Account, Payment, & Plan

您好:本人於9/21已購買一年使用費用也正式開通使用中，然而發現9/28已經無法使用且通知需要續約，到底使發生甚麼事情?是否可以恢復我的正常使用權益?這段停用期間的損失該如補償?會不會被重複扣款?9/30我好像又變成了7天可以試用的資格者，請協助改善處理與回覆，謝謝!#WIN 64

I used a trial period for Illustrator in August 2023 and canceled within the free trial period. I was charged for two months until I contacted customer services. But they refused to refund the money. Is there any way to get my money back? Will Adobe help? For the wrong charges.

as it written in the subject , sorry for my bad english but i was trying to get a trail for adobe illustrator few weeks ago and i found there is a trail for week and i have subscrip with it but after few days i got charged immediately after the trail ends and i went to cancle the plan but i couldn't because i must pay around 25$ and i didnt have the money for it, and now i have got it and went to cancel the plan but it says i must pay 130$ to cancel the plan and i didnt even use the illustrator sicne the first trail day,  i dont know what to do i just wanted to test illustrator for a period if anyone can help me cancel it or get a refund please help me as quick as possible  thank you

Here's the rundown: Last month I needed to use lightroom to edit a few photos. I don't use lightroom often, I haven't touched it in a few years. But, I needed it for these photos so I ended up purchasing what I thought was a monthly subscription with the intention of cancelling later. It's marketted on their website as a "monthly payment," right beside the annual payment option. "Perfect!" I thought, "I don't need a full year, I only need the software for these photos I'll buy it for a month and cancel once I'm done, I won't be using it past that." Boy was I suprised when I realized it wasn't a monthly subscription at all. Hiden inside pages of fine print is a $25.98 cancelation fee for ending a yearly subscription. WHAT??I didn't want a yearly subscription! I never did! I only wanted this product for a few photos thats why I selected a monthly payment. This intentionally misleading and a total scam.  What's even more ridiculous is that there is no was to contact cu

How can I cancel the Creative Cloud subscription for one of my accounts?I have two accounts[Personal information removed by moderator.]But when subscribing to a monthly plan from[Personal information removed by moderator.], a repeated amount was also debited from the second account [Personal information removed by moderator.] without notice. How can I unsubscribe from Creative Cloud with my account[Personal information removed by moderator.] and get a refund?Please help. I don`t want to pay twice next monthAnd want to get a refund

Hello I recently got charged for a month-to-month subscription to Photoshop, I know I'm not going to use it so I was wondering if it was possible to get a refund. So when I went to cancel it, there was no refund option, even though on the website it said the first 14 days I could get a refund. I'm a little confused about that, does it mean 14 days from when I started my subscription, even though I pay monthly?

Hello, can i use Adobe Illustrator for commurcial use? I want to selling my drawing creations with a print-ondemand-company's. I have no business. 

Gostaria de informar que efetuei o cancelamento do meu plano recentemente e, conforme as informações fornecidas, meu acesso às ferramentas deveria ser mantido até o dia 25 de outubro devido ao pagamento já realizado. No entanto, estou enfrentando dificuldades para salvar meus arquivos, uma vez que recebo uma mensagem informando que não tenho mais acesso às ferramentas. Lamento o inconveniente causado por essa situação e, em vista disso, gostaria de solicitar gentilmente o reembolso do pagamento realizado. Agradeço pela compreensão e pronta resolução deste problema.

Hello! I had a plan on my student email. The account has since been deactivated since my email was deleted. I can't contact support because I don't have an account on my personal email and I don't have access to the chat feature on my new student email. Are plans on deactivated accounts automatically cancelled? I want to make sure I don't continue to be billed for this, but since the account has been deactivated I can't check. Let me know if you have any insight!

Hi, I´m a student at a graphic design school and we get payment slips from our school for the pack of all Adobe programs each year. I already paid for this school year more than a week ago and still haven´t received them. Is it a chance there might be a bug and I have to log in again, or does it just take longer for payment to go through?

