Account, Payment, & Plan

Hi all, I recently purchased a one month subscription to Adobe Creative Cloud and was given a code to redeem. However, when I try to redeem it there is an error:   ''This redemption code is no longer valid. According to our records, the code has been returned to Adobe, and a refund issued.''   I returned to the store, Saturn.de to ask what happened but they told me to contact Adobe. Can anyone help with this (screenshot attached) <Removed by Moderator>  

I need refund for money lost as I don't know when I subscribed to $29.99 plan. I need the refund as well as the cancelling the $16.99 as well.   

Bonjour,Je me suis abonnée à Illustrator et mon paiement a été procédé.  Quand je suis entrée dans le logiciel la première fois, on m'indiquait qu'il s'agissait d'une version d'essai de 5 jours.  Je me suis dit que l'abonnement payant allait commencer suite à cela.  Cependant, depuis que la version d'essai est terminée, je n'arrive plus à entrer dans Illustrator.  On me dit que je dois m'abonner et on me propose des forfaits sinon, tout se referme automatiquement.  Mais tel que mentionné plus haut, je suis déjà abonnée comme je vois le montant débité sur ma carte de crédit.  Que dois-je faire ?Je suis abonnée à Adobe Acrobat avec mon adresse courriel personnel et ma carte de crédit personnelle.  Par contre, je me suis abonnée à Illustrator avec mon adresse courriel de compagnie et ma carte de crédit de compagnie.  Ce pourrait-il que c'est cela qui entre en conflit comme c'est sur le même ordinateur ?Merci à l'avance pour votre aide ! 🙂

I just started a student account, and since then I've been receiving numerous emails for verification codes. This is not me requesting them. I cannot figure out how to add an extra layer of security to me account. It's connected through Google (our school uses a Gmail server), and I don't seem to have a way to add a password, or 2fa. Any time I try and get support, it tells me to contact me school directly. But honestly, this seems like a pretty bunk answer when it comes to a security issue. I'm just wondering if there is so.ething I can do here, or if I really do need to reach out to my school? And would that just be me reaching out to IT, or something more specific?

I have never worked with a subscription, and when I launched the application, it wrote that the trial period is over. What's that supposed to mean? I've never used it and it doesn't work now

Hi,I would like cancel my Photography plan, which started at 21th August 2020. At 21th July 2023 I paid invoice which was made in 36th month of my subscription, so I thought, that this was my last payment.When I try cancel subscription today, I see information about 55,29€ cancellation fee.I don't understand why? I thought that new yearly period starts at 21th August 2023.Please help me with cancellation of my subscription, without any additional charges, beacouse I didn't do anything intentionally wrong.

Hello! I have tried to pay more than 10 times as a student with different cards and payment methods such as Apple Pay, G pay, PayPal, Florida global university debit and credit card and I have not been able to make the purchase I always get this error: A transaction can fail for a variety of reasons. Please double check and make sure your payment information has been entered correctly. If this problem persists, you may need to use a different payment method or contact your bank.

Hello, previously I was using the Adobe company account provided by the university. This month, the company account was terminated, and I switched to a personal account. However, I am unable to access my Adobe Cloud documents. It's as if I have opened a completely new user account, and everything appears to be reset. Even my Behance account is created as if it's a new user. Can you please help me?

I forgot to cancel my adobe stock trial subscription. And now it's expired and I can't cancel it and I don't need it anymore. My card also doesn't have enough balance so I can't fix it which leads to me not being able to access the manage plan. Will it automatically cancel the stock adobe package? Or will it be deducted when my card has enough balance?.

Dear fellow Adobe Community members, I hope you are all doing well. I am reaching out to seek your valuable guidance and assistance in a matter concerning the cancellation of my Adobe After Effects and Photoshop subscriptions. I have been facing some challenges while attempting to cancel my plans. Specifically, I cannot locate the "manage plan" option for After Effects, and despite having the option available for Photoshop, I am uncertain about the continued charges for a service I believe I have already paid for. I am worried that if I fail to cancel these subscriptions promptly, I might be charged for future periods that I do not wish to avail myself of. Therefore, I am seeking advice from those who may have experienced a similar situation or have knowledge about the cancellation process. If any of you could spare a moment to guide me through the steps or share your insights on how to resolve this matter, I would be extremely grateful. I apologize for any inc

hi can anyone help, I signed into adobe for a free trial I cancelled on the 12th day, two days before the expiry. I did this via the website got a message it had been cancelled. Adobe on the expiry of the free trial took £19.97 from my account. I have contacted adobe on several occasions & they are telling me because I cancelled through the website it did not register yet I got a message to say cancelled. Have been on line on the chat various times and they just keep saying the same. I think this is morally wrong. Can anyone advise how to get my refund please. Thank you

