Account, Payment, & Plan

I hate adobe custom contact...i am traing a month ago to cancel cloud suscription but they just cant answer chat or phone when i tray , you are stelling my money.... please leave me cancel de focking suscription!!!!!!!

Hey, I spoke to one of your representatives to canceled my subscription. It was processed last March 12 "Your Subscription Has Been Canceled - Adobe Case Number  ADB-6245807-N5G9 CRM:08050000000913". The other day I was charged $29.99, and got an invoice from my email....I never used your products/services. Please process a refund back to my card. 

Hello, hoping someone can help. My current subcription 12 month subscription to photoshop is coming to an end soon.  I wanted to know if I do NOT renew the subcription but still leave the direct debit setup as is, whilst i understand the price is going up, does it my in affect that my account is on now a month to month contract (i.e i will not get cancellation fees should I decide to leave? Thank you

It is unable to find the plan I purchased, because the payment had been made even before I signed in.I already contacted the adobe community in South Korea, but they said they cannot find how to refund because there's no plan in my account and the payment was made from abroad.It would be thankful if you find the way to cancel my plan. Since I live in South Korea, trying to contact by email is ok for me.

I downloaded the Adobe Photoshop CC for trial and it was supposed to be 30 days.  I see that it is in fact only 7 days!  What went wrong?  How do I get the other 21 days?  I can't possibly explore this program in just a week.  I have a day job!!  Is there a way to contact Adobe directly about this?Windows 10Adobe Photoshop CC (2015)

Hi there,Sorry if this seems like a silly question, I was unable to get in contact with AdobeI'm currently on a plan which includes use of all of the Adobe programs, I subscribed to that option when it was amongst a promo price, but it has been a year, and my next payment will be the full price and I'm unable to continue using it (it's a bit too pricey for me sadly).So I'd like to change my plan to just the Photoshop option before the new payment for the use of all apps gets taken out in a week.How can I go about making sure the use of all apps option isn't renewed and the single app option is activated? Do I need to cancel my subscription/plan?Is it as simple as "buying" it now before my subscription payment is due? I'm worried about doubling up on payments accidentally attempting to downgrade my subscription.I've also installed quite a few of the Adobe apps, if I downgrade my subscription restricting my access, what happens to those apps, do they come inactive prompting an uninstall?

I downloaded creative cloud as I thought it would be beneficial to helping me with college. I have noticed in the recent weeks that I don't use the package enough to justify the amount I pay for it. My subscription is a month-by-month payment method and I have only paid for a single month and the second payment is coming up soon.I am looking to cancel my subscription as I have reached a point where I can't afford the monthly payment so I am trying to cancel my subscription before the second payment. I tried but it was trying to charge me over €100, I find this unreasonable. I can't afford the monthly payment and I am expected to pay 4 times more than my subscription. I understand why this fee is in place, but I have not even completed the first month of my subscription. I am not looking for a refund. I just can't afford to pay the cancellation fee, especially at this high price.

My CC subscription is set to renew in a few weeks, but I don't use it enough to justify the cost, so I'm going to cancel. If I cancel today, will I still be able to use the software through the end of the subscription? Will I still be able to access my content? Or am I better off backing up files to a hard drive before canceling, so that I don't lose them?It seems that if I've already paid for a year I should be able to use CC for the entire year... but there's a warning on the cancellation screen that's leading me to believe otherwise.

Hi  how to erase the account?

Hi,tried for the past few days the page turn out blanktried different browsers and private mode nothing helps...

Hello.I ask you to clarify the situation for me. An amount of $60.21 was withdrawn from my bank account. I didn’t download and now I can’t download and I don’t want to download Creative Cloud All Apps (for which it seems to me you withdrew money). I ask you to return this money to my account. Or explain to me why you withdrew this money.Sincerely, Vera Brown

대학교 연동해서 학생 할인 받아 23100원이 결제 되고 있었습니다. 그런데 카드 내역을 확인해보니 44000원이 또 빠져 나가네요..?저는 확인을 늦게해서 이중으로 돈이 빠져 나가는지 몰랐는데  8개월동안 44000원이 빠져나갔는데 환불 해주셧으면 좋겟습니다. 증빙 자료 올립니다

Assinatura por acidente ao invés de clicar em teste grátis foi clicado no lugar de compra onde foi equívoco de compra e erro solicitei o reembolso e não querem devolver meu dinheiro , eu não estou a usar a aplicação pois de imediato cancelei a assinatura , e não consegui nem restaurar a assinatura , com isso não tive o reembolso e nem assinatura relativa porque eu não uso essa aplicação eu iria fazer um teste pra vê se me servia e com isso houve um acidente de compra , e foi retirado dinheiro de fazer compras do mês pra mim a casa , 

Does anyone know where to issue an complaint? I was told very specifically that I would not be charged a cancellation fee and given a case number. However, the following day I was charged.  I immediately contacted customer service who tried to explain to me ”you were charged because you cancelled”.... I gave the agent my case number and a screenshot of the conversation and after some run around I was told mh request had been “escalated to the next level“ and I would receive my refund in about a week. I’m super frustrated with this. I think this is absolutely unacceptable. The customer service is frustrating at best. It shouldn’t be this hard.

I want to delete my credit card 

I made an account for a free trial with my shcool email and there isn't an option to cancel it, what do I do?????

How do I cancel a license? I cannot find the option anywhere.

I get every month a payment ? Please i want to stop this ASAP26 OKT.    ADOBE SYSTEMS SOFTWARE 044-207-3650 IRL   Af  € 24,19. Can someone help me?  

I forgot to cancel the free trial version of Photoshop, and on the night of June 15th, 24,000won was settled.However, even when I entered the plan, I couldn't get a breakdown of payments and couldn't use a program.I want to cancel and get a refund, what should I do?

I cancelled the free trial and saw that I've been charged for the month, even though the cancellation was successful. I can't access customer support because I have the adobe subscription through FCCC for school and when I try to go through the admin console to figure this out it says I don't have access to that either.

Hello, I have two things I would like to ask regarding my tax ID and choosing a plan. Update TAX IDI was trying to Update my tax identification number. I went to that link: https://helpx.adobe.com/manage-account/using/update-vat-id-for-eu-countries.html But when I try to edit my VAT ID it gives me an error:A transaction can fail for a variety of reasons. Double check and make sure your payment information is entered correctly. If this issue persists, you may need to use a different payment method or contact your bank. I tried to contact an agent and he had me there for almost 30 minutes and he wasn't able to help me. After 30 minutes of chatting the result was to post me steps to do exactly what I told him I tried in my first message. Not a great assistant. And a thought: Could it play a role that I just started a business with my TAX ID? Is this why trying to update it to my billing account does not accept it? Choosing a planI was just checking again the

hey how do I cancel my subscription?

I am having a problem, where I just brought the free adobe Illustrator trial, for a project, which I had intended to cancel in a few hours, once I had finished the project. However, every time, it just says "You'll be able to manage this plan shortly", and it's not letting me cancel it. I had also tried to contact an agent, however every time, the chatbot simply states "To continue with agent assistance, please sign in with an active plan. I found no record of an active plan linked to", and doesn't let me talk to a human agent. I also asked the chatbot which plans I'm currently subscribed to, however, it states that I don't have an active adobe illustrator plan, and states it inactive.Thank you

Comment annuler la résiliation de l abonnement svp? Merci.  

My subscription ends in 3 days and I would still be charged an early cancellation fee of $10.00 if I cancel my subscription today. When can I cancel without a fee?