Будучи не авторизированным в какой-либо аккаунт, я оформил пробную подписку на Premiere Pro, указав почту<email removed-kglad> Далее я должен создать пароль для аккаунта Adobe и начать работу в Creative Cloud. Я ввожу полученный на почту код подтверждения, но внезапно появляется непонятная ошибка с просьбой попробовать ещё раз. Я попробовал ещё несколько раз с тем же результатом, теперь мой аккаунт временно заблокирован за неудачные попытки входа и дальнейшие попытки приведут к блокировке на более длительный срок. Как это вообще понимать? Что за глупость? Мне нужно приступить к работе с Premiere Pro, но не успел я создать аккаунт, подвязав к нему свою банковскую карту, как мой аккаунт блокируется из-за непонятных ошибок сервера...

I tried for premium version of lightroom app on September/18, and I received a message that I had 7 days free to test it. I canceled the premium version on September/24, before the expired date, but when I check my credit card bill I noted that I'm charged for the annual plan.I would like to request the cancelation of this charge urgently, because it is incorect. 

Hi,I'm having issue with the billing. Kept getting the same prompt of "Billing issue" even after re-update my card detail. Please help me solve this issue as I have jobs that need to meet date line! Thank you!  Regards,Melvin Tan

Hi.. had an old personal account, which I stopped last year.My work provided me with a work creative cloud license,  which I used to install the apps on my computer.  but on the web, it says I'm not subscribed, and keeps saying to renew my old license.  

Adobe Official:    my account is  [Personal information removed by moderator.] and the annual subscription for the plan (Fotoğraf 20 GB) was completed on September 20th. The invoice for the cost is as follows:    on September 29, 2023, after logging into the Adobe website backend, under the subscription plan section, it shows that I do not have any valid subscriptions.      membership qualifications, product subscriptions, and other information are all normal.      the activation information of the device is also normal.     at the same time, the cloud files are also displayed normally.      However, the Creative Cloud Desktop on my local PC shows that the subscription has expired!       although the used cloud storage information is still visible.     However, Photoshop still cannot be used. This issue seriously affects the user experience. I believe that as a

Hello, I bought a photographer plan for a year and chose to pay all at once. For some reason I was charged again and my subscription was canceled. Why and how can i get my subscription or money back?

Hi everyone,I've been struggling to find some answers and also to get in touch with someone from Adobe to explain why I am charged twice for the same products? I subscribed last year for the photography plan and this year I felt I needed more so I upgraded to Creative Cloud All Apps which is 4 times the price compared to the photography plan. The problem is that Adobe continue to charge me for the photography plan although all apps are included in the new subscription and worst, I can't cancel it because they want to charge me an extra £25 for early termination? Sounds like a bad joke but I hope it's just a mistake... and I would really appreciate some help with this, thank you. 

I have purchased subscription for my Lightroom mobile app, but it is not yet reflected on my account

I tried to cancel my free trial subscription before I had to purchase anything. Wouldn't allow me to cancel, so now I have already paid the $22.67 plus they added onto the cancelation fee of $124.69! I tried blocking, but it's so hard to get in contact with Adobe for a refund of my $22.67 and to get rid of the $124.69. I didn't pay on time because I thought that it would automatically cancel, but that wasn't the case.

I need my refund where I can contact a real person???I'm waiting more that 2 weeks already I dint know here else go to get help. 

Hello, my free trial end now and I dont have money to pay for creative cloud, how can I cancel the trial? When I want to cancel it says A problem has been detected with your payment method . Update Information.

I canceled my plan almost a month ago (before any cancellation fee would've been added to my account) and still have not received my refund. I can't seem to contact anybody, because everything I try is a bot, and I can't get in contact with real people for some reason. I am wondering why this is taking so long because I don't have just $300+ to spare. It would be nice to actually speak to a human being, because I'm worried about not getting my money back at all, seeing this being a problem for Adobe. Some insight on what I should do would be nice. 

I want to cancel my subscription. I can't afford it anymore. it's not allowing me to cancel. 

I canceled my plan with in the first 14 days and they took a fees why????? You said no fees with first 14 days of purchaseing. 

How do i refund my subscription? I forgot to cancel 14 days-trial and now I've paid 78€ for it, I cancelled the re-subscription but it doesn't mention refund and I haven't got any money. Please help me, I'm truly desperate.