account, despite the claim that you can unsubscribe at any time.Thus, 300 euros were charged from my account for services not provided to me, despite the fact that I do not have a private subscription and I am on the subscription of our institute. I would to know who I can contact to resolve this issue.

I had a student discount before, but I forgot to update my information the past month, so I got billed the regular price for that month. After I updated all my information and received the confirmation email that I'd been cleared, my monthly price remained the same. What would be the best way to resolve this issue? PS: I couldn't find an email to directly contact customer support. Thank you in advance!

Hello, I cancelled my subscription before the 14 day trial and I am still being charged money even though this was three months ago. I believe you can see that I have not used the software since then? Who can I contact? Best,Fredrik

Estoy experimentando dificultades al intentar cancelar mi suscripción debido a un problema relacionado con el procesamiento del pago. Esto ha generado un inconveniente en la gestión de mi plan y la cancelación del producto. Mi nivel de insatisfacción es alto, ya que he cobrado recientemente y no puedo realizar la cancelación adecuadamente. Esto implica que se me cobrará una cantidad de dinero que no deseo gastar, y es posible que no pueda recuperarlo en el futuro.Supongo que esta situación se debe a un error en la página web o en el proceso de facturación. Al finalizar mi suscripción, se intentó realizar un pago automático para mantener la suscripción activa, pero debido a la falta de fondos en mi cuenta, dicho pago no se pudo llevar a cabo. En este momento, al intentar cancelar el pago, me encuentro con un mensaje que indica un problema en la facturación, lo que parece estar relacionado con el pago del próximo mes. 

Hace un tiempo había comprado una laptop hp, la cual traía una app que se llama FREE TRIALS que era de adobe y esa app te llevaba a una pagina que te daba códigos de pruebas para aplicaciones de adobe, hasta allí todo bien, ya había usado 2/3 y al usar el ultimo de adobe acrobat export y venciendo la prueba no me deja cancelarlo y con los otros simplemente no tenia que hacer nada ya que solo se cancelaban, en cambio este no se como arreglarlo y que me deje de salir el problema de facturación. Gracias de antemano

Good day!I have an active code for 3-months free creative cloud apps. But I can't redeem it. I keep getting an error message "This code is from a country or region that does not match your Adobe ID.". Code is from product (monitor) that I've purchased recently. How can I fix this issue?

GreetingsI subscribed and used Premier Pro, After Effects, Photoshop, Media Encoder, and 100 GB of cloud storage. For this so far I am paying from a Credit card ₹2,394.22/mo but this month to my shock it is ₹4,230.30/mo. I have not been informed about this plan variation. To my surprise, my account shows there is a billing issue.

Hello there,I want to cancel my student membership. but there is a cancellation fee. I want to be able to use adobe premiere when i need it. I just found out that it is a yearly obligation. I am in a difficult situation.