Hi I am from Uzbekistan. How to pay for Adobe products?

I recently upgraded my Adobe account to a paid version after the student version I was working with expired. Now I can’t see the files I had worked on that were saved in the Adobe cloud. I didn’t create a new account, what I did was update the account I was working with.How can I see my old files?

I changed my payment info but they still used my old info which caused me to go negative. I tried to contact Adobe but they gave me the run around. I was going to cancel but they are wanting to charge me a early cancelation fee. When my plan is over I will no longer use Adobe and I will spread the word not to use them. 

Trying to use InDesign so I purchased CC... then they ask for indivual In subscription... 

Hi everyone, I have a simple account for my company, we can connect only 2 computer at the same time. I didn't found the possibility to add more connection at the same time. Company is growing and i will need more account Maybe there is only one solution, having another separate account, but the cloud will not be effective in that case ?  How can we work as a team of four people ? Best regards, 

Every time I am away from an internet connection, I have the subscription verification window that wont let me open any Adobe CC product. I know there is supposed to be a period when one can work without a connection between verification cycles, but no luck. Can I confirm my verification manually before I lose a connection?

helllo so i'm french and today i have pay to start using adobe ligthroom and photoshop but after the payment of 11.99 euro my account show like if i never susribe to adobe and so i don't have the access to lightroom classic etc if anyone can help me

I want to change the registered credit card for my payment because the card is no longer available to me and this card is not registered in my name. I can't add the new card I want to add, because I don't have a sufficient balance on my card yet. I will upload it when appropriate. but the problem is that this needs to be stopped as there is an attempt to withdraw money from an account that is not mine. I would like to either cancel my subscription or have the registered card information completely deleted from my account, if necessary, you can cancel all my subscriptions. I can't believe that there is such a huge company that is causing so much trouble in this regard. I had to try forty times to cancel it, but I was not successful. adobe is really terrible at this.

Hi.I have a adobe account with a nickname, but in the community forum the system assigned me another one.How can I change this one (of the adobe community)?Thanks

Hi! Am I able to change to a student plan? Or would I need to cancel my current plans and then buy the student plan? If so, would I need to re-download the apps or is signing in sufficient? Thank you!

i tried to change my subscription, at 2022, but the tech guy (nitesh) wanted to do different, and didnt let me go (end the sub) I asked if theres a button where i could end the sub, but no, seems like its a scam, i have to write about this to the finnish customercare office. that you have to have a possibility to end or change...the customer care at adobe seems to be in india or similar and they will not want to understand, what you are after... i only wanted to use it when i need it. today someone called me of adobe upport, but that was no help to me. he insisted me to call to a number 969 *** 671(called from the nmber +1(401)***-3**5 Personal info removed by Mod

Creative Cloud App keeps notifying me that I need to renew a subscription (which I canceled) for Premier before May 23rd to keep my subscription alive. It's July and despite the expiry date being in the past, and selecting my credit card on file, it cites a problem with the transaction (it's not my card). I don't want to renew I just want the annoying notifications to end.

Hello I have the some problem I cancel my subsrption in January and I noticed that the amount is still being debited from my credit card (appro 25 per month). it's really frustrating that there isn't even a chat to report this does anybody idea how to handel this ??

Help! I'm trying to get a clearer understanding of my subscriptions. I was billed $239.88 with the billing code PLES,ALL,MLP,ERR12,MUN,001,N/A,01TB, but I also pay $29.99 monthly with the billing code STKS,ALL,MLP,DRI01,MUN,001,N/A. Could anyone help me understand what the different bills are for? As far as I know, I only have Photoshop and Lightroom. Thank you in advance!!!